Great service; pricing reasonable. Highly recommend Rockit Repairs!!
Review by Menardi2 years ago
Very good stuff, cannot fault the service
Review by ßrad3 years ago
I have had an iPad, a MacBook Pro, a Galaxy Note 2, and two laptops fixed by RockIT Repair and everything has been working perfectly since then. They have excellent customer service, a quick turnaround, and knowledgeable/expert technicians. I also love the fact that they keep constant communication with you concerning your property, they provide updates, they're able to explain to you what is wrong with your property, make you aware if there is a change in pricing and give you the option to move forward with their services or if you don't want to get it fixed.
Review by Chiyamathan3 years ago
I have 2 kindles to be repaired. Went to EVERY shop in town, but no one would touch them. My daughter told me about this place, but it is in Virginia. I live in Georgia, so I shipped my kindles to them. Fixed them and gave me a 90 warranty on them.
I sent them back 2 days later with other issues and they resolved them for me. Sent them back and I'm a happy camper with the work that they done for me.
Thank You RockIT Repairs for being there for me when everyone turned me away. You've won my LOYALTY FOR LIFE!!!
Review by Kaminska3 years ago
The whole team at RockIT Repair are professional and timely in their support to our company. Their expert knowledge with fixing or providing support is what we depend on for computer and phone repair needs.
Abby Construction Company
Review by Twofoxkids3 years ago
To be quite honest, I had an experience I would like to forget with your company.
I decided to have my phone repaired with you, but wish I hadn't. It came back to me more than a week after it was promised, and was very poorly done. There was a sticky substance all over the phone among many other things. I sent my phone because the screen was cracked, and the new screen that was put on wasn't much better. The glass was cut improperly and quite frankly looked like I could just pick it right up off the main unit of the phone had I wanted to. I called to address the repair, and was told to send it back. Hesitantly, I did. The phone came back almost the same way the second time. This time, there was MORE sticky stuff on it, and the screen looked even less attached. I called again and asked for a manager. The girl that answered the phone asked what it was regarding, almost as though she didn't want to find one for me. Furthermore, she put me on hold saying she'd look for one, and then after quite some time, the manager came to the phone. This was AFTER she told me there wasn't one available. The manager asked me if I would send it back for a third time. Once again (and at wits' end), I hesitantly put my phone back in a box and shipped it back across the country (I live in Seattle). The manager also promised me some money back and to pay for my shipping. I was never compensated for ANY of the three times in shipped my phone to you OR given any money back. Not getting any money back isn't my concern since, albeit slowly and inconviently, the service I paid for was eventually completed. It was the fact that it was promised and I never got it that was the most bothersome to me.
After my phone came back to me for the third time (again later than promised) and more than a month after I shipped it to you for the first time, I ended up taking it to someone local to fix it, since the phone was in worse condition than I shipped it to you in. There was still sticky stuff all over my camera lens, and all over the back to my phone.
In a last ditch effort, I left my phone with this local repair man, who said it would be done in about an hour. He asked if I'd be coming back for the phone or waiting, and I said I'd come back. I had just gotten in my car, and heard a tap on my window. It was the repair man with my phone in hand. He showed me how, after he had taken apart the phone, that there was also sticky glue all over the insides of the phone as well. He wanted me to know he couldn't do much about it, but that if it were him, he'd get get his money back from whomever it was. I also asked if it was genuine glass from the manufacturer (Samsung) like I had been told, but he said it wasn't.
Once again, my repair experience was awhile ago, and while I did attempt to get my money back, and was promised at least some back, I never received that money nor was followed up with when I was told I would be. I'd like to also note that, since I'm dissatisfied enough to want not only the money back for my repair, but all the shipping costs for the three times I sent it and then some simply because my phone was never the same again. I'd even go far enough to say your company should have bought the phone from me as a result of the amount of damage that was caused. Soon after this experience, I purchased a new phone out of necessity.
It was by far the worst experience I've had with ANY company. I felt as though I was lied to, cheated out of money, disrespected, and like I wasted my time.
I wanted to write this review so that this doesn't happen to anyone else. Please be careful!!
Review by Arislcvs Reuling3 years ago
Very fast (less than an hour) and great communication!
Review by Rajshree3 years ago
After leaving an honest review of the problems I had with my iPad repairs, RockIT Repairs contacted me in an effort to make things right. To their credit, they were able to fix all of the previous problems. My iPad looks, and works great now! I appreciate their efforts to have a positive customer experience.
Review by Quijuander3 years ago
Came in when they opened in the morning. Already had a line of people. Saw me fairly quickly. Told me a price for the repair and said it should be ready by the end of the day. Price was dame as qouted and was ready at the end of the day.
Review by Rajanikanth3 years ago
Timely repairs for the right price
Review by Dawnn3 years ago
I've used RockIT Repairs a couple of times and they have been consistently superb! The repairs were done as promised, at a reasonable price and in the estimated time. If I can only get my children to stop dropping these phones :-)
Review by ArticCynda Lollysmum3 years ago
I've had 3 devices repaired at rock it repair. Awesome prices and great work!
Review by Duprat3 years ago
I've sent several devices in to get screens replaced, etc. Each time, the service is fast and thorough. I highly recommend them and will definitely use them again in the future!
Review by Rowine3 years ago
I had RockIt Repairs diagnose problems with my 4thG iPod (loose jack contacts) as well as replace the original battery. The work was performed very quickly and the iPod function has been trouble-free ever since
Review by Bukuru Yeriskin3 years ago
These outfit is top notch
Review by Delusional Handelsbolag3 years ago
Very happy with the repair to an old phone. I would definately revisit RockIt Repairs should the need arise,
Review by Relando3 years ago
I sent my Kindle Fire HD 7 in as I have always had a lot of trouble with the battery. They fixed the charge port but I had called and spoken with several people asking if they would also check to see if the battery itself needed replacing. They did not check or replace the battery and I am still having issues with the battery draining within 2 hours. Now it also is draining while it is plugged into the adapter if it is turned on. I am left searching the internet to find out how to replace the battery myself.
Everything else was fine with good emailed communication as to where they were with my repairs.
I am updating my review now. Within half an hour of posting my 2 star review, the owner replied and responded in a way that I was completely not expecting - to make it right. I am so impressed by this offer that I am updating to 5 stars before the work is even done. Thanks Jonathan!!
Review by Basher3 years ago
Fast and efficient they fixed it that day. I had thought I lost my phone forever. They fixed it no problems like new.
Review by Horrie Alkhuzaei3 years ago
I've used them on several occasions they are professional prompt and friendly. If there are any issues with the job they work quick to make it right. I use them as my preferred screen repair outsource business I run my own computer repair business but send them all my mobile phone repair jobs because they can do it better and faster than even i can. For a good price quick turn around time these are your guys! Cheers!
Review by Bareel3 years ago
I brought my iPad to be fix for a shattered screen. The knowledgeable staff was very helpful and professional. It was a very reasonable price($100) and was ready within a few hours. Hopefully I won't need their services any time soon, but if I do, I will definitely bring it back to RockIt Repairs.
Review by CJEJr Tinley3 years ago
When we got the unit back it worked for a couple of days--then would not
charge up. I just bought her the newer Kindle Fire. Since the case on
the old one had already been jimmied somewhat, I decided to take it apart and found the new battery I had them install while fixing the charging port
and not been done quite right. I worked on it myself and a year later it
is also working fine. Just looked like they were in too much of a hurry to
fix unit, but understand as it was around holiday.
Review by KiMorgan3 years ago
Quick turnaround at a good price!
Review by Mancywitch3 years ago
Three years ago I had them repair my broken galaxy s4 glass screen. It was sent back to me with significantly decreased sensitivity, I couldn't click anything along the edges of the sceeen. I sent it back for a 2nd time and I got it back with permanent black and brown marks on the screen. They didn't even apologize, just made the excuse that they were using a new machine. They offered for me to send it back a 3rd time but I was tired of paying shipping for a company I no longer trusted. Would not recommend these guys to anyone despite their highly convincing marketing.
Review by Kristjana3 years ago
My 1st generation Kindle Fire was not charging anymore. When I called Amazon to inquire about repairs, they said there was nothing they could do and recommended I buy a new Kindle! Then, I looked on the internet and found RockIT Repairs. They were so helpful and friendly and answered all my questions and said, yes, they could repair my beloved Kindle. I sent it to them, they replaced the charging port, and returned it to me in short order. That was almost a year ago. I have had no problems charging my device since then and RockIT has followed-up more than once to make sure everything was working perfectly. I highly recommend this service.
Review by Bafford3 years ago
I had two phones repaired..no hassles..the price was fair and the work as fine as they promised