There's a glitch in their booking app. It has happened twice on separate occasions that I booked a ride to Penn Station, but the app defaulted to a location downtown near Brooklyn Bridge each time. I have never requested that default location. One late night with my daughter after finishing a commercial shoot, we requested a ride to go to Penn Station. It showed up as a wrong address and the app closed out, the driver took another fare and we were kicked out of car nowhere near our desired destination. Via does not refund or credit the ride. It's insulting and unethical business practice. Deleted this app and using Juno instead.
Review by Keoshoa3 weeks ago
I take Via everywhere. :) It's my go-to app for all my rides in Manhattan, to the outer boroughs, and to the airports.
Review by Bakhtaver3 weeks ago
Via as a company is trustworthy and responsible. The people who take Via are pleasant and accommodating. Via has made getting around Manhattan affordable and efficient.
Review by ArikBinyamin3 weeks ago
I took one star away which, otherwise, would have been a stellar VIA experience. I had a VIA driver cancel at the last minute and I was charged twice( once for the canceled driver and the second, a correct charge, going to my referenced place I was given a ten dollar credit for which I did not know how to apply, nor did VIA apply it to successive VIA reservations. This experience was disapointing
Review by Kumikumi3 weeks ago
Via is the best service for ride sharing. The only annoying experience I’ve had was with the Via private car, which did not bring us door to door, even though I was transporting an elderly woman with a walker. The driver did not speak English and he left us 2 blocks away from our destination because that was where his next pickup was, even though we had ordered a car, not the rideshare. To have paid more and not been dropped off properly was disgraceful. After that, I only use Via for ridesharing and use Lyft or Uber if I want a private car.
Review by Snori3 weeks ago
Via is the most efficient, cost effective and reliable car service. It’s technology is ingenious a usually works to perfection.
Review by Jarath Murekatete3 weeks ago
The price was better than the other company in the city.
Review by Karielees3 weeks ago
Not transparent that rides are shared. Wait times longer than initially shown. But drivers generally very good.
Review by Alnmouth3 weeks ago
the service is nice and the drivers are good, but the waits can be long and the there's an issue with the time to the car arrival. I've had to run to get to a car at times because the timer will say 5 minutes and then it will say 1 minute a minute later.
Review by Ansuiya3 weeks ago
Overall, Via is excellent. The times I have had negative experiences have been when driver claims I missed his car because I was late, when the truth is that he either never came or left too soon, not enabling me to arrive on time. To Via’s credit, when I complained & explained, U removed the penalty fee.
The other problem, as I am partially disabled, so I need Via for mobility as well as affordability, is that often, the card that come have such high step-ups that I literally can’t get into car, or it’s extremely hard. Drivers R patient, try to assist, or allow me to sit in front seat.
I wish there was a way to request a sedan in advance; is there?
I do want to express great appreciation for all Via has provided ; it has changed & improved my life.
Also wish U had a door to door option on my bad days, even if more expensive.
Best, A devoted Via Rider
Review by Mrs Goodwin Tarray3 weeks ago
I love you always listen to my need and accommodate the best you can! And available right away! I will always be a loyal customer.
Review by Kayira3 weeks ago
Pick up locations are convenient and timely. Cars are clean, drivers efficient, polite and friendly. Although many are not fluent in English, they all are courteous.
Review by Jossan3 weeks ago
Review by ZhiJing Argile3 weeks ago
I prefer Via to other car services. The customer service has been excellent when I have needed it. The drivers are courteous.
Review by SAtisfiled3 weeks ago
I've enjoyed my rides, the drivers are always in good spirits
Review by MasonPaul Glosser4 weeks ago
Great service, like that it's shared, it's more environmentally and cost friendly.
Review by JasonLI4 weeks ago
It’s really convenient and quite reasonably priced. What I find annoying is when a driver cancels after accepting, and then one has to wait again for another one
Review by Skolhir4 weeks ago
Via is 99% on time for pickups, cars are always very clean, drivers are professional and courteous and they are amazing drivers in NYC traffic. Via is the best and only car service for me!!!
Review by Jcharles Tiago4 weeks ago
Sometimes hard to get ride and assigned cars don’t come
Review by Droitwich1 month ago
Excellent drivers, great prices, and very reliable.
Review by MehmetFuat1 month ago
Usually lower prices but long waits and drivers who sometimes won't show up and refuse to take your call.
Review by Everythingcost Kudlac1 month ago
Only problem I have ever experienced with Via not being timely or available was during the Christmas Holidays. Other than that, I have had only positive experiences with Via.
Review by Oyetola1 month ago
A good basic service. Generally faster (both to get a car, and en route) than other pooled services such as UberPool because they pretty much stick to defined routes, and value is generally very good.
Review by Cameren1 month ago
The price has gone to high so I’m limiting my rides. Also I am concerned that I’m not being asked to add a tip which stiffs the drivers. Please correct
Review by Ninnieboo1 month ago
Excellent drivers with professional service and a fair price from Via