Caring customer service. Next day delivery. Quite pleased. Would recommend.
Review by Greece Feodorovs4 months ago
Robinson’s shoes badly made, not up to purchase price at all. That’s why I sent mine back.
After 2 weeks and 4 days and emailing them, etc I got my refund today. I spoke to the manager yesterday as well, not that I could get a word in, as he kept talking over me.
I would never ever use this company again
I had an email before this was read to offer me compensation and now they have seen my honest review, said I can’t have it, I always believe what goes around comes around, never mind I had to keep calling and wasting my time, Day, etc. Up to them about compensation, shows what kind of company they are, we can’t all be wrong on here. Can we .....
Review by Kaydeir4 months ago
Had issues with my order and once esculated to manager was able to work it out. Was even given a discount.
Review by NivagSwerdna5 months ago
My experience was excellent. Having read some negative reviews, I emailed one evening before ordering to check the shoes were in stock. They replied the next morning to confirm. The delivery service was tracked and only took a couple days. I am very happy with my Cheaney Arthur brogues and I was lucky to get them at a good discount. I have 3 pairs of Cheaneys in the 125 last, which fits me well. I also got some free wooden shoe trees, although they're not finished as well as Songmics or Cathcart Elliot trees. I can't complain if it's free though and they're keeping my quality shoes in good condition. I'd order from Robinsons shoes again. I wonder if they update me if the 125 last goes on sale again?
Review by Yitzchak7 months ago
Just got a fantastic looking pair of Barker brogues from Robinson's today. They are so comfortable and look so great that I couldn't bring myself to take them off. Still wearing them. Great friendly customer service and price. They are my second pair from Robinson's (other pair are Barker Derbys) and I will definitely be back for more.
Review by Jimcognito Dymoke8 months ago
It took them a week to let me know that the shoes that I ordered are out of stock, so I asked them to cancel my order & refund. To get my money back it took two more emails & one phone call over three weeks. Unacceptable.
Review by Chrisstine1 year ago
I made an order in robinsonsshoes, after which I changed my plans and I canceled my order.
The store does not respond to e-mail messages and refuses to make refunds.
I do not recommend working with this store!
Review by Sujeev Shelomentseva1 year ago
Great service, price and quality! Incredible it only took 3.5 days to deliver all the way to New Zealand. I’m greatly impressed! I will surely consider buying from Robinson’s again. The free cedar wood shoetrees were a lovely touch.
Review by Kno1 year ago
Ordered total 3 pair of shoes from them.
One of them is used and wrong size.
Send the shoes back for refund.
11 days after they received my return, I got my refund.
Review by Whizzie2 years ago
I was apprehensive ordering shoes online and from another jurisdiction (to North America from UK). The communication was not spectacular, however I decided to order anyway. Order was shipped 8 calendar days after the order, and I received the order 9 calendar days later (free shipping via post office). I'm very happy with the end result, but wish there was better communication to alleviate my initial apprehension.
Review by Hou2 years ago
Robinson did right by fixing the issue. Thanks.
Review by Jaswant2 years ago
Called on Monday to find out if the shoes are in stock and could be delivered before Thursday as away for holiday. Had a positive reply from a lady at customer service.
On their website stated delivery time is within 2-3 working days. On Thursday had no delivery. Emailed their customer services and had a reply from James that shoes were shipped and should be with me on Friday or on Monday, which is no good anyway. Today while on holiday had a message that shoes will be delivered on Tuesday. It means they weren't shipped on Thursday even. Instead of 2-3 working days takes 6 working days. Wouldn't even be bothered to write a review if had a honest reply.
Review by Vrillaud Odetta3 years ago
Just received my pair of Loake Aldwych in perfect condition. The communication with the staff is overall great and it is a pleasure to deal with them.
Most importantly, the shipping was really fast considering that I live in the other end of the world !
As a matter of fact, I just placed another order with them ! Can't wait to kick start the new year with my new shoes :)
Review by Arizbeth3 years ago
From start to finish it was a pleasure to deal with this company. Their customer service is second to none, right from my first enquiry to taking delivery. I'm so impressed by the range of products they have available as well as the quality. Couldn't recommend enough! Thanks again.
Review by Dred3 years ago
First order went well without any issue (I bought two pairs of shoes). Second order is still in progress and it is almost a month after I purchased (pain in the ...).
First problem is with items available on website while they are not available in a stock. I asked about my order (9 days after I paid), they replied saying they emailed me about items not to be available (haven't received any email and I checked all possible folders, including spams).
Exchanged few emails to change my order for a different items (took another 6 days). They confirmed new order ten days ago and still nothing (not shipped yet no further message received).
In case you would like to order handmade belts from Robinson I believe it is going to be faster to use your hands.
Review by Barbaros3 years ago
this issue was sorted eventually ! I.e I got the 25% refund ...
Review by Eunhae3 years ago
Only reason it isn't 1 star is that they offered a 10% discount if I held the order until more stock arrived.
Review by Sakhawat3 years ago
Bought a pair of Loakes penny loafers from Robinsons, offered at a very good price. Arrived within a week, were well packed, and of excellent quality. Overall, happy with purchase/service,although bit more communications would have improved further.
Review by Einna3 years ago
good quality shoes
Review by Libing3 years ago
Despite putting in code for 15 % discount per email this did not show in transaction. Tried to call to no avail and no response from email. Dissapointing service when being sent emails looking for business. Misleading although happy with shoes.
Review by Arlishia Bezant3 years ago
I placed my order 8/1/16 and its now the 22/1/16 checked the post this morning and still no shoes. Would have expected the turn around time to be advised by could not see this information. Received an email on the 14/1/16 to advised goods were dispatched. We live in Australia. Could anyone assist us with delivery notice?
Review by Savez3 years ago
I was fortunate to stumble across this company a few years ago. Service is outstanding. Never a problem with delivery to the US. Prices very reasonable. Best thing however is their own in-house line of handmade brogues. Best shoes I have ever had. No question.
Review by Tinkerbell3 years ago
Bought a pair of loaded over Xmas. Paid on 28th Decemeber. Informed on 4th January they were out of stock. Asked for a refund on 5th January. As of today 18th January I still have not had my refund. They owe me close to £200. When they answer the phone they promise me it's being done. Am now forced to take legal action.
Avoid like the plague.
Review by Cleason3 years ago
I saw the loafers I purchased with another supplier and almost bought them there and then. But then I did a quick search on Google for the same loafer and found Robinson's Shoes offering them for a much better price! So I ordered them.
I've never used Robinson's before but it was a perfect experience, great prices, delivered on time and as expected. Would use again for sure. Thank you.