I have had issues with Rosegal uk but they have been resolved which i think is very important for a business to do because not everything can go smoothly well 24/7 which is why i will always come back and shop with them
Review by Deepansha1 month ago
Do not buy from this place.I had to wait a month to get it. It arrived in the ugliest color and not at all what the picture showed. The quality is horrible. Uneven stitching and seams. I will have to throw it away since it is so ugly. What a scam. Run!!
Review by Kelika Ryddimz1 month ago
Ordered dresses 3rd August 2019. Final part of Order just sent out yesterday 24th September. If I had been given the choice I would have chose express delivery to reach on time for a masquerade ball on the 28th September 2019. The dresses are of no use to me now. So angry ....
Review by Tamion Bargholz1 month ago
This site is awful. I had to pay an extra 19 pounds to collect my parcel. When I wanted a refund they told me I couldn't have one to keep the ill fitting clothes and gave me a 30% refund
Review by Jecobjoel Wassemiller1 month ago
Rosegal has been awesome. Great prices, great sizes
Review by Lillibeth1 month ago
Im always looking for online stores that sell clothes that actually fit me - Rosegal has been my favorite go to store for a couple years. Easy to use website, always lots of sales and promotions going on. I love everything I bought from them but they tend to run out of items quickly (earlier this year I bought a beautiful cold shoulder shirt with a crocheted neckline - went back to buy another in a different colour and my size was sold out. I bought one anyways in a size smaller) The clothes I buy are super cute, comfortable and reasonably priced (wasnt able to upload pictures but if you go to sitejabber I have uploaded images showing a few different items Ive bought). Customer service is very quick to answer any questions or solve any issues. Shipping is good - all of my items have arrived on time. Good options of payments - I have always been able to pay with paypal. Lovely, Thankyou.
Review by Kalii1 month ago
This place has a good selection, nice variety, and quality products! The only thing it lacks in is the shipping department, it is horrible and takes forever!
Review by Spiropoulou1 month ago
The website is trustable! My orders arrived very well packed. Loved every single item. Everything fits to size, I was worried because I’m curvy, but got very surprised and happy with all items.
Review by HFairwood1 month ago
I was nervous ordering online, but I am so happy that I took the chance and did. I ordered 2 shirts and a dress on August 30, and was amazed when they arrived in 2 weeks. They were packaged in protective bags and all 3 items were even more beautiful in person. I am a plus size woman and the fit was amazing. All I can say is do it. I have found my only clothing store!!!!
Review by CustomerKRIN Jubben1 month ago
I love shopping with Rosegal , the clothes are Beautiful. They are reasonably priced as well . Rosegal is my ho to place when I want to spoil myself with something beautiful to wear . I absolutely love that they have bigger sizes that actually fit very nicely .
Review by Yonx Kytsay1 month ago
I ordered about 5 swimsuits for summer and received them within 2 weeks. I tried them on and some did not fit well. So I wanted to return them yet was told that swimwear was not accepted for refund. How stupid. If you walk into a store you can try on swimwear and see if it fits and suits you. So why not online? I spent almost $110aud. What a waste!!
Review by RonCustomer1 month ago
I’m pretty sure this a scam business. It’s been the worst online shopping experience I’ve had. Their customer service agents refused to help me and then repeatedly hung up on me and were playing weird games. I’ve tried to contact them to issue me a refund. I’ve tried everything to get my money back since I never received what I paid for but they refuse to help me. I guess they don’t have to follow any rules and they can do what they want to customers but I think everyone should be warned before purchasing from them.
Review by Annilakeyhsa Derrow1 month ago
Rosegal.com is my "go to" site when I want to purchase something for a specific occasion, an everyday garment or just when I need some retail online therapy. I love their clothing, every garment is unique in some way and the fit is pretty true to size. With every establishment you may run in to a hiccup now and then, that is not a problem. Rosegal.com. has an incredibly outstanding Customer Support Team. The agents are courteous, knowledgeable and determined to resolve any issues that may arise with a favorable outcome to their customers. This is the best customer service department I've ever dealt with. Their goal is always to keep happy, satisfied and loyal customers
Review by Egberdina Falil1 month ago
I ordered numerous shirts. The quality of all the shirts was poor. Some were damaged, ripped and overall junk. I contacted the company to get a refund. They offered me less than 50% of what I paid back. I filed a complaint through PayPal. The company then offered me less than what they originally did. I declined and PayPal forced them to issue me a full refund. To add insult to injury the company had me ship the shirts to Hong Kong even though they shipped them from California. This increased my out of pocket expense to return them. Stay far away from this company and the poor quality of their items and customer service.
Review by Djigui Vggg1 month ago
As a plus size woman its hard to find cute, trendy clothes. Rosegal has lots of cute styles for me to choose from. Its very affordable and kind of like the clothes you may find at a Ross or Burlington. Just be sure to verify the measurements in the descriptions. My items arrived very quickly. I have seen other reviews about people complain about the time it took to get their items but I didn't have this issue. Overall, great experience.
Review by Raghukumar1 month ago
Rosegal is horrible please be weary. It takes forever to receive your clothing. God forbid you need to return items. They make process cumbersome and after you have spent more money returning items and following their printed, emailed instructions they come back to you and inform you that they need your receipt proving that you returned them. When you purchase online using their chart for measurements there is bound to be some difficulties between designers and need for " return or exchange" of garments. Never got my money back after I returned items.
Review by Lapper Nkiwane1 month ago
At first I was skeptical about the site but they delivered as promised and my sister loved her gift.
Review by Bafford1 month ago
Best customer service ever. Their sizing charts are becoming more accurate. Good quality clothes.
Review by Ayme2 months ago
i love rosegal and enjoy the big offers of curvy clothes. amazing.
Review by Kaysey2 months ago
I have been buying things from this company for a while and just bought about 2 items and they are looks very elegant on me. Customer Service is very helpful. I am very glad I find this company!
Review by Ertunc Maille2 months ago
This is a terrible company to deal with. I ordered two sweaters which the description said that the bust was 41 inches, but when I got it the bust was 52 inches!
Not only did I have to PAY TO RETURN THE ITEM, BUT THEY WOULD ONLY REFUND $8 DOLLARS OF THE $25 I PAID FOR THE SWEATER!!!!
I will never do business with this company again.
Review by DanaB Rensum2 months ago
I ordered a throw rug for my kitchen, $14.00 plus $3.99 shipping. When I received the rug it was ripped in the seams all the way around and didn't lay right. I called Rosegal at least 6 times to address this and they did nothing to assist me. At least 2 of the times I called the representative hung up on me. They asked me to take pictures of the rug and it's defects and send it to them, which I did. They then asked me to send the defective item back to them, which I did but had to pay out of pocket for the shipping cost. I will NEVER buy anything from this so called company again. They are crooks and if you're smart you will have nothing to do with them. High way robbery. Won't be in business long!
Review by Mamzy2 months ago
Orders are processed and shipped quickly. Items are as advertised.
Review by Teachings2 months ago
I placed an order over 2 weeks ago. Still have yet to see it. I called them to check on it and they pretty much said too bad. The customer service was awful and they use fed ex who is garbage.
Review by Cirlei2 months ago
I ordered a sale priced shirt, as a first time buyer I was entitled to a 15% discount.. Through their checkout- that didn't happen, and there was shipping, and an insurance fee that I didn't agree to. I tried to cancel the order immediately. I got a message that it had already shipped (moments after I hit a button that completed the transaction without my review.)
I immediately sent a customer service ticket request... and that also said I was stuck with the purchase. If you are thinking you will save money.. after all price is what they push on their site... don't take the bait.