Will never shop online here again I’m and not only disgusted with the service but the dresses look nothing like the pictures clothes have bad smell and they are scamming people out of there money do not shop online here they won’t let me retire my dresses they want me to pay to ship it back and then they only want to give me 20$ of my money back I spent 65$ and had to wait 2 weeks for my dresses for them to look nothing like what I order not even the right color! Scammers!!!!!!!!!!!
Review by Tactical4 months ago
I WILL NEVER SHOP WITH ROASO AGAIN!!! IT TOOK FOREVER(3WKS) FOR ME TO RECEIVE MY ORDER THAT I PAID EXTRA FOR PRIORITY DELIVERY & THEN WHEN I FINALLY DID RECEIVE IT THE ZIPPER WAS COMPLETELY BROKE OFF THE JUMPSUIT & I ORDERED A MEDIUM SWIMSUIT THAT FIT LIKE A LARGE!! & ALL CUSTOMER SERVICE COULD DO FOR ME IS TELL ME SORRY!! NAH SORRY DIDNT DO IT.. I WOULD LIKE A REFUND BUT THEY DONT GIVE THOSE SO I BASICALLY TOOK A LOSE ON MY MONEY. DEALU G WITH THEM HAS BEEN A ONLINE DISASTER!!
Review by Janirets5 months ago
As soon as I read these reviews ,I tried to cancel my order and all of a sudden its shipped out and it's too late. What a coincidence. I think not! Now this Vicki person does not want to respond. Very sketchy but you better believe I AM GETTING MY MONEY BACK AND EXPOSING THIS COMPANY . One of the worst things is that it is advertised on social media like Instagram, so you try it and think maybe it's a trustworthy site and business but it isnt. So sad.
Review by Juan Corvaia5 months ago
I’ve ordered from them twice. It took about 3 weeks to get my items both times which should be expected with customs. But, my items were always correct and true to fit. You can get tracking information if you log in on the site. I’d recommend if you’re ordering for a trip that you order a month and a half in advance to be on the safe side. I was happy.
Review by Upton Anae5 months ago
Crappy crappy crappy where is customer service where is the person behind the email where my items trust and believe the Better Business Bureau will hear about all of this and I will get my money back I didn’t see the bad reviews before Making a purchase but I see them now after they’ve already billed me for $13.97 for shipping costs I am reporting these folks immediately!
Review by Kapinga Gulliman5 months ago
Everything arrived on time and was a perfect fit😊
Review by Minsun Marsano6 months ago
Took roughly 4 weeks to receive my order but good material true to size. Love the outfit
Review by Alandis Jemima6 months ago
a terrible service, they never tell you anything, my package had to be delivered express and I arrived late and on top of that, you say DHL stole my package because they supposedly said they left the package at my door and never told me, my husband was at home and I did not see anything outside and I write to customer service and they do not know how to tell you anything, they do not help you verify the situation, fix them as you can. it is assumed that until I have my package in hand they have not yet finished providing the service, DHL is a way they use to provide their service and it is a disaster, what a disappointment
Review by Anonomouse6 months ago
Thanks everyone we was about to order and we looked at the reviews.We will pass this along
Review by Yankev Raghunandan6 months ago
If I could give it a zero I would clothes are nasty and cheap. Don’t buy from here
Review by Jacoobson Sharradh8 months ago
I WILL NEVER ORDER FROM THEM EVER IN LIFE IT BEEN LIKE 30 DAYS AND STILL MY STUFF I ORDER STILL AIN'T GET HERE THIS IS THE WORST WEB SITE...I EVER ORDER FROM...
Review by Hitori Pulcrano9 months ago
I ORDERED MY STUFF BUT IT WAS ALL FREE I HAD TI ONLY PAY SHIPPING AND HANDLING AND SO I DID AND THEY SAID THERE ARE NO TRACKING METHODS BECAUSE CHINA DOES NOT PROVIDE THAT. BUT THAN AGAIN, I ORDER FROM WISH AND THEY COME FROM CHINA AND JAPAN AND OVER SEAS AND THEY PROVIDE INFORMATION ON WHERE YOUR PACKAGE IS. I ORDERED MY STUFF ON FEBRUARY 9TH AND ITS MARCH 6 AND STILL NOTHING AT ALL. IM GLAD I INLY SPENT $13.95 ONLY FOR AHIPPING AND HANDLING. I ALREADY WARNED MY BANK ABOUT THEM AND THAT NO ONE IS ALLOW D TO TAKE MONEY OUT OF MY BANK WITHOUT ME CONFIRMING IT AT THE TIME OF TRANSACTION. THIS IS BS AND I HOPE NOBODY ELSE GOES THREW THIS ANYMORE BECAUSE THATS WRONG, SOME OF US HAVE CHILDREN WE HAVE TO SUPPORT AND HERE COMES THESE BUMBS STEALING FROM US...HOW DO I REPORT THEM?
Review by Bbbnnnnnnnnnn Barcelli9 months ago
My name is sunshine and I bought 3 items (two bikinis and a mini dress) on the site and they arrived in 20 days, every time I bought products from countries far from Brazil, I took about 6 months to receive them and the products did not have a good quality.
Roaso's products are good overall, it has a great quality (with the exception of the mini dress that had a not so good material). Before buying I always look at the product ratings. The products came fully packaged and with a pouch for each product.
I just loved it and will buy more products!
Review by LesC9 months ago
THIS BUSINESS IS HORRIBLE. DO NOT ORDER FROM THEM. I’M CURRENTLY REPORTING THEM.
Review by Britton Iorgulis10 months ago
The easiest thing in this whole process was them taking my money.
Typically "reputable" companies inform you each time your package status is updated along the way.
For instance, order processed; order shipped; expected delivery date... So on.
I ordered this crap on October 6th and as of today- October 17th, have no idea where my things are.
I've received absolutely no courtesy updates from this "business" (term used loosely). And when I emailed for a status, I was told to check the policy. Huge red flag.
TERRIBLE CUSTOMER SERVICE.
Review by Deniene10 months ago
DO NOT PURCHASE ANYTHING FROM THIS SITE. The return policy is bogus! I have been requesting a return address for 1 week and I was told to sell the items to a family member..... YES YOU ARE READING THAT CORRECTLY. The material is so poorly made it looks like plastic! DONT WAIST YOUR TIME, MONEY OR ENERGY. Customer service will give you the run around and lie, I was told it would cost me 60.00 to return. I am disputing the charge with PayPal and they can fight with them.
Review by Kaytie10 months ago
I purchased 4 items only received 3 arrive on time but the clothing cheap material old rag terrible don't buy from them I think they using someone else's review to sell them old rag Facebook and Google must put a end to all the online clothing scammer.
Review by Acrylicbystorm Homaly11 months ago
I ordered $200 worth of merchandise following the sizing chart and only a few items I was able to keep $160 of it needed to be returned and I only received $10 refund with a 15% discount that I will never use.
DONT BUY FROM THEM
Review by PepperUK1 year ago
I ordered 1 dress almost a month ago and I still haven’t received it. They keep saying it’s on the way but i doubt it. They don’t want to talk about returning my money. I definitely wouldn’t order from them! Keep your money and shop elsewhere
Review by Asart1 year ago
SCAM !The company does not even deserve the 1 star rating. First, YOU WILL NOT RECEIVE THE ITEM THAT IS PICTURED IN THE COMPANYS PHOTOS . They take photos from others and then attempt to duplicate the item using cheap fabrics . The size guide should read “ you’ll be lucky if it fits” . My little sister could barely fit the clothing I purchased. My little sister is 14 I’m 28 . Oh by the way, you’ll have to spend $30-70 to ship the items back to China even though they shipped from California. You’ll be offered a 15% discount or a $5 refund to keep it . Yeah even if you spend $100+ . PayPal almost let them get away with it . You’ll really have to fight for your money back . Thank god I did and didn’t even have to return the items . I needed some new dust and cleaning rags so they’ll be put to use . DO NOT DO BUSINESS WITH THE SELLER! They are unethical and should be put out of business,
Review by Sharntell Whitsett1 year ago
I've ordered 4 times and paid the extra 10 for 3-7 shipping. My arrived quick... I had a $60 first then a $500...
Review by MrsPattarakon Muraca1 year ago
This is the worst company I’ve every dealt with. They’re using other people pictures and sending something else. The quality of material is very poor. Nothing like what the picture shows. These people will give you the run around if you try to return your items. Not sure how they’re in business.
Review by Gladie Guyer1 year ago
The one piece I ordered was made so poorly that their is a air pocket in the crotch area as if a chick with a XICK should be wearing it.
Review by Jiki1 year ago
i am giving 1 star so this can open up for me to write. i should hv read reviews of customers before i patronised these fraudsters . i mailed to cancel my order a few minutes after placing it but i was told it had been shipped immediately and there was nothing they could do. so they mailed a different looking order entirely and looking like a total mess and not my size. i mailed that i needed to return , there has not been any reply till now. please do not patronize them. But i want to tell you that i still hv your mess wt me and will mail to you. You must return my money.
Review by Uzor Krauth1 year ago
These people are liars, scammers, thieves, and the list goes on and on to include blind as well!! The clothes could fit a child, a small child at that. The clothes ARE NOT the material represented in the pictures( mostly rayon) and the sizing is off. WAY off. These are Chinese sizes BEWARE of purchasing from this company, as VICKI, the automated customer service computer rep will advise you to SELL the clothes YOU just purchased to your family members. Or keep them, and she'll give you a discount. Or she'll tell you shipping is 100 dollars as a deterrent, anything to avoid a refund. They even tell you they will give you a refund IF you agree to lie and give them a good review. But whatever you do PLEASE don't return them to the return address on the package in China!! Well I did just that! And then contacted PayPal. Buyer beware. If its too good to be true, its from China😊