I ordered adrenaline 20 to wear for work. I bought them before covid19 so I did not get a chance to wear them till June 1st. I soon found out that I could not wear these shoes without causing pain to my achellies. I hav3 worn brooks for years with no problem. I did not know that brooks had changed the design. I contacted roadrunner sports and told I could not get a refund. I will never buy from them or brooks again. Very poor customer service.
Review by Realtopia Angres5 months ago
I purchased a fanny pack from Road Runner Sports in 2018 and was then prompted to join them as a VIP Family Member. I signed up thinking I would receive emails notifications on product discounts but what I failed to realize in the past two years is that there is an annual $39.99 auto-renewal fee charged to my credit card to be a member! Hey Road Runner... ever hear of FULL DISCLOSURE? I only realized I was being charged on an annual basis because I just reviewed recent credit card purchases and noticed the recently posted $39.99 charge for this year. So my $30.00 fanny pack purchase ended up costing me in excess of $100.00! and good luck getting reimbursed, right?... WHAT.A.JOKE!!!
Review by Floortex7 months ago
Worst company I've dealt with in a while. I ordered shoes with plenty of time for my daughters bday. They said available and ready to ship with an ETa. I checked the day prior to this ETA to find order is still processing. When I called, they said oh those are in back order but will ship and arrive on time still. The new shipping date came and chine and turns out, they just cancelled my order. I told them they still show available and ready to ship after them telling me they're back ordered. A couple day's later they still showed they had them so I ordered them again with rush shipping. They said they'd arrive on time. This time they just cancelled my order without explanation and never reviewed. Terrible company that is knowingly falsely advertising available product and ship time. I informed them that it still shows online as available and that if it continues to show this I will reorder and contact bbb. They constantly sent the same generic email, EVERY SINGLE TIME & never answered any questions or prove feedback. I called multiple times and told the same thing, they'll call the warehouse and get back to me-then they'd never get back to me and the emails always said someone already helped me. I took photos of them saying they're out of stock and then the product showing ready and available to ship. I also have photos of emails telling them to change it and it showing avail a few days later-when i reordered! I learned quickly to stick with reputable companies!
Review by HHammiel9 months ago
I had my money ($400) froze for 6 days and still is.... I confirmed inventory in stock prior to ordering over the phone, I also received a email confirmation saying item is in stock and ready to ship after I paid. To add insult to injury I've had to call daily for 6 days with no help due to systems down. Never received notice the items where ever shipped. I even paid extra for their VIP that ensures item is shipped out 2hrs after purchased. Roadrunner has completely failed in completing a simply transition in a timely manner. In the end there is no accountability on their behalf. No resolution or assistance to make this right. Still haven't released my money on my Navy Federal credit card. Have to wait for it to fall off and it's been 6 days! Roadrunner rep says item sold out today..... 6 days later!! I even paid for the VIP membership ensured items ship out within two hours.....I want what I paid for nothing more, nothing less....
Review by BBoulder Kotorlis10 months ago
Overcharged me on initial order and VIP membership was added after checkout. Had to call to get that fixed. Website promises everything ships within 2 hours. Called back 2 days later to get tracking number and found out that shoes hadn't even shipped yet. Sylvester, a customer service manager proceeds to tell me that every issue has been my fault. They didn't overcharge me, I had the VIP membership in my cart. The promise of 2 hour shipping only applies to VIP members even though the shipping policy doesn't say that. Got tired of their crap and ordered from an honest company. Emailed complaint to company and they didn't even have the courtesy to respond.
Review by Lesila1 year ago
Will never order again from them. Placed an order July 21 and was emailed tracking number. Monday, 8/5/19 called customer service as we still hadn't received our order. They were to look into it and call me in couple of days. They did not call me back. I called them again today, 8/8/19 and they researched again and promised to call me back by 12:00 noon. They didn't call me until 2:35 to let me know they don't what happened to the shoes, but there are no more in my husbands size and they refunded me my money. Really. We've waited 2 1/2 weeks to get these shoes in. I would never have ordered from them had I known this was going to happen. Horrible customer service. Will never order from them again.
Review by Parksuites Barcai1 year ago
BEWARE if you order from them 6 months later they will charge your card $39.99 for a billing agreement that you never agreed to. TOTAL SCAM
Review by Littlemisspikachukitty Spindt1 year ago
I have been a customer for several years, everything was perfectly well, prices, delivery but the last two orders they send the wrong model, one of them was an older model of the tennis shoe that I bought. Had to leave the country for work, did not solved anything. This last one they sent the wrong color and they could not exchange it because they dis not had my size anymore!
They offered a 10% discount, but could not solve any of both issues, not good at solving issues and beware when you ordered online because you might get the wrong order
Review by Susmit1 year ago
I placed an order for more than $300 from Road Runner Sports in large part because they emphasized their customer service. After getting an email two weeks ago that the order has shipped, it has still not arrived. I paid extra for a VIP membership because it would include a 25% coupon. I read the terms carefully and my item was not excluded from this promotion. However, after placing the order, the 25% was not applied.
It was extremely difficult to get a response from them when I reported the problems I was having. It took almost a week to get a generic email. Eventually I was told the only way I can get a refund is if I refuse the order when it arrives. This means I would need to stay home to wait for the package, and assume it will get back to them and processed in a reasonable amount of time. However, there is no evidence this package even exists or was ever sent out! I'm now going to have to enter a dispute claim with my credit card company to resolve this. Please avoid this company even if you think you will get a discount, its not worth it !
Review by Nofl1 year ago
RRS claims to have great customer service and easy return policy, buyer beware! I returned 3 pairs of shoes using their easy return shipping label. They claimed their warehouse never received the items and therefore can't give me a refund. It's $500 and they don't care! I will never shop with them again!
Review by Guerguin1 year ago
Horrible service, and absolutley ZERO ownership of their foul-ups. I ordered shoes, 2 day later they had not shipped. I call, they say they never got order form Paypal.......Paypal says they got the order. Judging by hundreds of previous orders with reputable businesses, I must side with Paypal on this one. Absolutely NO attempt to try to make things right, but great lip service. Only reason for 1 star is that I can't give 0 stars.
Review by Mrs Walsh2 years ago
I have been a Road Runner Sports customer since the early 2000s. For many of those years I was very happy with the service. I made purchases, tried my shoes out, kept what worked, returned what didn't. I constantly mad purchases so I did not bother with "exchanges" since this took much too long to accomplish as compared to simply returning shoes/clothes and making other purchases. I have spent thousands of dollars.
When I made a return in the past, the credit went on to the credit card I used to make my purchase.
Unbeknownst to me, sometime in the last year or possibly two, the return credits started being put into an "online credit bank" which was NOT visible on my account online, and which did not go on to my credit card, and about which i did NOT receive an email. So when I made purchases online, as I do, I was not given the choice to use these return credits I knew nothing about (and which I assumed had gone on to my credit cards). Apparently, the only way I could use the return credits would be to make my purchases via the phone, AND for the person helping me on the other end to let me know I had credits to use. I make my purchases online 99% of the time. I now have over $500 in credits in what I am told is a "merchandise e gift card."
I recently received two emails informing me of these e merchandise credits I have, and about chic I had no idea. I called to ask which returns went into these credits and to complain about the returns not going on the original card as they had been in the past.
No apology was made for these credits being locked in cyberspace. No reason given for why even my unused items were put into these cyberspace credits.
When I looked online for the breakdown of my returns, the website no longer shows you which parts of your order were returned. When I asked for a breakdown of the returns to be emailed to me, I was originally told "NO. My supervisor says I am not allowed to do this." Even though the representative helping me could see which things had been returned for a credit, her supervisor told her she was not to give me the breakdown.
I had to speak to the supervisor Sylvester Jackson (who had a very rude attitude and kept speaking over me) myself to get the breakdown emailed to me. Since then Sylvester called me and left me a message stating the returns were purged from the system and could not be given to me. So sorry and was there anything else at all he could do, don;t hesitate to ask.
So I called customer service again. I asked for a run down of all my returns and got a list which I wrote down myself going back to 2014. So much for the purge. Sylvester the supervisor is either lazy and a liar or simply just a liar.
I will use my credits and b]never shop at Road runner again.
Review by Gamonator6 years ago
I've never had any problems with Road Runner Sports! I've ordered a couple of different Nikes for running from this website, which were discounted while the same shoes at the Nike Store were not yet on sale. They arrived within a week, and the transaction was pretty smooth!
Review by JBarlow Labrumcustomer7 years ago
They are sooo bad! I made a order on Feb 16. They told me it was shipped on Feb17, but it was not! I emailed them and asked about it. They told me it was not shipped and asked me if I wanted a refund or wanted them to process a new order. I required a refund. Then they started to blame on FEDEX and refused to process a refund. They just shipped a new order on Feb 27 without asking for my approval!!!I am sooooo disappoined that they offered a refund first and then refused to process it. Never get anything from them! They are so unreliable!!!
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