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Review by Luke K3 years ago
Do not use this company. I contracted on 12/7/17 with Simpson Roofing and Construction to fix a leak in my garage. I was charged $400 to fix the leak to include 7x7 full tear off and replacement of decking and shingles while being promised a 1 year warranty, which the owner has failed to adequately live up to.
Instead of fixing the leak, the leak has actually gotten worse and the company has become unresponsive in my request for the leak to be repaired, yet was quick to cash the check on the day it was provided. The owner was clear he didn't do the work himself, which I am fine with, but assured the job would be done and done right.
Instead of doing the proper repair, the owner and the sub-contractor opted to do a minor patch job saying that the decking was not soft and it didn't make sense to demo out everything. While I paid for the tear off, reinstall and tie in; I was resolved in paying the full amount if the actual leak was fixed. After the supplies (an OSB board, some adhesive backed asphalt paper, and a package of shingles) were delivered, the work was “done” in about 45 minutes. I paid with check for the completion of the job and waited to see how the fix held up.
On December 19th, after some bad storms, I noticed the leak was still present. I sent the owner a text (since this is how we communicated originally) saying the leak was still there. Four hours later, he responded only with “Who is this?” When I explained who I was, I got no response.
On December 20th, I sent another text saying the leak was now worse than before his company doing work and asked when he could have someone out here to fix it since I already paid. The 4 texts sent that day went ignored.
On December 21st I sent another text asking if someone was coming out. The owner responded again with “Who is this?”. After, again, explaining who I was, he finally responded saying his guy was coming back out to fix the leak that afternoon. At 3pm, I sent another text asking when his guy would be here and the response was that he would be there the next day.
On December 22nd the subcontractor arrived and did some more patch work, even running the hose on the roof to check for leaks. During that time, the leak seemed to stop. I told the sub that if I noticed anything I would let the owner know.
On December 23rd I noticed the leak was still there after a night of heavy rain. I sent another text to the owner asking for him to send his guy back out. The owner replied “Yeah I just text him”. No response from either the owner or the sub-contractor after that.
On December 27th I sent a text to the owner asking, yet again, when his guy would be out to fix the leak. The owner called and said he would have him back out that afternoon. Again, the sub-contractor came back out and fixed some shingles then told me to let the owner know if there were any problems.
On January 8th I noticed the leak getting worse again (steady pouring into my garage) and sent a text to the owner. The owner only responded with “Address”. Again, I provided the owner with my information about the leak and the repair I already paid him for. He stated in response that it will be “next Monday” (1/15/18) before he can get back to fix it. I responded... again... on where the leak was.
The owner then responded “I do a lot of work I need a picture I have forgotten”. I then replied back with the pictures per his request. No response after that.
On January 12th , I sent a text asking when to expect his guy on 1/15 per his previous text. No response.
On January 14th, I sent another text asking when to expect his guy. No response.
On January 15th at 4:09pm, I sent another text to the owner asking when to expect his guy to be out here for the repair. His response was “Man I am working on [it] I am currently out of town It will be fixed”
On January 24th, I noticed the leak getting even worse than before and I sent another text asking when the someone will be out to fix the roof. At the time of this writing, I still have no response.
I think it is appalling that a paying customer has to go through this headache to get a leak fixed and deal with such poor quality in not only workmanship, but also customer service. Almost 2 months later the leak is still coming through my ceiling and there is no level of importance in ensuring the customer experience is a positive one.
Sourced from Trustpilot
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