Ordered an ebike they advertised on their UK website. Order was accepted but the bike was then out of stock the next day which was understandable as such bikes would be built to order.
A week later whilst the order was still in processing Rose removed my chosen bike from their UK website. I contacted them to find out what was happening with my order but got no reply. I then cancelled the order and did receive a reply saying the order had already been cancelled although in my account the order still appeared as in processing.
Rose simply explained that they do not ship ebikes to the UK (also not to Ireland) but checking mainland websites their full range is available across Europe.
It's disappointing that they don't ship their range of ebikes to the UK as they look good value but more disappointing that they advertised them in the first place with no intention of fulfilling any orders and that they hadn't thought to inform me having placed an order.
Review by Chriistine1 year ago
Very competitive prices and sometimes cheaper than some UK suppliers – even with shipping costs from Germany.