Riviera Coco Reviews

The swimming suits I received has been missing the hygienic liner sticker. The overall quality was very poor. When i requested to refund the merchandises, then they will let you know the shipping cost is NOT refundable. The return address is in Mexico, so the shipping cost from the US to Mexico is expensive which could be more than the price of the swimming suites. Also, the refund can only be store credit which does not make sense. Since the quality was so bad, why the customers still want to order anything from this store again?!

WORST COMPANY EVER. This company sells garbage, the measurements displayed in the website don’t match their swimsuit, and the quality is terrible. Then they say it’s “easy returns” and it is the opposite of easy. Then also they do not refund the money even when you prove them that the sizing does not match. They just want to give you credit store. I disputed the credit through my bank and was able to get my money back, but they did not return the shipping cost. This are just a Chinese company that is doing scams to people.

I have made an order on 18 Aug 2019, but they didn't arrange the shipment about a week as their reason of the situation in HK. They hold the shipment without informing me until I sent an email to check the tracking number.
They have arranged the shipment by EMS on 27 Aug 2019 and the package is shipping from China. It is so weird I'm from HK to ordering something in US website and the goods is from China. Why I'm not buy in Taobao directly?! If I'm buy something in Taobao, I have been received the package less than a week.
Today is 9 Sep 2019, I still haven't receive any package and after check with EMS that the package has been returned.
I have fully paid and I didn't receive any reply from their side. I don't know I can get my refund or my package back.

I have been waiting for my package for 2 months and nobody has even given me an answer of where it is. THE WORST!!! The literally stole my money!!!

I've ordered twice with this company, the first time was OK, I was mildly satisfied with my product. That being said, the second purchase was extremely disappointing and the only reason I even selected 1 star was because you have to.
Let me point out first, that it makes it extremely difficult that any of the 2 piece swimsuits can only be selected as ONE size for both top and bottom. The sizing guides are not accurate - I'm an avid online shopper, I know my measurements and I read sizing guides like my life depends on it. When I brought this up I was informed that their sizing guides are specific to different body types as not everyone is the same size - um DUH! So explain to me how selecting a different size for your top and bottom, because typically women are not the same size on top/bottom, is NOT an option? Not only was the bikini I ordered extremely too small for my blessed more than a "M" bottom, but the "M" top was so stretched out that the band across my back hung down and the under side of the front gaped so much underneath my breasts, if there was ever a strong wind, I'd be a strong candidate for the next episode of TMZ. I also ordered a one piece suit and the coloring was so far fetched from what the suit online looked like. Further, they do not send you a return shipping address label, so if you are unsatisfied with your purchase, not only do you have to be APPROVED for a refund by their company and submit a great deal of information regarding YOUR body and measurements, but YOU the consumer has to pay for the shipping to France which costs more than the bathing suits AND they do not refund $8.50/swimsuit that is returned, so you're still paying MORE just to get a "refund". In the correspondence with the company, it was always a different associate responding and when I pointed out all of the above facts, the last email I received was informing me that management would be notified of my "suggestions". Email correspondence and trying to get this issue resolved has been going on for over a week now. Save your money and time.

I ordered multiple items over 2 weeks ago, first of all items came seperate and got lost they said they will re ship. THEN Items don't fit & Ive been attempting to return items for over 10 days. Items shipped came from another country, label written in Chinese. Return form says don't return to shipping label wait for customer service to provide you address.

Ive been on hold over 32 MINUTES.. automated system keeps increasing my wait time. ABSOLUTELY worst ONLINE company ever! Customer service and availability is the worst! They take your money & thats it cannot get a hold of ANYONE!

If you order it it's yours! The return costs back to FRANCE with the restocking fee of $8.50 for each item, makes this completely unaffordable. the bathing suits are cheap and small asian sizes but priced like their from an American manufacture. Horrible scam

After going back and forth with this Company for over a month for a refund for their defective product, I received the following e-mail from them today:

**Get your order for FREE.
I'm refunding. You just pay shipping.

How? 1. Complete checkout now
2. Send us 60s videos at ******************
3. We will refund your products**

So, in order to get a refund from this Company when you receive a defective product, you need to go back and forth with them for a month. AND, you need to leave them a positive video review online. Sounds like extortion to them ... I would neither recommend them to others nor use them again.

I usually don’t rate products this bad but please take my advice and don’t buy from them. The quality is awful and the shipment came missing an item. When I asked to refund their response was that I had to pay for international shipping plus handling and restocking fees which would turn out to more than the cost of the items. I haven’t experienced such a horrible business in a long time and hoped this review will save others so they don’t make the same mistake.

Scammers!!! The website products looks beautiful, but the real products looks way different. They enhance colors to look good on the website when the actual product looks nothing like it. Then when you try to return, they send lengthy emails about return policy always referring web links. They try not to refund but, give you a credit or an exchange. Why would you want a misrepresentated product exchanged nor credit to such a website?
After battling they offered a refund where they have a “re-stocking fee” of $8.50 per item which I accepted. But unfortunately they took more money besides the restocking fee and refunded a very few dollars back. Instead of $70 they refunded $49 meanwhile I paid $25 shipping the cheap quality swimwear.
Please don’t get fooled by this scamming website!
Very unprofessional business practice!!

Ordered two bathing suits and they were both horrible quality. Customer service has been horrible, and has made the return process nearly impossible.

Horrible quality and horrible customer service! Received two damaged items and it has taken three months to try to get it returned. I’m stuck with $61 in damaged bathing suits, a $26 shipping bill and a head ache from dealing with them.

Bad quality. Very cheaply made. Nothing like pictures. Material they use is the cheapest material you can find. Even though the company says headquarter is in France and located two locations in the US, products directly came from china.
I never ever recommend anyone to buy stuff from them.
I was not happy at all when I got bathing suits from them.

I purchased a white monokini from this Company, which I tried on as soon as I received it. It fit great. But a few weeks later, I went into the pool with it, and the glue that they used to attach the eyelets to the fabric must have been red and cheap, because it bled all around the eyelets. The stains would not come out, so I requested a refund.
They refused to refund me what I had paid for the bathing suit, and simply offered a 50% credit towards another likely defective suit.
I gave them a chance to make things right, but they did not respond.
I posted an honest review on this Company's website about this bathing suit to warn others. This review is mysteriously not on their website, where they are only give 4-5 stars.
Be VERY careful about ordering anything from them, as they did NOT stand behind their product, which turned out to be defective.

Don’t order from here! They will ship your order with missing items and won’t respond weeks to even months about it. Problem after problem with this company. Tried standard email support, google form support request, and Facebook message. No one helped. May be a scammer company. Avoid.

Just saw note that they are trying to say this is not a legitimate order. I am so passionate about what a fraud this company is that I am responding My order #COCO17580. Doubt they will follow up below, But it is indeed a real review from a real customer who ordered and got scammed. If you are a prospective customer who does not believe this review- BEWARE they are not honest at this company. If they were they would have worked this out with me. I never review companies but this was such a horrible situation I was forced to. This company should not be in business and if you look below they are saying the same reaction to every other person who has had the same problem as me. Seriously this company is THE WORST. Dear Riviera Coco--- rectify your order errors and stop making excuses!!!!

I am currently fighting them with my bank to reverse the purchase bc it got so bad with how they treat customers. STAY AWAY.

I purchased 6 bikinis for an upcoming Vacation, with plenty of time for delivery. They shipped 4 of 6 bikinis and provided me with a Tracking number... a few days later they sent the other 2 and provided a separate Tracking number for that shippment. Great, my bikinis were on the way! A few weeks later I received the 2 bikinis that were shipped after the first 4 were sent. When i looked up the tracking number on that order, there was no status. A week later it said it was still in China awaiting processing. I contacted Customer Service and didnt hear back until 4 days after. I was told that they show my order was complete and delivered, then they referenced the tracking number that contained the 2 bikinis. They told me to contact USPS.
I continued to explain that I had in fact received the 2 bikinis with the tracking number they referenced, HOWEVER the 4 bikinis with the other tracking number had not yet arrived in spite of it being delivered BEFORE the other package.

The representative didnt get back to me for another 4 days after that. Insisting that the "tracking number" shows it was delivered and I should contact USPS.

So far, I've only received 2 of 6 bikinis, one that I want to return but come to realize that shipping is far more expensive to return than the actual cost of the bikini... plus they charge $8.50 restocking per bikini. So if i chose to return for a refund, It would end up costing me more than it would if i simply keep it.

I dont know what to do about the other 4. No one seems to care or research a little further into where the package is, and refunds are impossible!!

DO NOT SHOP HERE!

Awful. Poorly made pieces that prove impossible to return amidst the most confusing set of ‘ instructions ‘ and restrictions. STILL waiting on my $ to be returned but doubt I will ever see the money again despite attempting to get clear answer as to where my ‘ return ‘ is in process. Tried every mode of contact- Facebook, their site, etc - to no effect. Total circuitous scam. Purchased right around Easter. Think paid with PayPal if need verification

Do NOT order form this website. I bought 2 bathing suits and they unfortunately did not fit, so I returned both, unworn. They refunded only a portion of 1 bathing suit and have been ignoring my emails asking for a customer service number. Kate keeps sending promo emails and ignoring my emails for the rest of my return! It's totally unfair, and I would not recommend this site to anyone. I originally thought I would get my full return back then place a re-order for a different size, but no. Honestly worst customer service I have every received. No phone number = it's a scam.

If there was an option to give this company zero stars, I would have. I ordered a bathing suit and it was too small. I looked over their return options prior to ordering and it did in fact state that a refund onto the credit card it was purchased with was acceptable but when I emailed them to ask for a refund they responded by stating that I had to wait for a representative to contact me with info for the return. Three weeks later and about three more emails stating the same thing, I never heard from their representative. I sent a final email expressing my disapproval of their service and they never responded, never heard back from them again. Zero customer service, they are clearly a scam, DO NOT order anything from them.

If there was an option to give this company zero stars, I would have. I ordered a bathing suit and it was too small. I looked over their return options prior to ordering and it did in fact state that a refund onto the credit card it was purchased with was acceptable but when I emailed them to ask for a refund they responded by stating that I had to wait for a representative to contact me with info for the return. Three weeks later and about three more emails stating the same thing, I never heard from their representative. I sent a final email expressing my disapproval of their service and they never responded, never heard back from them again. Zero customer service, they are clearly a scam, DO NOT order anything from them.

I had the absolute WORST experience with Riviera Coco. Their bathing suits fit horribly and I had used the exact measurements to determine my sizing. It took several months to get them to make a return with them only responding every few weeks, and not providing any sort of number I could call to return immediately. I finally got the return information and shipped it, which they only have international locations, so return shipping was expensive. After shipping it, it took ANOTHER 4 months for them to refund my purchase. Which they only refunded $12 out of an $80 order, citing "stains" and then charging me for a free Pareo, which they included and I didn't ask for (and was the worst quality, I would never even use). Their product is the worst quality I've ever seen, and their customer service should give them negative stars. All this said, it's been 7 months and I have spent more money to return the items than the return was even worth. Do not waste your time on this company - cute bathing suits are everywhere.

I had the absolute WORST experience with Riviera Coco. Their bathing suits fit horribly and I had used the exact measurements to determine my sizing. It took several months to get them to make a return with them only responding every few weeks, and not providing any sort of number I could call to return immediately. I finally got the return information and shipped it, which they only have international locations, so return shipping was expensive. After shipping it, it took ANOTHER 4 months for them to refund my purchase. Which they only refunded $12 out of an $80 order, citing "stains" and then charging me for a free Pareo, which they included and I didn't ask for (and was the worst quality, I would never even use). Their product is the worst quality I've ever seen, and their customer service should give them negative stars. All this said, it's been 7 months and I have spent more money to return the items than the return was even worth. Do not waste your time on this company - cute bathing suits are everywhere.

They are horrendous - And I really wanted to like this company

The shipping took longer way too long. Only bathing suit come - 3 ordered. Then their support is non-existing and rude.

This is pretty much scam company.

I ordered 2 suits the end of February and they didn’t arrive until middle of March. One suit you could see through the material and the other on showed most of my rear end. I immediately responded to return them and don’t hear back for over 2 weeks and they are telling me I can’t return or get my money back. Worst service and I would not recommend buying from this company