Purchased my first Rolex from Robert Gatward Windsor this weekend and I was very impressed from the moment we visited the store. All staff were friendly and considerate, they allowed my 13 week old puppy into the store (which doesn't happen often these days) and were very happy to help.
Thank you Kevin and the broader team!
Review by Giero10 months ago
Well done Robert Gatward Windsor you have just lost a customer because you were not interested or even sympathetic with a fault my Breitling watch has developed! You were only interested in telling me you would charge me postage and packaging as I didn’t purchase this one from you! Maybe next time check as my other Breitling was purchased at one of your stores!! I’m sure Breitling wouldn’t charge me or in fact charge you for a faulty item.
Review by Roinaldo11 months ago
We ordered a replacement wedding ring from Robert Gatward in Windsor. The ring was for my 50th birthday from my wife in September 2018. The ring is gold and platinum and cost £1860. It is a truly stunning ring. However, when I started wearing the ring the day after my birthday the ring was easily scratched and you could mark the surface of the platinum with the lightest touch with your finger nail. After a week of wear the ring looked like it had been worn for years.
We took it back Robert Gatward and was told that was normal and to live with it and there was nothing they could do or were willing to do (suck it up in other words). They did send it away for another polish as a gesture of good will and said I could bring it back and have it polished at anytime for a fee of £40 (lucky me). The staff were always friendly and polite, but they just seemed to be reading from a script in relation to my complaint and I have ended up with a ring that I am very disappointed with. I have been wearing the ring for 5 days since it was polished and buffed and again it looks like I have worn it for 10 years.
I am very unhappy with outcome and the after sales care from Robert Gatward and their talk of credit notes and money back guarantees are all for nothing. I urge everyone to be cautious when shopping at Robert Gatward especially when ordering something made to order. I will never again be shopping at Robert Gatward and will be taking my case further with Trading Standards.
Review by Deusedina1 year ago
In May 2017 we purchased 2 platinum wedding bands from the Reading branch of Robert Gatward jewellers. Total purchase price of the wedding bands was over £2000.
My wifes platinum wedding band had 10 small diamonds all around the circumference. At no time during the sale did the assistant mention there was any risk of damage to the diamonds if the band was worn during everyday activity. Wedding rings are for ever and for wearing everyday – Right? Well, not according to Robert Gatward.
Before the ring was even 12 months old we took the band with diamonds back to the branch as we thought 2 had dropped out. The manager said they were cracked and that it was probably down to accidental damage and as such they would not fully fund the repair or replace the diamonds. They sent it off for inspection and later offered us the princely sum of £25 towards the repairs quote of £145. Requests from us for refund or exchange were refused. Not very good for a jeweller that has a sign saying they are happy to offer exchange or credit notes. Even when we proposed that they should pay a higher proportion of the repairs they refused stating that they would not make any profit on the ring if they did. Only £25 profit on a £1000 ring. Really?? Make your own mind up about that.
We decided to keep the ring as it is. We will get it repaired by someone we trust.
To summarise. Our experience has been that if you go to Robert Gatward Reading for your wedding ring, you risk being sold something that’s not fit for purpose. If you expect help when you take it back you may not get the level you reasonably expect and in our experience may get irrational excuses and analogies used as their reasons. This includes why one of the hardest natural substance on earth breaks easily when worn on a retirees wedding finger. We bought our rings in good faith, have been treated very badly in return and will not recommend Robert Gatward to anyone.
Review by Cb1 year ago
Great Customer Care
We bought an eternity ring and Kimberly was very helpful and patient. We then decided to get my husbands wedding ring enlarged slightly as well. There was a mix up at the workshop and we initially got the wrong ring but it was handled and resolved brilliantly by the team. Would definitely recommend and use again!
Review by Joylynn1 year ago
Very high quality products, pleasant unpressured atmosphere and real personal service. No surprise they're England's oldest jeweller.
Review by Figus1 year ago
Bad service took my money yet can’t send a confirmation email
Rude (they will speak all over you and not allow you to air your concerns)
I won’t use this company again. Read the review I have left on their Facebook if you require more information
Review by Sinfree Steding2 years ago
Amazing service. I called about a rare Rolex (Batman) and they were so polite and didn't make me feel like all the other jewellers did, like I was a waste of time and trying to get me off the phone.
I buy several watches and feel that a lot of these jewellers selling Rolex forget this, I certainly wouldn't buy a Breitling/Omega from them, although I would from Robert Gatward Jewellers because although they couldnt get one for 3 years, they were happy to talk to me.
This was the Windsor Store I had my experience with.
Review by Danja2 years ago
Great prices and fast delivery. Perfect!
Review by AntonioToniolli2 years ago
Review by Lillevang Wefwila2 years ago
Bought a quality watch. Battery lasted 18 months. Gatward want £66 to change battery. I find this a bit sleep on a quality product. Retailer offered £10 off new battery stating they could have had the watch for up to 3 years. Not my problem. Item not suitable for purpose. On £50 watch well that's fine, but this item was very expensive. Please do yourself a favour and avoid. Happy shopping.
Review by Yvrose2 years ago
Easy to use website, good quality products, fast delivery and nice packaging. Yes I would definiteyly order again.
Review by Sarut2 years ago
Very good. Love to shop with them.
Review by Sirje2 years ago
Found a watch on the Internet that I had been looking for sometime.
A quick on line chat with Tom followed by a quick call.
Watch obtained at a great price ,immediately dispatched arriving next day. Watch was new and fantastic
Great service provided , fantastic price.
I would recommend Robert Gatward jewellers any time to anyone as the service they provided me was first class and five stars.
Tom was a credit to the business
Symon Clarke Bmth A very happy Customer
Review by Persemillion2 years ago
Professional, knowledgable, helpful.
Great customer service.
Review by Schanie Umasuthan2 years ago
Excellent service. Efficient and prompt. A birthday card with the present for my daugther was a lovely touch!
Review by Batavia2 years ago
We ordered a Best Boy pin to give our son on our wedding day and we love it!! So will he! The pin was delivered very quickly, well packaged and had a gift bag included. Would definitely order from here again.
Review by Iduma2 years ago
First rate service. Contacted as item ordered was out of stock. Offered alternative item and delivery expedited to meet deadline for birthday. Couldn't be happier
Review by Invisible Derrow2 years ago
I am a regular user of the shop in Abingdon who offer faultless service. Recently ordered on line and used the chat function where Ash was extremely helpful and even followed up a call! couldn't get better service or quality!
Review by Daywhistler2 years ago
I bought a ring which arrived the next day in the most beautifull packaging!
Couldnt be happier
Review by BeverleyWeimer Gerding2 years ago
Product despatched quickly.
Change of address for delivery sorted immediately and a further query answered also.
Review by Kendol2 years ago
Perfect service, even with a limited browser functionality for foreign country ordering. The required use of Paypal is detrimental pricing when ordering from abroad.
Review by Chunju Ludesirishoti2 years ago
Quick delivery, great service. Good response on contact.
Review by Swinburne2 years ago
Very helpful staff above and beyond the call of duty ❤
Review by Migavel3 years ago
really great fast service really pleased with my watch