Im very disappointed in Rocket Mortgage. I filled out an application in order to buy a rental property. I have excellent credit, own 4 houses free and clear with 3 of them being used as rentals creating monthly income as well as lots of other assets and w-2 income. I am Very qualified to get this loan. I only wanted a loan between $60,000 - $150,000. After filling out the application a sales rep from Rocket (Phillip) called me to discuss the loan details, and he said I need to upload my W-2, Pay stubs, 1040 tax documents with schedules, bank statements, etc. After I did all of that, I called back and Phillip was not in the office, so I spoke with his assistant (Michael) and he informed me that Rocket Mortgage does NOT give loans for rental properties for under $150,000. I have never heard of such a thing, and - This is REALLY BAD BUSINESS! Only AFTER I gave all of my personal and financial information and my credit report was pulled - I was told this? Why didn't the rep inform me of this first? Why does it Not State this limitation on RocketMortgage.com? I am thinking of reporting this to the Attorney General and BBB. BTW, I had no problem getting approval FAST from Wells Fargo and Chase Bank.
Review by MarcelRepasky2 months ago
Absolute joke for a mortgage company, the first guy we got was SO unprofessional that we questioned his legitimacy then the second person we got kept making up new items that he claimed we needed and everytime we found a place we wanted there was a new reason why they would not loan to us for that specific place. Do not reccomend them THEY WILL ONLY SCREW YOU OVER!!!.
Review by MikeFowler Douthett2 months ago
Similar to what I have been reading Rocket mortgage is slow. They asked several times for documentation which we provided in hours only to sit on it for weeks at a time. After several weeks and multiple switching of representatives they call and say we only have 15 minutes to secure this and of course they could not. Much like the other reviews they could not read the documents correctly and left us no room to work through it. However they did take our $500 for the appraisal which now worth nothing. They should concentrate on the quality of service they provide not in the quantity they can get.
Review by Drrick2 months ago
The loan process took approximately two and a half months. There were issues with information being uploaded. In addition, there was some miscommunication that occurred during the final process of the loan closing. Ashley Shallal was a great help and was available for any and all questions that my wife and I had.
Review by TheGoldenV Ponsano2 months ago
No communications or miscommunication as they call it. 100% of the time..no call backs . I had a referral credit and had to pull teeth because they “ got lost” Bankers are nowhere to be found. Underwriters don’t return phone calls. This company is lacking customer service and professionalism to say the least. Chuck Sayed represented himself as a supervisor and I later found out he wasn’t, very unprofessional to say the least.
Review by Kapuhuia Deserable2 months ago
Excellent staff that will guide you towards your new home, customer support outstanding. Rocket Mortgage keep up the great job!!!
Review by Kiichiro2 months ago
Great team and great experience. Jensen was outstanding to work with and made sure he did everything possible to meet the deadlines we had to make it all happen.
Review by DianaPinnington2 months ago
The Team Iworked with was awesome. Chris, Tia and Kris all worked together making my loan experience great, from pre approval through closing.
Review by Matiur2 months ago
It was a quick and easy experience and the customer service was fantastic.
Review by Shalihin Derrow2 months ago
From the first call through loan funding and even today as my mortgage processor, we were impressed by the ease of use, the staff, the technology - everything was wonderful.
Review by LJWoodworker Bockelberg2 months ago
Rocket mortgage made the process very smooth. The flow of information needed was extremely organized and fluid, making the whole journey less stressful.
Review by Bafford2 months ago
Always right on it! love Quicken Loans. Quick, easy, simple, no headache!
Review by JemJ2 months ago
I would make this a 5 Star review but....Quicken was great to work with most of the way. Last minute screw up on their part pushed my closing back 2 days. They partially reimbursed me for the added costs. Other then that, it was a great experience.
Review by Kefis2 months ago
I have to say, I was completely sceptical at first. However, buying my home through Rocket Mortgage/Quicken Loans was the EASIEST thing I have done. Kyle Fikki was my rep and he was AMAZING! And that doesn't even cover it. I quickly and easily uploaded my documents, if I had a question I contacted Kyle and he was on it. He stayed late hours and I literally did not stress or worry one time. He kept me constantly informed and reassured. I put a contract in on a home that was under probate, which can be a complicated and time consuming matter. Rocket Mortgage, Kyle and my realtor worked together so well that we closed 3 weeks earlier than expected. I'm not sure what happened with the negative reviews I read on here, but if you do the simple things they ask, you will have an amazing experience with this company. Their customer service is beyond great and they truly care about you. Kyle and Taylor (my final rep for the closing) worked SO hard for me and they took all the stress off me. I cannot thank Rocket Mortgage and their amazing team enough!
Thank you team for giving my daughters and I our new home... We are forever grateful!
Laura Anstead, Florida
Review by YellowKanga3 months ago
Absolutely fantastic service!!!
Review by DoctorPhysics3 months ago
Easy and fast. Very knowledgeable
Review by Shunda3 months ago
I thought that because I already had a loan with Quicken, and that since they already knew that I never missed a payment, and always paid on time, that I would get preferential treatment. I was wrong. Instead they took my need to refinance and my lack of available time and charged me an outrageous amount and a higher interest rate (2 points). If I would have had more time available I would not have accepted this from a business I had already showed my trustworthiness. My credit is good... no lates, no missed,etc
Review by Arneliz Massiani3 months ago
It has been a very good time.
Review by Aniele3 months ago
Use to be the best, in my opinion, but the previous time was not special.
Review by JudyF3 months ago
Review by Kajsan GeorgeMcguckin3 months ago
The process was expedited, well communicated, and accurate. The closing process was very convenient and easy.
Review by Camch Bauernhuber3 months ago
I will recommend rocket mortgage to anyone who will listen.
Review by Reutlinger3 months ago
It was the best experience ever in terms of extremely professional and courteous service, extremely efficient, effective, and painless process throughout. I dealt with many banks and financial institutions and Quicken Loans beats them all hands down!
Review by Anzelika3 months ago
Avoid these people like the plague! I used them a number of years ago for a mortgage, and was super pleased with everything. Because of that, I tried them again this past week, and they seem to have adopted the "used car lot" way of doing business. Tried to screw me on ALL the loan terms (rate and junk fees), and then handled my concerns with the slimiest of car salesman double talk. So sad that this business has sold out its principles and ethics for more money.
Review by EKelley Turiak3 months ago
When I first contacted rocket I was very impressed at how easy the process was. I was connected with a loan officer who advised exactly what I needed to do and worked above and beyond to ensure we got the loan.
The only issue isn’t with rocket but the local real estate agents talk real bad about it and basically put fear in our mind that this was not a face to face broker and that the loan would fall through.
I stuck with rocket and advised my agent that is who I’m working with. The process from start to finish was professional and I would definitely use them again.