If I could give a negative -100% That's how I feel about these crooks ! My email doesn't exsist anymore ! I was charged for $33 per year and had so much trouble accessing it. The take over really sucked. I dealt with it for 3 years. Missed my job , my kids school updates, doctors appointments. Rock.com is now crooks who don't deliver and customer service is of no help. I was still charged for the 4th year without access to my email. I had to call my bank for a refund. YOUR PAGE DOESN'T ROCK. IT KICKS ROCKS !!!!
Review by Soltaire8 months ago
completely agree, changed my email without notification a month after I renewed and there seems to be no way to recess your account. Crooks do not get involved with these con artists!!!!
Review by Ppeter8 months ago
If I could give -100% That's how I feel about the email once it was changed. I was charged for $33 per year and had so much trouble accessing it. The take over really sucked. I dealt with it for 3 years. Missed my job ,my kids school updates, doctors appointments. Rock.com is now crooks who don't deliver and customer service is of no help. I was still charged for the 4th year without access to my email. I had to call my bank for a refund. YOUR PAGE DOESN'T ROCK. IT KICLS ROCKS !!!!
Review by Sandree1 year ago
Ordered shirt and learned standard shipping was nearly $8 added another shirt for shipping to make sense. Received shipping confirmation for both items. Then later received notification they had sold me a short they didn't have. Refused to refund purchase.
Review by Norhaya1 year ago
Review by Kran1 year ago
I was one of many affected by email transition. Shut account down early without notification. Never got account working right after transition. Cost my company thousands. Ask repeatedly for help or refund for remaining time I had to pre pay for just to be ignored. I can say the worst because in my opinion they have no customer service at all. Internet crooks, they take your money change your account so you cannot access and then are never heard from again despite conti efforts. Crooks bottom line
Review by Shaviol1 year ago
Terrible customer service and snarky responses. Just go to Amazon and save the aggravation.
Review by Janess1 year ago
They totally blocked and Blacklisted my E-mail! Don't know if they hired incompetent workers while the owner splurges the spoils of war! Don't know why, nor was I told otherwise the reasons! Liked the page too! Crazy!
Review by Diddlmouse1 year ago
Ordered shirt and learned standard shipping was nearly $8 added another shirt for shipping to make sense. Received shipping confirmation for both items. Then later received notification they had sold me a short they didn’t have. Refused to refund purchase.
Review by Sallauddin Kareem1 year ago
Don't order from rock.com. took over a monrh to receive and customer service was very rude! First and last time i'll order from them!
Review by Btian1 year ago
I ordered a size small crop t shirt and when on I received my order I got a long wide shirt labeled "small". I've emailed website 3 times to get correct size or money back..no reply!! Really bad customer service and waste of money!!
Review by Maryrita1 year ago
I don't know what these other people are complaining about. I just got a shipment of 6 t-shirts all on sale for around $9 each. One t-shirt had a seam issue, big hole, emailed co. got a reply back right away, and now getting a replacement without having to send the other one back.This was all resolved within an hour. Great customer service! Nice t-shirts!!!
Review by Febenino1 year ago
Ordered a shirt on 4/2/18, and have still not received. Sent numerous emails and no response. Sent complaint to better business bureau. They delete all their comments on instagram, probably because so many people go on and ask where their orders are! Do NOT order from here! Scam scam scam
Review by Naftoli1 year ago
I never received an item. I have emailed store rock multiple times with no reply!!
Review by Malcolm Copeman1 year ago
Im still waiting for my order to arrive since December 2017, Whats going on??
Order ID: 1439377
tracking number UM000372355US
Review by Stephen Gillem Mergenthal1 year ago
I have shopped with Rock.com for a few years and have gotten the best deals ever and great quality items. Huge variety of merchandise and great discounts. Just so much fun to shop there!
Review by HaseX1 year ago
This was great prices right and shipping was quick
Review by Resourceteam1 year ago
The shirts were a womans medium, but must have been for a woman of 80 lbs. Was so disappointed in both shirts I purchased
Review by Edwa1 year ago
I've purchased many items from rock.com for myself and for my 11 year old twin boys who are getting into music more this past year. Never had any issues with finding what I wanted and shipping was fast. Prices are reasonable but coupons via email help a lot.
Review by Bafford1 year ago
Read previous review titled "International buyers beware ". I will take this opportunity to add additional comments. This Co does not believe in customer service, they use lies to achieve one thing,get your money. when things go wrong as they did with me because they sent the wrong size and used their arsenal of lies to prevent them from doing the right thing which was simply to replace the t/shirt at their expense, instead they choose to use the cheap method of "The best line of defense is attack ". Last but not least is quality of the t/shirt material which to say the least is cheap and nasty, a $5 dollar item at best. Their reply to my first review was simply them trying to placate me in order for them to look good on Trust Pilot. Pathetic.BUY FROM THIS CO AT YOUR PERIL.
Review by Junsung1 year ago
No problems with my purchases.
Review by LaDana Laseter1 year ago
Always a high caliber of clothing and products received from this company. I also love their large selection of items.
Review by Daggy1 year ago
Special order product received as ordered and great customer service.
Review by AndrewG Sneak1 year ago
Rock.com is truly one of the best places to buy music clothing. It has great prices and the delivery time is excellent.
Review by Peppi1 year ago
I have ordered from Rock.com in the past and everything went smoothly, I would have given a 5, except this last purchase, a gift for christmas purchased on 12/8, never arrived, and still hasn't arrived as of 1/3. Since I like Rock.com and they are responsive, I a happy to give them another opportunity for my business, although I have been told I can't ask about a missing parcel until one month after purchase.