I used this company for the first time 1.5 years ago and have had several great experiences since then, both with international shipping (to Peru) and UK deliveries. The first time, there was a little confusion regarding getting VAT waived for an international delivery, but a phone call and some emails and we got there! We've found some incredible offers at times and have taken advantage of them.
Their international shipping costs feel pretty reasonable at least for smaller packages (and costs can be more than offset by the offers we find) and despite Peru's notoriously slow customs and postal service, we got both international packages within a month, once in 2 weeks (that's actually pretty incredible, and the delay is out of R+R's control). For my latest UK order, I placed it at 1am on Wednesday and the parcel was received by 10am on Thursday...standard (free) delivery and processing!
My one complaint would be that I noticed they've separated out their VAT free sales page (not an issue in itself) and it looks like Peru orders are no longer eligible for some reason 😕
Review by Desutter2 months ago
One of the best customer service I have ever received! No ifs no buts, they just replaced the product that was faulty, and the replacement was with me within a day or two. They obviously take care of their customers.
I will definitely buy from Rock+Run again and will recommend them to friends and family
Review by Bafford4 months ago
I ordered a size 9 pair of Five Ten Sleuth shoes from run and run. Unfortunately they were far too small and uncomfortable. I tried to return/ exchange the shoes however rock and run refused to exchange due to the fact the shoes had been worn. This was based on them finding a piece of grit in the sole and a small scuff on the side wall. I had only worn the shoes around the house and in my opinion they looked like a new pair of shoes which had been tried on in a shop. I will not be buying from rock and run again and I would like to warn future customers of their poor customer service. If your are looking for shoes and are not 100% certain they will fit then I urge you not to buy from rock and run and look elsewhere.
Review by Dodd4 months ago
The shoes I ordered were too large so I returned them. The staff were really friendly and helpful, and the repayment was processed very quickly and without hassle.
Review by HeVi6 months ago
Very helpful indeed. Sound advice given leading to very successful purchases. Highly recommended
Review by Alezai6 months ago
Ordered some gloves from Germany. Turned out to be to small. Got money back and the new order got delivered right away. Very satisfied.
Review by NaviRLed7 months ago
WOW! I fully recommend Rock and Run. Ultra fast, efficient delivery.
I had to return one item after Christmas which was easy to do and refund was transferred quickly.
Well done Rock and Run!
Review by John Winterbottom Ologunebi7 months ago
Ordered a chalkbag, which turned out to be out of stock and a kind chap called Kieran, helped me out no end, happily replacing the out of stock item and answering all my queries. Can not fault the service and the products. Well chuffed, couldn't ask for more
Review by SmokingKillz8 months ago
I bought a Mammut Ophir 3 harness, it was a large. I sometimes have a 36" waist but the large was too small.Sent it back for an xl exchange, no problem, came back promptly. The harness is very comfy, light, and looks good too. Rock and run are well thought of at the Inverness wall.
Review by Ngaree10 months ago
I have used Rock and run twice.
Both times, price has been the best on the internet and the service is super efficient with excellent delivery
I would have no hestitation using RR in the future
Review by Susyjay Ramsook1 year ago
£4.95 P&P for 4 tiny walking pole tips! Come on guys, I'll not be hitting your site again.
Review by Mostafaresha Skuce1 year ago
I have ordered from Rock + Run a few times. The one time I had problems I received a faulty jacket that was replaced immediately - they sent out a new jacket that arrived before I returned the faulty one so I was never even without a the jacket.
They have responded quickly to emails and they have shipped everything I ordered quickly as well so I would be happy to shop from them again.
Review by Marigrace1 year ago
Absolutely stellar service from these guys, were quick to combine my orders, refund me postage and sort out collection.
Review by Akfire1 year ago
Really good "flash sale" style discounts, nice range of stock, only issue is that return/exchanges seem to be communicated quite poorly. I originally rated the store 3/5 because after returning goods by recorded delivery I could see that Rock + Run had recieved them but didn't receive any confirmation that my replacement had been dispatched. As it happens the replacement arrived 3 days later, so I improved the score to 4/5- good service, poor communication.
Review by Monow1 year ago
Super fast shipping and great deals, no problems at all! Thank you once again.
Review by Sadeiya1 year ago
I ordered a few things that were on (really good) offer and got them sent to Peru. The delivery took a while longer than the 10 days estimated by Royal Mail (no fault of Rock+Run, that's the Peruvian postal service for you), but from placing my order, questions about VAT deductions, deciding what to remove because the order was too big for a "small package", wondering if it would arrive and then on arrival, David from Rock+Run answered me quickly and helped me out at each step. Thanks!
Review by Bijyender1 year ago
One of the best climbing shops in the uk, very happy customer.
Review by Vernonne1 year ago
I ordered a sleep mat, but mistakenly thought I would be able to collect it. So I needed to amend the order after I had placed it. I received excellent help and advice from Dave at Rock & Run, and my mistake was put right in no time at all. Sleep mat arrived a few days later. Pleasant, efficient and helpful., plus a good price.
Review by Cindra1 year ago
Excellent mail order service. Price, dispatch time, communication, all first class. HIGHLY RECOMMENDED!
Review by LeAlyce1 year ago
Fantastic service and great price. Cheapest price I could find online for a jacket, was delivered within 48 hours via DPD with a 1 hour time slot given. Brilliant.
Review by IanMasters1 year ago
I ordered a Bothy bag, the cheapest price I could find by some £50; after a bad experience with Sherwood Leisure I was a bit nervous placing an order but I wasn't disappointed: the bag arrived, as described, after 3 days. Fantastic.
Review by Hifz2 years ago
I shopped around a bit before I ordered from rock and run.
Your prices were very competive (if not the cheapest) with a free 2-3 day delivery time.
Everything (Climbing harness, Five tens approach shoes and ATC belay device) arrived as described
A polite gentleman on the phone when asked about shoe laces!
Review by Clarant2 years ago
Good service, good value. Recommended
Review by Ashtakshara2 years ago
Excellent communication and service. Highly recommended
Review by Terrameka2 years ago
I shopped around a bit for climbimg gear before finding it all on rockrun. The prices were very competative and the parcel arrived within 3 days. All the sizes were listed correctly and I kept all the stuff I bought, the website also has reviews of the items they sell and general website reviews. Positive experience I would definitely use then again.