I have been with Rider Insurance since 2013 and, while I haven't had to file a claim, I always comparison shop and call Rider to review my policy... And I have renewed for six years now. Great people to work with, never had trouble contacting them, and always feel welcomed when I call.
Review by Faaiz3 months ago
Reasonable rates good customer service would recommend them to anyone looking for motorcycle insurance.
Review by Kavell Evwodere3 months ago
never had a claim and hope i never do! i would hope that they would be there for me and take care of me as promised!
Review by Iszzy4 months ago
Easy to get coverage because they are staffed with excellent customer representatives. They actually listen to what you have to say.
Review by Bafford Shadovitz4 months ago
Good price, good service, seamless claims. Smaller outfit, so not shiny and maybe not quite as accessible as the big boys, but part of the charm
Review by Minniebin4 months ago
Great company, low rates
Review by Tiagi Astaniou5 months ago
BEST COMPANY TO CALL IF YOU WANT A NICE RATE! I called nearly every well known company who provides motorcycle insurance yesterday. I'm being serious here. I sat on the phone for about 6 hours trying to find a fair rate, with no luck. I live in Detroit MI, so the premiums are EXTREMELY high! Especially when trying to insure a sports bike. The quotes I received were RIDICULOUS! Some were actually more than the bike itself! After hours of frustration, I found RIDER using Google. When I called, honestly, I was expecting more of the same, but it was everything except that. I spoke with a representative named Jennifer. She was so pleasant. She made me feel like my issue was her issue as well, and she was going to do everything she could to help me get a fair rate. By the time our call ended, I had a rate better than I thought I'd get, a low downpayment and a new motorcycle insurance company.Thank you Jennifer for being my angel.Thank you Rider for your great rates and 5 star customer service.
Review by Bafford Mauline6 months ago
Been insuring through Rider since the days when you would go to Mr. Bleiwise's house on Green Lane and sit on his couch in the living room while he determined and explained the insurance needed. He would go to another room and print out the insurance card. Give him a check, a little chit chat and away you went. Continued when the company moved to Morris Avenue in Union and still with Rider in Springfield. How do you keep customers coming back since 1974? Great customer service and products.
There have been times when my motorcycle policy renewal slips my mind but someone at Rider would call and remind me and I could take care of everything over the phone. Now I get reminders in e-mail.
I recommend Rider to all new riders because there just aren't any better deals out there. Keep up the great work.
Review by Kingrope9 months ago
Basic basic..coverage, customer service and web access...if your lucky! Been a customer for 20+ years yet I still can't login. Policy number and name reconciliation but it won't work! Licence. name and DOB..no that won't work either.
Review by Shirazdin10 months ago
I motorcycle insurance company with pretty good rates. Great customer service too!
Highly recommended for your ride!
Review by Merredith1 year ago
That are the best
Review by MHancock Baranovsky1 year ago
FIRST TIME POLICY HOLDER - NOTHING BUT TROUBLE FROM THEM AND I DO NOT EVEN HAVE MY NEW BIKE IN MY POSSESION YET! CANT GET UP WITH ANYONE AT RIDER ON THE PHONE, MESSAGE SAYING TECHINACL DIFFICULTY, OR PHONE JUST RINGS AND RINGS AND RINGS AND RINGS...NOT EVEN AN ANSWER MACHINE? REALLY RIDER?! I KNOW UR SUCKING IN THE PREMIUMS..THE LEAST YOU COULD DO IS HAVE SOMEONE WITH ENOUGH INITATIVE TO PICK UP A PHONE AND ANSWER TO THE CUSTOMERS WHOM U GLADLY TAKE MONEY FROM!! I PAYED FOR A YEARS POLICY UP FRONT, RAN INTO A "MINOR" ISSUE WHICH WAS RESOLVED IN LESS THAN A DAY VIA A PHONE CALL FROM THE COMPANY I PURCHASED THE BIKE FROM, SO U KNOW IT WASNT THAT MUCH OF A BIG DEAL, JUST AN EXCUSE TO SEND VERY "UNAPPRECIATED BOMBARDMENTS OF MAIL" LIKE FIVE LETTERS ALL WITHIN A DAY OF EACH OTHER STATING MY INSURANCE IS TO BE TERMINATED WITHIN A MONTH, (BUT THEY DID NOT SEND MY MONEY BACK TO ME!)! REALLY? HOW ABOUT A PHONE CALL?? WOULDN'T THAT HAVE BEEN MUCH BETTER?? UM, LET ME ANSER THAT FOR YOU, "YES"! ESPECIALLY FOR A FIRST TIME CUSTOMER??? "RIDER" INSURANCE HAS DEFFINATELY LEFT A VERY SOUR IMPRESSION THUS FAR, CAN HARDLY WAIT TO TALK TO A REP...THEY BETTER BE POLITE IS ALL I HAVE TO SAY, OR IT WILL BE ME RIPPING THEM A NEW ONE INSTEAD OF THE OTHER WAY AROUND, ACTUALLY, I'LL PROBALBY JUST FIND ANOTHER COMPANY TO INSURE THROUGH, THIS CANNOT BE A GOOD OMEN WITH RIDER.
Review by Byegreg1 year ago
I've had motorcycle insurance with Rider since 2008. However, I've never had to submit a claim. So the 3-star rating is strictly for their clunky web-site and my inability to pay online. I believe they supposedly have the functionality, but every time I've tried, I get to a certain point on the site and it reports the service as "unavailable" and to try again later. It's one of the very few bills I still have to pay by check and snail-mail. Otherwise, I can't really speak to their claims service.
Review by Quatreus Aat1 year ago
Absolutely impossible to complete online by myself. Called for help and was walked through. If that didn't happen I could not have gotten insurance through you. Your IT people should be fired or retrained to understand that their system is terrible. I'm sure that you are chasing away paying customers.
Review by Bafford1 year ago
I had a policy with Rider for almost 4 years. I had to cancel since I'm moving to an area they don't cover.
Price is good, policy is easy to manage. I wish claims processing was a little easier, but otherwise I've been happy with them.
Review by Afrosa1 year ago
Always a pleasure to insure with Rider . Very knowledgeable service representatives
Review by Abduzzaahir1 year ago
This is a highly organized firm offering very competitive rates and a very easy web system for interacting with the the company. I feel like I am dealing with people who ride motorcycles themselves and understand riders. Fortunately, I have never had to call on them to service a claim!! That is where the "rubber meets the road." I hope I never have to, either.
Review by Enfregs1 year ago
I have been with Rider since about 1993 and would never want to use another company for my bikes coverage. They have great rates and there has never been a time where I have needed to call and didn't get someone immediately on the phone. I like knowing the company covering my motorcycles ONLY deals with riders, and I appreciate that they don't spend all their money on millions of TV commercials nobody cares about!
Review by Amanchus Ahrtyn1 year ago
Rider Insurance has the best rates! Rider rewards customers with discounts for safe riding. Customer service is excellent. I can always get representative on the phone quickly.
Review by Opia1 year ago
IF your looking for the best price on your motorcycle insurance, then look no further!, save time, and call Rider!!., they are simply the best!!. Most highly recommend!!!
Review by Gaib1 year ago
first time i purchased rider insurance was about 5 years ago, had just purchased a 2009 harley ultra classic, had full coverage. 18 days later i got rear ended by a dc cab in rockville,md. was at a red light, light turned green and the taxi behind me just took off before me and rear ended me. i was not hurt(lucky) but the bike had major damage. of course calling the taxi service insurance company for three days and got a full course run around and avoiding processing claim. contacted rider with all the information, pictures, whom i talked to at their insurance etc. i filed a claim on my rider insurance, they took care of the damage and went after their insurance for recovery..i had to pay my deductible , however ,they said i would get that back after they recouped the money from their insurance. one year to the day, they sent me a refund of my deductable as promised. happy with them. mind you i am no fan of insurance companys in general. but have found them to be a honest company that try to do right by their customers. so i stick with them.
Review by Thymus1 year ago
I have had Rider insurance for 4 or 5 years now. The rates are good, and I like the fact that each policy comes with 8 thousand dollars of accessory coverage for your motorcycle. I have been very pleased with Rider and think they are a great company.
Review by Powerful1 year ago
I have always used riders as my insurance provider. Unfortunately my motorcycle was stolen from my garage along with my cousins, there was an ongoing investigation so at first which delayed the process but after that was done. 1 received various appointments to submit paperwork for the claim and many time it was reschedulled so by the time that we actually met 1 had forgotten some paperwork. The claim was denied and submit and appeal it’s been 2yrs since then and still fighting for a response to my appeal!!!
Review by TwistedAsylum1 year ago
Easy online payment.
and they send your ins cards right away too.