The hotels did not seem to be up to usual Ritz standards. Some of them needed refurbishing. At one hotel, the robe was neatly folded in a drawer with horrible stains - Miyako Hotels and Resorts. I will try to attach the photo.
Also, some of the tour participants complained that the bathrooms were not cleaned daily.
I personally was offended by the Samuri show which seem to make a joke of the Japanese tradition. I think this should be eliminated from tour.
On the other hand, the food at the restaurants was very good. This was my third Ritz tour and I was somewhat disappointed.
Review by Leighana Rullestad1 month ago
Ritz tours has China down. If you are thinking of traveling to the Far East, Ritz tours is the one. The hotels are all 4 and 5 stars, the buses are new and clean, the guide ( Ocean) was tremendous. With that being said there are a few caveats. 1 all the rooms have twin beds. So if you want to sleep with your loved one. You will have to negotiate up front for bigger beds. 2 the “cruise” ship we were on (Victoria Jenna) was old and cramped. Once again you need to upgrade to a bigger room. The food on the ship was average at best. 3 China frowns on drinking so getting your favorite libation will be a struggle. Lastly, China doesn’t like the internet. There is no Goggle and WiFi is only good at the big hotels.
Review by Mireda1 month ago
Hotel in Tokyo was the only one meeting Ritz Tours standards, but not hotels in Kyoto and Osaka situated next to railroad stations, overcrowded and below *** rating.
The only purpose of the tour guide was to be on schedule with transportation - he rushed through the shrines and temples without giving a chance to read the posted information and observe ancient treasures - to be at the train station hour before departure.
He was continiously distributing handouts describing routes and places we were supposed to visit, but did not provide any narrative during the site visits as he was running ahead with the Ritz Tours flag.
Various multi-course lunches and dinners included were very interesting, but not educational as our tour guide failed again to give an introduction to the different food that was offered and the way it supposed to be consumed.
Review by ChemTeacher1 month ago
Zarina was very helpful . She help us all the way with all my questions. The tour guides were all very knowledgeable and very nice. But the best one was Lily who tour us to Xiamen. Very thoughtful and polite and friendly. Me and my husband overall enjoyed the tour. We will be back again to join other tour. Thank you.
Review by Sziszko1 month ago
When I traveled to China with Ritz Tours everything was perfect, and I recommended it to all my friend when travelling to Japan. Unfortunately it was a big DISAPPOINTMENT.
1. Some cities we visited didn't have local guides. Out tour director hero helped us with all our needs on the trip, but didn't show professional knowledge of history, culture etc.He also didn't have a microphone when we visited temples, so we were not able to hear a word he said.
2. Porter service was not provided in this "luxury" tour. On the last day of our trip we walked with our luggage on the streets to the shuttle bus. And it was raining!
3. In every trip, even in Canada and Alaska, the bus driver brings a bottle of cold water per person per day on the bus. The weather was around 84 degrees and very humid in Japan, so a bottle of water was a necessity.
4. The Tokyo hotel was fine, but the Kyoto and Osaka hotels do not deserve even 4 stars. These over expensive hotels did not give us the impression that we were on a "luxury" tour.
I hope that Ritz Tours will improve on all the above to make their trip to Japan unforgettable.
Review by Avviod1 month ago
The tour was excellent .
The only issue I had was the person who was supposed to pick me up at the airport did not show up. I had to pay for a taxi and pay 243 kuna.
This was the pick up on arrival to Croatia.
Otherwise I would have rated all 5 stars.
Review by Eftychios Bobrov1 month ago
Jenny and all the tour guides were excellent. I am recommending the China trip and Rittz to all my friends
Review by Nerinder Jadala2 months ago
Below please find Ritz Tours response to my review. I found it's very formal, not productive. No paying attention to my/our reasons. We were talking about programming the tour, the itinerary, made some valued suggestions to improve it for future tours. The answer was offensive, not cooperative at all. Very frustrating for me personally and all my friends.
The Ritz Tours always answering very meaningless.
And yes, the Samurai show was interactive but the quality was very low. Enjoyable hardly to the toddlers and young kids. Let be realistic.
And the only reason for my reviews - to make future Ritz tours to Japan much better.
"We do apologize if the itinerary fell short of your expectations. We would like to point out that prior to making your reservation all guests have the opportunity to review the itineraries of all our tours available. In regards to the tour package you chose it did not include the visits you mentioned. Unfortunately we did not know prior to your departure that you would like to have visited these locations. If we had known we would have been happy to amend your itinerary, perhaps by adding extra time in Tokyo to visit the sites of your choosing.
We also apologize if the samurai show at Osaka's Samurai Cafe was disappointing. Most of our customers are pleasantly surprised by the quality of the included excursions. With this show's lighthearted interactive approach we understand that this may not be to everyone's liking. Our goal is to pick the best excursions possible during your trip to provide a fulfilling experience."
Review by TheSweetTeemo McCraley2 months ago
We had an excellent experience with Ritz tours to China. Tourist interest in China appeared to be down. Despite picking a popular time (Sept.) to travel in China there were only four guests for the entire 16 day package. Despite this, Ritz never considered canceling and provided an individual guide for the four of us for the entire tour. The guides were knowledgeable, friendly and fluent in English. Our small group size allowed easier and more efficient travel. There was no waiting for tickets or transportation. The guides took care of everything including helping us to check in at each airport. The hotel accommodations were very good and in two instances absolutely luxurious. Food was very good and in the case of the hotel buffets very bountiful and full of variety. During free time the recommendations of our guides helped us to find local shopping venues,public parks, restaurants and even successful navigation of the Beijing metro. Among many highlights, the Li River cruise, terra cotta soldiers, Great wall and Shanghai acrobats were standouts.
Our daughters toured with Ritz 12 years ago and had a similarly fantastic time. It's good to see that they are still doing a fine job.
Review by William Gilbert Hrenkova2 months ago
1. On Beijing I was very dissapointed because the lady didn't tell us to bring the umbrella, and everything was outdoor and was very hot. The others from Xian and Shanghai advertise us to bring umbrella.
2. I didn't like the food at lunch, was very cheap and selected by the tour guide.
3. I didn't like that we spent to much time at the jade and silk markets.
Review by Yoly2 months ago
I traveled with Ritz tour 2x already. 1st in Europe our tour guide is Steven & 2nd in China tour guide is Jenny I’m giving them both Outstanding Job their friendly nice well prepared. I’m planning my 3rd to Ritz tour again . I enjoyed their tour excellent.
Review by Ikhlaque Okulick3 months ago
Kevin & our driver is excellent!
Review by DotDublin3 months ago
The tour was excellent. Our tour guide Natalie Wild was very professional and responsible. She took great care to make sure everyone was safe and had a great time. We hope you will continue to offer english speaking tours. We would like to book with you in the future. Again, the trip was wonderful and left us with great memories. Thank You very much.
Review by Chotaliya Hibbett3 months ago
The trip was wonderful. It was wonderfully managed by the greatest guides ever: Leo in Beijing and Jenny, who was with us the whole time.
These two people deserve a huge recognition for how hard they work, how much they care, and how well they can deal with people and help them.
It was just amazing.
Review by Vev3 months ago
Lillian Li was excellent from the very first time I spoke with her.
She is very good in listening to my needs and making changes when I requested them.
Our tour guide at Singapore Andrew Ong was the Best tour guide we have ever had. He was very knowledgable of Singapore and it's history. Since we enjoyed the movie Crazy Rich Asian, Lillian Li of RitzTours must have arranged this guide especially for us. He took us to a lot of the scene and locations where the movie was taken. Mr. Ong has a awesome personality and spoke English and Cantonese fluently.
In our opinion the Hotel Copthorne Kings Hotel was not 4 stars hotel.
The house cleaning in the rooms were not up to par and were dirty.
The bath rooms arrangement wasn't set up properly, where as the bath tub were too high and dangerous to get in and out. There was a lip from the hall way into the bathroom which was also dangerous which stood out and easily can be trip on. In my opinion I would give this hotel a 2-1/2 stars.
The hotel in Hong Kong, Intercontinental Grand Stanford was excellent, I can say it is a 4 stars hotel. Their daily breakfast were a excellent treat each morning.
We will definitely use Ritz Tours again in our future travels.
Review by Hotshot Partenberry3 months ago
Good food and people. Got us there safe and on time. Great Wall was wonderful and Xian Terracotta sholdiers were great.
Did not like Monika on ship. Not warm or hospitable. No drinks were offered when we first go to the ship: at night, tired, thirsty and offered nothing. Told to wait and she would get to us.
Review by Akhilanda3 months ago
We joined the Gem of Europe in early June 2019. Weather was comfortable with light drizzle but that's much better than the hot sun and 90 degree weather. We did experience heat on later part of trip in Italy. Natalie, tour guide, took good care of us. The only suggestion is she needs to make seat rotation clearer. Fortunately nobody in our group of 40 ppl complained. We been in tours where ppl fight over that. Overall it was a fast pace tour and the days went so fast that we forgot what we saw sometimes. But we still went to everywhere the itinerary promised.
Review by SilentCoders Kremke4 months ago
Our family had an excellent experience with ritz tours! Someone was always available to answer my questions. Our hotels, tour guides, travel accommodations were all excellent! Our Beijing tour guide even went out of his way and overnighted my sweater that I had forgotten in the van to our tour guide in Shanghai without me even asking. I was so grateful to Gary for going above and beyond. I highly recommend ritz tours. The only reason I did not give 5 stars is because 3 of the hotels asked for my credit card as a deposit and ritz failed to inform me of that.
Review by Shaitaan4 months ago
We enjoyed our tour in China. Local tour guide picked us up at each airport when we arrived. They are all friendly, and speak English well. We visited a lot of places. Breakfast buffet included every day. Lunch, dinner. No worry if you might get hungry. We will join Ritz Tours again in the future.
Review by WVLady Philemol4 months ago
My experience was very memorable. The tour guide manager was very pleasant and caring. The hotels were great. The tourist spots chosen were excellent and very safe. Bus driver was very kind and helpful. Overall was wonderful and excellent.
Review by Tiazinha Cesian4 months ago
The actual tour was very good. The guide, Joji, was knowledgeable, warm and patient and had a great sense of humor. The locations we toured were outstanding. The cities we went to; Tokyo, Osaka, Kyoto, Hiroshima and Nara, were wonderful places to see. The hotels were excellent, but some were far from the city center. The restaurants were generally also excellent. We could have used another day in Tokyo, though.
However, all of that was marred by unjustified changes to the itinerary, one of which, a change to the start date, cost us hundreds of dollars in airline change fees and huge inconvenience. We missed out on a highly rated show due to another late change.
All of the tour members thought that there was too much use of public transportation. Navigating crowded and confusing subway stations was difficult with a large group of people, and we felt bad for Joji San. Tour buses should have been used more. In addition, we transferred between cities on the bus, but it was too small to accommodate our luggage. That was a lapse in judgement on Ritz' part.
Ritz is more experienced with China tours. They might do better in Japan with more experience.
Review by Reansng4 months ago
We have a GREAT vacation !!!!!
Great Hotels, Tour Guide in Beijing and Guilin both of them Leo is their name EXCELENT persons
The weather was Hot and Humidity but we can handle
Great, Great Vacation.
Review by ALZlper Derrow4 months ago
The tour was 12 day Eastern Europe. I was disappointed because we had to drag our luggages to/from the bus every morning and evening. Unlike on other tours I have been, someone picked up our luggage and all we had to do was put our luggage outside our hotel room door. After walking all day, it was quite tiring! Regarding the optional tours... the tour guide pushed it too much, it did not sound optional! He announced the names or number of folks (multiple times) that did not sign up on the tours and he made it sound like you have no other option but sit on the bus if you don’t sign up on the tour. Found out you can actually purchase a ticket for some tours at a lot less than what Ritz charged like for example, the 1 hr river tour in Prague. 11 vs 20 Euros/pp. Some days some just don’t feel like doing another tour. I can say maybe 2 good meals the most. I see some of us hurry to get the food like it would run out sometimes. In some of the dinners, to refill water is an extra charge. One time, there was only 1 choice of entree on the menu. It so happened that half of the group don’t eat the pork knuckle and ended up eating only mashed potato for dinner. Someone complained and Ritz ended up offering refund for the meal. I actually did not expect that. There is a recommended gratuity for the tour guide, driver and local tour guides. The tour guide strongly emphasized it and IMO, he did not deserve it but I gave the recommended anyway. I have been to several tours and cruises. The driver on the other hand was very good! You can tell he has 25 yrs of experience like he said and he deserved extra tip. The included excursions are good especially the amazing cave in Slovenia, the wonderful waterfalls/lake in Croatia and the castles in Munich and Czechs republic. A lot of walking on uneven and sometimes wet pavements so make sure you have on comfortable walking shoes. Sometimes it’s like walking 5-7 miles a day when you convert the # of steps registered on a pedometer. I especially enjoyed the company of old and new friends, which made this tour extra special for me even though I have been to 4 of the 6 countries we visited just last year 2018. When the tour was introduced to me, I was told that there was an extra $50 discount paying on a certain date with a certain # of people signed up. That didn’t happen! It was brought up on the emails but it didn’t really matter that much.
Review by Bafford4 months ago
Itinerary is great, Hotels are great, Tour Manager, Ocean is superb! - best tour manager guide ever!!!