This company is UNRELIABLE, the promises they make are empty and all the great customer service they offer is EMPTY. They do not replay to emails or text, they said the price is going to stay the same when IT DID NOT. The sales person FAILED to mention that the charge was by number of item, instead he told it was by space. They charged me an additional $ 600 because they counted my desk and chair detachable as SINGLE items.
This is RIDICULOUS and the company is worth nothing. They lost TWO of my boxes and there was no explanation to where they are if I can get them.
CUSTOMER SERVICE DOES NOT EXIST, please do not use them. They are liars and they are just going to waste your money.
( I would put ZERO, if I could)
Review by Jimmaggie3 months ago
Top notch moving experience! I am a very happy customer.
Review by DjHerc Zivoli3 months ago
DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. If I could give 0 stars I absolutely would.
I scheduled a pick up for 7/15/2019 back in April, 3 months prior to the scheduled services. When it got closer to the move date, I called to confirm, and the date was confirmed as a range from 7/15-7/16. I asked if it could be 7/15 as that is what I initially requested, and I was told they would write down that I preferred 7/15. I was then told I was going to get a call to review the items within a few days and I never did. I called back and was told that they did call me and left a message, but I never received one. The items were reviewed and confirmed.
On 7/14/2019 I got a call to say they movers would be at my house between 9-11 am on 7/16. We waited during that time and never once received a call. At 11:30 am, I called and was told that they would actually arrive at my house from 4-6 pm with no reason as to the delay.
At 7/16/2019 at 6 pm, I called back in to check on the truck. While I was on hold, the driver of the truck called the alternative phone number I left and stated that they were having truck issues and that they could get to our house "late tonight or early tomorrow morning." We said early tomorrow morning would work and the driver stated they would be at our house at 6 AM on 7/17/2019.
At 7 AM on 7/17 we called the driver to check in and was sent straight to voice mail. I then called Anthem and was told that the after hours care would send in a note.
At 8:30 AM we tried calling the driver again and was sent straight to voicemail once more. I then repeated this issue to the after hours care and they said they would mark it as urgent.
I called at 9 AM to talk to someone that actually worked at Anthem and was told that they don't open until 10 AM even though online hours list they're open from 9am-6pm.
At 9:30 AM, we called back to cancel our services. We had a viewing scheduled for our house at 1:30 pm and needed everything out of the house by 1 pm so we could clean and get it ready. Theodore at Anthem (who was actually very nice and helpful) called the driver and actually got in contact with him. The driver stated that he was still in Cincinnati, OH because a job ran over and could be at our house at 1 pm.
This did not settle well with me for multiple reasons. 1) I was told the day prior that they were having truck issues which ended up being a blatant lie as they were still working on another job. 2) Our house needed to be vacant by the time they would arrive. And 3) Cincinnati, OH to my pick up location is an 8+ hour drive and the time frame they gave me was simply impossible.
I then contacted Adam, the General manager, to ensure our services were canceled. He told me I was told the wrong information and our driver was actually in 30 minutes away. However, they were unloading another delivery and wouldn't be able to come to our house until 1 pm still.
I continued to request a cancellation and it was finally "confirmed." However, at 8 pm on 7/17/2019, I got a call from the driver, who was very unprofessional, asking if I wanted them to come to the house to pack our things. I asked if he was told that I cancelled my services and he stated he was told just to call me.
I'm actually relieved they never showed up because I would not have trusted my things with them. We ended up renting our own truck and driving 8+ hours to our final destination and even saved $1000. I'm requesting my $1,100 deposit back as well, but given their track record with non-existent communication, my hopes are very low.
Review by Maelik4 months ago
TLDR; company is not professional, upcharges constantly after initial sale, constant delays, damaged furniture and lost stuff. Use anyone else.
I would recommend using any other moving company. Here is how your potential experience with Anthem Moving will go:
Sales guy will call you, give you the spiel that they can get the job done well and at a price point in your budget. It sounds great! And you need a mover last minute! But trust me, go anywhere else that is also carrier, or better yet rent a uhaul, but packaging materials, a few friends, and move yourself.
If you decide to go through with it, be prepared for a crap storm. You’ll get less than 24 hours notice for the pick up crew, so if you need to reserve parking, ha good luck! Then they’ll threaten you when they show up about it.
When they finally arrive, the foreman and the crew will not speak English and will upcharge hundreds to move your stuff. They pack it up, goes on truck, and promise it will deliver as soon as possible!
Once they have your stuff, you are screwed! They will say delivery x day, then never call you. You’ll have to constantly call customer service to get any info, but they won’t have it!!! They say they’re calling dispatch, a guy David who works for Home Run Moving, so the whole company is a front!! I was given 6 delivery dates before my stuff arrived, with every excuse in the book!
I had my lawyer call and threaten legal action against the company, and my stuff showed up the next day. So the only way to get them to do their job is to threaten legal and police action.
I highly recommend using anyone else! Photo of lamp broken during transit, multiple other things broken.
Review by JonHill5 months ago
This is my third time using a moving company and hopefully my last i would have to say Anthem has done the best out of all three. I moved on may 10th from Fort Lauderdale Florida to Buffalo NY Nothing damaged, great crew of guys very respectful and helpfull. They gave me a free T.V. box and assisted with some fragile items I was unsure how to pack due to fear of past moves. I was to say a special thanks to James Long who helped from the day I booked till delivery . Solomon in customer service and my driver Connor he was great organized with his crew everything went as planned. My apartment building required a COI and they were able to produce it with no problems also helped me with a military discount. So thanks guys if i ever move again i will be in contact no questions asked! I would recommend this company to anyone.
Review by MaryBrown Lynchehaun6 months ago
James really helped me out with my move,the guys that showed up were great. They delivered on time and resembled everything!
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