Actually 0 stars. This comany's quality, customer service and workmanship are awful. Our bathroom renovation was abyssmal. It still isn't finished after 6 months.The owner has no regard for the product or service his company delivers. I can't believe they are alowed to operate with such substandard work. Maybe if more of us report them to the NYS Attorney General they'll do something. Please save yourself the hassle, do not use them.
Review by Beermuender6 months ago
Review by Pacey1 year ago
The two installers that installed my ceramic tile floor in my kitchen did a great job! They hardly took time off for breaks or lunch. They were very intent on doing a good job. If you want the job done right, call Rochester Linoleum and tile Co. You won't go wrong! You will love the finished product! Carole Roberts
Review by BobbyWolfey1 year ago
This is the worst carpet and customer service I have ever received. The Carpet install was delayed and I received two different reason why. First reason that carpet was delivered with the backing coming off. Second was delivery issue.
The Carpet is cheap looking and you can easily see through it to the backing in spots. The so called padding is like walking on a wood floor when I specifically asked the sales man for a good padding.
I don't believe the carpet was sent back for the backing issue Rochester Carpet and Linoleum just installed what they had in my home.
Will never purchase another product from this business.
Review by LewHartmann1 year ago
To be fair, the sales experience was great. Mike (Victor) was friendly and knowledgeable. It went downhill from there. We waited for a Saturday install. The installers were to arrive between 8 and 10am. At 6am we got up to remove the old carpet, leaving the tack strips (including nails, obviously) outside each bedroom. At 8ish, we were told all crews called in sick. When I said we had children and exposed nails, we were told they would try to get a crew in. That never happened. When we asked to speak to a manager, "Richard" sympathized, and told us the next day, Sunday, was a possibility. I said if not, compensation should be granted. We stayed home all day Sunday and heard from no one. Long story short, I had to call Monday to schedule from scratch and had to take a day off midweek. NO COMPENSATION!!! Thanks a bunch, Richard and Tom Polizzi. GRRRR. Very unprofessional. Buyer beware. Tom, if you'd like to make right by this, the Victor store has my number!! ~Jean Palzer
Review by Dubya1 year ago
We have a great experience with our kitchen reno - from Anne's excellent design through all the floor, counter top and cabinet work. Couldn't be happier.
Review by Blondie1 year ago
Amazing experience from start to finish! As I walked into the Victor store I was overwhelmed, however, Mark Maddalena was able to pinpoint my needs and match me to a floor that was not only beautiful but durable to handle my dog. The kitchen was measured the next day and my install happened the following week. I had a brand new floor within a week! No more creaking, no more dull out-dated hard to clean floor, no more soft spots and most of all it was affordable and painless. Mark called me after the measuring, before the install, during the install and followed up to make sure that I was satisfied. I actually had a spot where the floor was raising up a bit. He had the installers out the next day! No more issues. Thank you Mark Maddalena and RLC for making my floor experience flawless!!!
Review by Diationance Drigo1 year ago
My wife and I needed new floors in our living room, dining room and kitchen as a result of a house fire. Everyone at Rochester Linoleum we dealt with were so helpful and friendly throughout the entire process. Our installers were on time, very friendly and did a top notch job. My wife could not be happier with the result, and so am I. After going through such a traumatic experience like a house fire it was really nice to have everything go so smoothly and have such great people to do the work. We would highly recommend anyone to do business with them, and in fact we have already told several people who did the work because the floors are one of the first things people ask about when they come in our house now.
Review by Styfan Wehner2 years ago
We worked with Rochester Linoleum & Carpet One on the renovation of or new Gym in Rochester. We did a custom floor design that looks awesome!! the professionalism of the installation department was outstanding and flawless. Our customers love it!!!
We highly recommend them :)
Worked with a sales person Larry from the Canandaigua NY store. Couldn't ask for anyone better. He answered all the question I had and helped out with many quotes for different carpet. I was happy with the install of the padding and carpet, but the installer never cleaned up after himself. I had cuts of carpet all thought the living room and on the carpet he just installed. It took me 30 minutes to clean up after him.
Review by Heela Pevna2 years ago
A nightmare Installation process, installers not showing up on day promised, rescheduled 4 times.
No explanation from management, see 90+ negative reviews on BBB.com
Review by Onoura2 years ago
As part of a hardwood floor purchase, Rochester Linoleum & Carpet agreed to repair some problems with our existing hardwood floor which had been installed by some other vendor. The existing problems turned out to be more extensive than originally thought. Nonetheless Rochester Linoleum & Carpet honored their commitment and completed the repair at no additional cost to me. I am delighted and would definitely do business with them in the future.
Review by AlekPoo2 years ago
Sales people were extremely helpful, they truly understand the products they are selling. I had questions about the installation and whether the product I chose would work with the sub-floor I have and they were able to point me in the right direction. Turns out I could use the product I chose and I am IN LOVE with my new flooring!
Review by Lorcan Upalekar2 years ago
Recently had new vinyl flooring in kitchen and entranceway. Joe and Roger were so professional and just plain nice. Impressed with their abilities and the way they cleaned up afterwards. I asked if I could wipe down the wall before they returned the stove and refrigerator and Joe said "No, I will do that!" Very pleased with the product and the work done. PS - Roger knew most of the lyrics of the oldies radio station I had playing. Highly recommend Rochester Linoleum!
Rochester Flooring Kitchen & Bath is rated 4.0 based on
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