I placed 2 orders with riverboat gaming.
Firstly, a chest of chips. Excellent quality. Well packaged. Zero damage. Perfect for Friday night poker.
Secondly, I ordered the round foldable poker table.
Again, great quality and very well packaged.
Unfortunately the polyesterine softening seemed to have stuck to the leather upholstery of the side board. Some what of an unexpected circumstance of chance i would guess.
Anyway, after dealing with Richard I can only say what a gentleman. Instant communication.
He asked if I was happy to try and clean the stain up that was left from the residue of the polyesterine. This did not quite go according to plan.
Richard instantly offered what I would call a very reasonable discount or alternatively arrange an exchange immediately.
I accepted the offer of the refund and thus was now very happy with the 2 purchases.
24 hours later I received another email from Richard stating the refund had been processed but he had actually increased the value of the refund as "he Felt it just wasn't enough".
An absolutely wonderful gesture. I'd just like to say thank you for your 2 brilliant products and thank you personally for your valued customer service.
Review by Narima2 months ago
Went for the Monte Carlo poker set which was great. Unfortunately the case was damaged, however I got in touch with the company who dealt with it promptly.
Review by Bafford3 months ago
Really quick to ship, just a shame couriers stand the boxes of chips on the end and the weight bent the case
Review by Stauropolis3 months ago
Fast shipping, great service!
Review by Melween Voropaev3 months ago
Absolutely fantastic service, would 100% recommend to anybody. A+ quality poker table will be used every weekend for years to come!
Review by DeepDevilGAMING Pasqauale3 months ago
Review by JohnWB Strypes4 months ago
Good quality chips, fast delivery
Review by Kanut4 months ago
Very nice. Just like I pictured
Review by Yari4 months ago
Excellent service and quick to deliver.
This was a gift for my husband and he was really impressed and pleased with its quality, an excellent poker set.
Thank you Riverboat.
Review by Kukkeang4 months ago
Excellent support, staff responded immediately by email. Love the poker set.
Review by Pannerselvam4 months ago
Arrived on time and was exactly the quality I was expecting.
Review by Codoro4 months ago
Original order arrived very quickly but one table was damaged and had to be returned and replaced this was a slow process and I am sure that if Riverboat could have been contacted via phone it would have sped things up.
Emails are fine as long as someone is sat on the other end all the time.
However, we are really pleased with the tables and would recommend them.
If it had not been for trying to organise the return and replacement I would give 5 stars
Review by Afos4 months ago
very decent gear
Review by SyrinxSounds5 months ago
Arrived fast and on time (surprising for an international delivery), in excellent condition and packaging. The tables themselves were a HUGE hit with the group I play with. Nothing but good things to say about RiverboatGaming.co.uk!
Review by Climbingrichard5 months ago
I’d buy from them again, and recommend to others. The product was excellent quality, but it did arrive a bit damaged, which can happen! It can happen from any company with any product, the reason they get five stars is because they were quick to respond to my emails and they sorted it, so the end result was a 100% happy customer.
Review by Shishir Hünecke5 months ago
I purchased a poker table and a set of chips. I was pleasantly surprised at the quality of the items, especially as the overall cost was comparatively low. The quality of service could not be faulted and I will definitely purchase items from Riverboat again.
Review by Elisse Huenink5 months ago
Came very promptly. Use a good delivery company so knew exactly when it was arriving. Great quality. Only thing I would say is that I was expecting the surface to be felt but still good
Review by Lykhen Stockford5 months ago
Don’t use this company. They advertise free next day delivery but you won’t get it next day. Absolutely appalling service!! Avoid at all cost!!!
Review by McPoland5 months ago
Fast shipment. While there was an issue with the article, they handled it just perfekt.
Review by DATurner5 months ago
Once again great service ordered 2 tables when they arrived on of the straps on the bags had frayed and broke when I picked it up.
Contacted customer service I got a response straight away from Richard who told me a replacement bag would be with me next week. Thanks would recommend both the poker table tops and great customer service
Review by Nvar5 months ago
5 stars best service ever
Review by Pvill5 months ago
Quality service. Delivered exactly as was said. Product very good too.
Can't find any faults sorry!!