From getting on-boarded with Theo, to approval and funding issues shared with my Fabulous Dealer Succuess Manager Mehila, Roadrunner has made my F&I life easier. The portal is simple to navigate, although data entry is somewhat aggravating if you're in a hurry due to the fact that entries sometimes auto-place to the next block, and other times it doesn't. But that's the worst thing about Roadrunner. The deal structure page has eliminated my need for a calculator; it tells you in real time what your backend budget is as you change things around. You don't have to do a thing but plan your attack! Funding is dang-near immediate. Contracting is modern age. Absolutely great customer service. Quick. And clearly there's a culture to get your problem fixed now. Lovem. And my Sheffield rep wants to know why my business with them has plummeted.
Review by Fefe2 months ago
I had a few problems with the website, and gave them a bad review. They went out of their way to help me and even waved the fee for paying over the phone, but they do charge a fee for payments over the phone. I would give them at least 4 stars but for for this issue.
Review by DeborahHartung2 months ago
Horrible customer service!! Very rude and they even hung up on me for trying to ask a question!
Review by Lawrence3 months ago
They charge for payments over the phone, and they make their website impossible to navigate. Very pathetic. THIS COMPANY IS A RIP OFF
Review by MadWar3 months ago
I’ve been doing motorcycle/powersports financing for over 8 years and Roadrunner is hands down the easiest platform to use. Funding is super fast and the customer service is outstanding.
Review by Djav3 months ago
I am a dealer and was very impressed with the customer service offered for both me and my customer. I was walked through every step to make sure i got all the paper work done correctly. Once all paper work was turned in I got funded almost immediately.
Review by Rangitha Ohlhausen3 months ago
Roadrunner is an excellent lender who is very responsive and very easy to work with. Five Stars!!
Review by Villovigo3 months ago
Much more friendly procedure than the last time I user Roadrunner.
Review by Ju3 months ago
Fantastic user experience! Helpful people, can tell they love their jobs!! Thank you
Review by Geophrey Panchavati3 months ago
It's my personal belief that roadrunner financial and all the other financing institution for recreational vehicles, aren't used to a certain ethnic population and they are not willing to approve certain populations of people. They have have the luxury to only deal with one particular population for so long and now that new cultures are interested in recreational vehicles, they're not willing to finance them. They deny everybody I know for the pettiest stupidest reason and that's how I know that they cater to a certain population of people and it isn't "minority".
Review by Traderswarehouse Gravenstede4 months ago
Great Finance company easy steps and always friendly! Takes a little extra time for stips to be reviewed but other than that no complaints!
Review by Devonbelle4 months ago
Review by Deceased4 months ago
Thank you for financing my atv ..when my own credit union would not ....look forward to having you fiance all my outdoor vehicles thanks again.....MAGA
Review by Cutillas Kaliner4 months ago
I’m sure this is a good company to work with if you are a dealer. As far as being a consumer absolutely terrible. If you make the payment the day after it’s due they are calling you asking for the payment. Like really what if someone was busy. You expect everyone to pay you the day of and use auto pay but getting good customer service is like pulling teeth. I also really hope your not expecting to improve your credit with this company because since January they have had every excuse as to why they aren’t reporting to the credit agencies. I love my can am but it’s not worth dealing with them.
Review by Deivid Duzynski4 months ago
After minor issues, Debbie contacted me and helped resolve the problems. Very friendly and understanding. Thank you mam!! I would recommend you to friends!!
Review by CustomerBlandford4 months ago
great company very easy to work with would recommend to anyone
Review by NumberOne Colonius4 months ago
Joshua Norton has been influential in getting our loans quickly approved!!...He REALLY makes a difference!!..A true asset to Road Runner Financial!
Review by Kiall5 months ago
Communication is key with these kind of deals and Roadrunner is the best. It's great to be able to send a message and not have to pick up the phone! The Octane Platform is great and everything just works! Our customers love the Docusign forms - so easy! A pleasure to do business with!
Review by Virturah Fiscalini5 months ago
Excellent ease of use from beginning an application to finishing the contracts! Never had any issue and I've been doing this for 30 years!
Review by EmilyVictoria Sauerman5 months ago
QUICK RESPONSES AND FUNDING. Every person i speak to on the phone is extremely nice and knowledgeable
Review by PValinho Tilk5 months ago
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and helped customers get the units they desire. From becoming a prime lender for Can Am to expanding the units that RR will finance, it's been great. With the help of Diana, our regional sales rep, she's gone above and beyond and couldn't be happier to have her on our side. She's a great asset to Road Runner. We're looking forward to see what else RR has to offer this year.
Review by Mansion5 months ago
We use Roadrunner Financial everytime a customer wants to finance a product that we sell. The convenience of knowing an answer of approval in minutes is what its all about. The ease of having all the documents sent to our email is very convenient as well. We can essentially have a prime customer in and out in about 15 minutes. With other company's it doesnt work like that.
Review by Quadrant Honzon5 months ago
I am having the same issue as another reviewer. This company was great when they were partners with SST and now they do not report to the credit bureaus. I was building my credit up great before this and now my score has fallen way down. They give me excuses since Nov 2018 and still have not fixed it as of almost April 2019.
I plan on buying a few more bikes soon. I WILL NOT allow Roadrunner to have my business any further. Take note Roadrunner, this is how you lose great customers.
Review by Jawairia5 months ago
Really like using Roadrunner Financial! Easy to use and very friendly staff!!