I called the shop asking if they had a certain tire in stock, they said yes, so I drove the hour to the shop and dropped the bike off to have the new tires installed, valve stems replaced (I asked repeatedly as the valve stems were severely cracked), and a new chain and sprockets. I get a call 30 minutes later that they don't have the tires I asked for (ahhh the old get them in the door trick). I drove into the city for this so I agreed to the "compromise tires" they did have on hand. I picked up the bike later that day failing to adequately inspect the work done. A day later I look at the valve stems - they were not replaced. I emailed the shop, Samson replied saying the valve stems were fine. I replied with a close up image of the valve stems and only then did Samson say to bring the bike back and they would replace them (naturally for a small cost). I was moving at this time, so it would be a while before I could make it back there. Fast forward a month - I've moved, haven't yet got the valve stems replaced, and one day I take the bike out for a ride when suddenly the back end of the bike kicks out and I hit the pavement. In the split second before slamming into the pavement I thought someone hit me from behind. The bike slides for a block and I do as well. I get up, limp over to the bike and wonder what happened. I've been riding for 10+ years, never had an accident, and never felt a bike do that. I put my hand on the rear tire - the axle slides forward and backward a few centimeters. The rear axle nut was loose. I know why it moves, it was not torqued to spec at the shop. My next thought is I'm just happy I didn't die - I slid into the lane of oncoming traffic. I contact Rising Sun - they claimed that they are red seal mechanics and someone must have loosened the rear tire. Ok, well since I don't think I'm on anyone's hit list, I'm going to say that the rear tire was not torqued to spec. When I originally emailed them about the valve stems Samson informed me I should be grateful they got the bike tires replaced so quickly. Well, thanks for fitting me in, however, you rushed the job and it could have cost me my life. So it's almost a year later, still have a sore shoulder from this, the faint hint of road rash on my hip, and I have the joy of disputing this in court since Rising Sun won't take responsibility, and I still need to get the bike repaired. Now I am aware they have numerous mechanics at Rising Sun and I'm sure they do excellent work. However, when faulty work is done will you be burdened with the headache of taking them to court as they will deny responsibility? What a nightmare.
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