Unacceptable! If an item is not in stock, they do not warn you. They just go ahead and accept your order. If you pay for expedited shipping you are just throwing your money away.
Review by KNeau Bergen4 months ago
I’ve been waiting for my Litter-robot now for 4 months and they keep sending me updates about delivery issues. The date has now moved up to August 30th. They apologize continuously about the delay but don’t actually do something about it. It’s really poor customer service for the 600 euro’s I spend on the product that I may not ever receive. If you can’t deliver it on time than don’t sell
it or ask money from the customer. Or at least offer to keep the order but send the
money back untill the product is ready to ship.
Review by RealSBK Bellhouse7 months ago
I have had a problem with my order and they fixed it. I am no longer upset.
Review by Pegeen Repuyan7 months ago
With regards to my previous review on the 26th April I would now like to amend my comments.
Following the review I did have excellent communication by phone with Annie of Robotshop. Previous communication was difficult due to the time difference which I did not realise at the time. However the telephone number on their website definitely did not work and has now been amended and now works. If Robot shop had numerous phone calls I don't know how this was. Annie from Robotshop was extremely helpful and amended the number. It is also a freefone number. My item has now been delivered and I am overall satisfied with the service. All's well that ends well! Thank you Annie!
Review by Nicmene Derrow8 months ago
I give them 5 stars hands down. I was worried this was just another scam web page and I can 100% without s doubt say this is not and if you want to buy go for it the shipping was 3 days to toronto outstanding.
Review by Dweber Dallman9 months ago
I placed an order in December 2018. I PAID for the order. I have received multiple emails delaying deliver for back order, over and over moving the delivery date. RobotShop has had money for almost 5 months and I have NO product with no true date of delivery or resolution. This is truly poor service!
Review by Aislinnkae9 months ago
Shopped here many times and have been sent exactly what I ordered every time. Packaging has always been great and so far have had zero damaged deliveries, even with some fairly fragile components.
The best thing about RobotShop is the customer service. I have had a run of issues my end that the excellent support staff (Thank you Annie) have swiftly dealt with, going far beyond what I would expect as a standard service. Will continue to shop here.
Review by Miitta Tillari1 year ago
Review by Rodolphe1 year ago
Every time I've bought from Robotshop the delivery has been speedy and as expected. The one time they were missing a part of the consignment they sent another part free of charge, no questions asked. Brilliant :-) I have several robots from Lynxmotion (USA based) and now Robotshop provide a world wide delivery. I'm in the UK and they deliver very quickly from France. Thank you Robotshop.
Review by RajS1 year ago
Great product at a great price
Review by Trie1 year ago
Our cats (2) were accustomed to the new kitty litter box within 2 weeks even though Mickey is a nervous wreck. Dora an A type female still runs to the box to see how it can remove her business.
With 2 adult cats, the bag needs to be changed every 6 days otherwise the blue light blinks.
Well worth the money.
Review by Yulsaria1 year ago
Great store. Fast and accurate shipping.
Review by Mehrez1 year ago
My experiencie is perfect!!! Got nothing to say bad about them.
Review by Viduni Gekelman1 year ago
Wish id got it years ago plus custom services are an excellent help with advise
Review by Deletha1 year ago
Everything went great for the purchase of this item..delivery costs a bit expensive other than that perfect
Review by KazaNova1 year ago
havent recieved my order yet
only waited for 2 months
Review by Slavco Thixton1 year ago
You are Rock !!!!
Review by Zephon Spinding1 year ago
The price for my Picard arcade cabinet was lower than average, and the package was received right on time.
Review by Saffiya Besleaga1 year ago
Great selection and quick shipping. Hadn't realised it was from France, but we're all E.U.......
Review by Donki Oggesen1 year ago
Easy online ordering and quick and efficient delivery. Robot's for Christmas presents so have not used them yet, but really looking forward to our cat Summer playing with them. Thank you.
Review by Olexandr Shaikly1 year ago
Amazing products and one of the best in customer service. Highly recommend purchasing from this company.
Review by Closeharp Randoneur1 year ago
All of my order have arrived correctly and quickly. When I screwed up an order it was easy to get a very helpful person on the phone to fix my mistake.
Review by Sebastia1 year ago
Fantastic products, great prompt service and always have amazing prices.
Review by Lesali1 year ago
Horrible customer through the tech support. I had a problem with a sensor spent two days emailing back and forth with the company and finally gave up don’t use them.
Review by VVethantham Plenkov1 year ago
great company to deal with. My order shipped out quickly but Canada Post was late so Robotshop immediately reimbursed me for the shipping costs without me asking for it!