I recently purchased a bed suite from Roche Bobois from the Herzliya showroom in Israel. The salesperson ordered the wrong colour fabric after I specifically confirmed the exact colour I wanted. When I went back to the store to rectify this, she rudely told me that she's not prepared to talk to me and went back to her desk completely ignoring me. I have never received such rude treatment from a salesperson before, let alone one from a so-called luxury brand like Roche Bobois. She took no accountability for her fault and I now have a product that I did not order. The showroom is not making up from this mistake in any way. I am a very dissatisfied and disappointed customer and will share my story with friends and family. Roche Bobois has TERRIBLE customer service.
Review by Parakh8 months ago
Impossible to contact them by email or to get them on the phone.
After 5 months I'm still waiting for my order.
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