Robinson Way Limited Reviews

Staff are rude and just looking for an argument. Once you get past the management and onto senior management they then want to help you.
I recently cleared a balance on Full and Final offer. Glad to be away from them.

These people are the lowest of the low on earth. They contact me every month without fail to persue a payment that they have already been paid on the arrangement. They say that they have contacted me and that I have NOT responded, except their computers have sent me a "read it" receipt. I contacted the CEO directly who clearly gave it to a minion to answer who says the company cannot find me on their system!! If they cannot find me on their system, into whose pocket is my payment going into each month? They are a bunch of sharks, useless to the degree level and break all the guidance rules laid down by the FCA. They also seem unaware of the covid-19 issue at present, there are NO payment holidays or reviews, YOU WILL PAY regardless of your personal circumstances. They have NOT heard of the Covid-19 pandemic, it's just a fairy story going about!! You will send me the shirt off your back, you will send me a pound of your flesh every day. I have reported them to the FCA as they do not follow the guidelines, they DO harass me even though they are NOT allowed to! they are reprehensible in every way.

Dirty job but someone has to do it.

Robo Way are nonetheless a poor example of a debt collection agency.

It has came to light that my father who shares my name was duped into setting up a direct debit to clear a fictional debt of mine with Halifax. It was only when visiting my parents I happened upon a letter that detailed the payments made that I was aware.

I had joined Halifax at around 17 for £50.00 and a £3000.00 overdraft. It was only after 3no months that I was contacted by Halifax and informed the overdraft was removed after 1no month and that every transaction after that was charged at £35.00 plus what I had spent. They attempted to keep the account open with interest and charged £14.50 a month for the account itself. After gaining help from Citizens Advice I was able to close the account and make the debt inadmissible due to changes in law and charging of fees.

I have made Robo Way aware of this since September last year and I keep getting promised call backs but they never materialise. My Father has paid £5.00 per month towards the debt for the last ten years.

It’s clear this business do not do any research before purchasing and trying to collect any given debt. It is worrying when considering how vulnerable persons who require reasonable adjustments are been dealt with and the overriding fact is any of us can have a change in circumstances tomorrow and it doesn’t appear Robo Way have any regard for disabilities.

I will contact the business tomorrow to discuss and hopefully come to a resolution.

This bunch of scumbags will just hound you relentlessly even when there is no debt.
Ignore all emails, will not put anything in writing or reply properly just sent out generated crap.
Hoist they are supposedly acting for ignore all emails too.
If you think there is a debt TAKE ME TO COURT It’s that simple.

These are the biggest fraudsters on this earth they sent me yet another letter not addressed at right address saying that I owe them £2878 for a debt dating back to 2013 it was for a car that was repossessed and the sale of car had payed for what was owed, it is classed as statues barred if I did owe this money then why did the loan company not get in touch, this firm just makes up debt to scare people and if it continues then they will find themselves in court for harassment and trying to receive money by deception, they don’t seem to understand what part of I Do NOT OWE THIS MONEY

Just spoke to Sam about clearing my debt. lovely man and was really personable. Helped me make a plan that worked.

Honestly, I got myself in financial trouble and Robinson Way have always been great with me but I know that may not be for everyone.

It's a tough time financially for a lot of people and they handled it great!

Tried to make a payment today but was aggressively forced to answer unnecessary personal questions. Hung up on ‘Jeanette’ and made my payment direct to card company after a frustrating 10 minute call. This lot couldn’t collect a refund on a bottle!

I've had a debt management plan with several creditors for 10 years, the interest is frozen and I've always paid a small but regular amount to them on time. Recently my finances took a horrible turn for the worse and I had to find a permanent solution. I spoke to a couple of debt charities first for advice and sent a letter in to Robinson Way laying out my income and essential monthly expences. Of all my creditors they were by far the most helpful, polite, sympathetic and willing to work with me. Honestly if you're having problems financially it's worth speaking to them with an open mind because they have been great.

Pathetic company. Been waiting three months for them to answer my complaint and they fail to address any part of my issue. Completely incompetent staff who fail to follow of normal complaints procedures

I agree with the other reviews. Rude over the phone and felt like they would have put their hands in my pocket for the money if they could, pressured me asked 100 questions to get more out of me. I felt like telling them to go .... themselves, awful company. I won't be engaging in another phonecall with them.

Disgusting company, they say they will work with you but they don't they threaten you talk to you like **** all they think about is money money money. how they can sleep at night i dont no but id like to meet up with them in a dark ally. they should be ashamed how they treat there customers. they can sing for there money the bunch of arseoles