We collate all the best reviews from around the Internet so you can view them in one place
Review by Violeta R.3 months ago
We ordered an e-ring initially on which the setting was highly uneven. We returned it and when placing a new order, we kept being given different delivery dates with only finding out by us contacting them. As a way to remediate the situation, we were offered a $5 "sterling silver" pendant. No, I would have wanted what I was promised, not some cheap pendant.
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Review by Jessica L.6 months ago
Superb craftsmanship. Excellent sparkle. Also great communication from Ritani. Can't wait to order more.
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Review by Lee hamer8 months ago
The best of all
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Review by John8 months ago
Very helpful and professional this is just the beginning of the process so far so good
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Review by Matthew Awadalla8 months ago
Best of the best! Ritani will make sure all questions and needs are taken care of. The staff is very professional and friendly, and they’re available whenever for whatever. I’m really glad I got so lucky to go to Ritani first because there’s no need to go anywhere else
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Review by Matt Q9 months ago
My fiancee and I are very happy with Ritani (we both got wedding bands and engagement ring) besides excellent service and sales, craftsmanship and quality of products. Purchased the french-set 3ct diamond, receive compliments all the time.
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Review by Kyong No9 months ago
I really appreciate to Silvia R, Gemologist, Engagement Specialist. Thanks for her kindness and professionalism. 5 stars super excellent.
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Review by Sergio Martin9 months ago
From A to Z. Ritani Always exceeds my expectations. Great work.
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Review by Candice9 months ago
I ordered a ring online and it wasn't as described, looked nothing like the picture. I was disappointed, expected more for the money.
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Review by Harley10 months ago
Compared to other major online diamond retailers, I don't think Ritani is meeting the standard. The lack of 3d video of diamonds makes them more difficult to decide between, especially when not looking at standard round diamonds.
The main selling point of this for me was to be able to have the diamond shipped to a store near me. That sounded awesome until I tried to do it. I never received a confirmation email, and can't figure out the status of it. Wouldn't recommend to others.
It's a bit concerning these issues on an item close to $10k with nearly $1k markup from their cost.
>>> Update
After communicating with Ritani we've resolved the email issue. Their customer service is excellent. Hopefully they fix some of their email issues and continue to improve their site. If they get the 3d videos up, that will bump me up to 5.
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Review by Justin Anderson10 months ago
Cite was pretty easy to order from. iPhone may have made it somewhat difficult to make financing order vs computer, but I figured it out after a few minutes of playing around with accepting disclosures and figuring out e-signaute.
Overall, fairly easy online process and solid online deals with quality service.
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Review by Katrina Claude11 months ago
Love my diamond stud the only mishaps were the backs weren’t screw backs and I almost lost one of them on Day 2. But they did agree to send another back ASAP. So customer service is great as well as quality of the diamonds.
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Review by Renee Del Rossi11 months ago
Excellent help from the person I chatted online with. I didn’t have to wait long for a response after I logged on with questions. Also Ritani is the only online jewelry store still having sale prices after Christmas. James Allen and blue Nile do not. Way to go Ritani!!!
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Review by Ron Cantor11 months ago
Amrita was terrific to work with!!! She is outstanding!!!
Awesome!
Great company with even greater products. Also, the customer service personnel are truly awesome! I would recommend to any and everyone!
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Review by CF11 months ago
Amrita has been great with her knowledge and follow through to ensure we getting the right ring
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Review by Andrew Nazareth11 months ago
Very courteous and knowledgeable, guided us through decision making - Nicole.
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Review by MARINA OLEARY1 year ago
The shopping experience was absolutely seamless. I’m just waiting on my ring to see if they hit a home run.
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Review by Jack1 year ago
Nicole was very polite and went beyond the call of duty to assist by doing extra research into my purchase
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Review by Gerard Otoole1 year ago
No notification or confirmation of order or shipment.
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Review by yerem khachaturyan1 year ago
Excellent customer Service easy site to use well organized and variety of products is amazing
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Review by Ralph Yohe1 year ago
Excellent sales staff. Trusted products.
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Review by Matthew Black1 year ago
Amazing customer service! I was contacted immediately about glitch with my order (my fault) and they helped me get thing straightened out. Awesome value as well, very happy with the whole experience.
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Review by customer1 year ago
The ring is beautiful! I had no idea it was an eternity band - the picture shows it's only semi. Either way, very happy with my purchase! I will say, I know Ritani does not provide direct shipping info due to security, but the tracking communication needs to be MUCH clearer. Especially since you have to sign for it. Mine showed up today when the R Tracking Number shows it's scheduled for delivery next Tuesday (today is Wednesday - so 6 days from now).
