To change the Ridge Tiles I ordered in the wrong colour without any charge whatsoever cannot be underestimated enough......Brilliant !!! Prompt delivery too !!
Review by Weimi1 month ago
I recently placed an order and had moneys debited just to be told a few days later that because there wasn't stock local to me I had a choice of paying an increased cost with a long lead time or paying an extra £48 deliver for a 3rd party courier to delivery from a location where the items are in stock. I then asked for an alternative item for which I also received the same response. So if you are in the East of England (and possibly a number of other areas of the UK) don't expect to get the price they quote online.
Review by Willflies2 months ago
Excellent service, quick and professional, fast delivery and friendly driver, well recommended.
Review by Dyon2 months ago
Delivery and communication all very good
Review by Waynebee2 months ago
Excellent service from placing the order with Sam who proved very helpful to the delivery that arrived on time by a freindly driver.
Review by Empyrean3 months ago
Review by Skystarlit Suello3 months ago
I telephoned Roof Store this morning enquiring about soffitt and facia boards. The prices I was quoted where a lot lower than their competition so I visited the depot and placed an order. Peter was very helpful and made sure I had all the trims ect I would need for the job, plus it was delivered that afternoon.Top marks for a professional company.
Review by Donkichotas4 months ago
Everything as expected, would order from them again.
Review by Shanique4 months ago
Good service and polite people.
Review by Foyer4 months ago
Very fast efficient service
Review by Yerry Edman4 months ago
Fantastic Service, Best i have received from a supplier in a long time, as im a trader that's saying something as i use a lot of suppliers.
They went above and beyond, sounds a bit unbelievable but it's true, i can not remember the last time a supplier came across as if they actually wanted to truly help, most only want your money.
Due to that service i will be back again once more materials are needed without doubt.
Review by Furnell Shenese4 months ago
Would highly recommend Roof Stores. The service we received was outstanding from the time of ordering to prompt delivery. The delivery man was great he went out of his way to place the roof tiles where we wanted, nothing was too much trouble. We had over ordered and when we emailed to say, they were prompt in replying that they would collect them without any problem two days later. The refund was put back into out account the next day. It isn't often you get service like this these days. Well done Roof Stores.
Review by Bafford Rotti4 months ago
Great all round experience, easy website to use & good customer service/support when needed. Thank-you
Review by Pas Sandwich4 months ago
First class service went to great lengths to ensure my requirements were met would recommend to anyone
Review by Customermryan4 months ago
Quick delivery and good service, lost 1 star as at one point I had to call on the phone and the women who answered had the people skills of an Orangutan ! "Grunts and Gruffs" aplenty.
I later spoke to other staff members and they were brilliant.
Review by Ilie Berneburg4 months ago
Very quick and professional. I had an item they didn't have in stock so they gave me a better product but price matched. very happy with the serves
Review by Sselsa Sourifman5 months ago
Couldn't fault it the speed of delivery from ordering to arriving and the pleasant friendly drivers it was a pleasure to do business with them
Review by Strugareanu5 months ago
Well what can I say ordered got date for deliver come on time no problems at all well done vere happy customer thanks
Review by Jimcarson5 months ago
Excellent customer service went out of their way to help .
Review by SussexRob5 months ago
Roof stores have a Great team working for them, they saved me a lot of money, help me purchase the correct items and kept me informed regards locating materials i.e Redland tiles, the only negative was there telephone system and having to leave a message to then be contacted by an agent. There team are very competent and i would use them again if i need any roofing supply`s.
I buy most of my materials on-line and Roof stores was the company that gave me best value for money and i am very happy.
Many thanks to SAM & Carrie and the team
Review by Brystal5 months ago
I have had to revise this review as I had 3 consecutive orders containing manufacturer defective roof tiles, Redland Stonewold Mk 2, these had cracks all the way through them, holding them up to the sun you could see the light shining through.
The last order I was assured the tiles would be checked, this clearly did not happen and I pointed out the defects to the delivery driver.
I am not happy with this as I am working on my roof rebuilding verges and I need good tiless, wasting my time and money.
Review by MobileBear Poppelier5 months ago
Superb service.Great products keen prices along with helpfull staff,would highly recommend to any one.
Review by Cephas5 months ago
Great service! I even got a call from a young woman at store who rang to check and advised me that I had ordered too many fixings and did I need them all
Well impressed! Delivery also arrived as arranged and all at a good price. Well done
Review by Bwaiter5 months ago
Very helpful and quick response on email then a call with Sam who helped me identify the tiles match needed and where to get them quickly. Guys in Warrington were also very helpful
Review by Asharee5 months ago
Excellent service, good total price, (some look cheaper but delivery is more so check total price)
Delivered on time within two days as offered
Will def use again, thanks and well done