Only does credit note or exchange no refunds shocking experience, rude staff. Its All about how much money they can take.no thought for the customer at all.
Review by Lja3 years ago
I have ordered a bag through amazon. A week later amd amazon email me that they don't know whats going on and cancel the pending transaction. However the order doesn't seem to be cancelled. I have emailed Richmond twice and had zero replies and I have no idea whats going on. I don't know if I should leave money in the bank or not, is the bag on its way? Id love to know. However the lack of communication already sucks enough. Why sell through amazon if you won't communicate properly.
Review by Kuzeki Maute3 years ago
I bought an item from Richmond Classics and unfortunately never received it. It seems it was DPD fault, but Richmond Classics didn't carry any responsibility although the seller is responsible for the goods they are selling until they reach the buyer. Would never buy from them.
Review by Oberon3 years ago
I paid for an item on next day delivery and it still has not come, that was ordered two days ago. I just have the message "Payment Received: We have received payment for your order, and will be processing your order to begin the dispatch shortly" Very poor customer service, I messaged Richmond Classics on Facebook, I emailed them on their contact form and I emailed in separately. I phoned their customer service line and I just got told I had called the wrong number and I got hung up on. I've been loyal for Richmond Classics for a few years mainly going in store to buy items but this is crazy how they think it is okay to treat someone as unfairly as this and the experience was all round horrible. I still am yet to receive or get any form of contact back. If you pay for a service you expect to get it and it just seems like their next day delivery is a con and the fact they say they pride themselves on great customer service is also a lie. I hope this gets solved soon.
I called them again and someone more helpful answered and said he would look over the situation, the complete opposite to that the other person said before. The item was delivered the following day, I never received a dispatch email no communication and I still never heard back from the emails I sent.
If you pay for next day delivery, you should get that item that next day if not you should get your next day delivery payment back.
Review by Kadrun Sahafe4 years ago
Good site, selection and prices during sale. Was happy with the price, item received, delivery time, and packaging. Recommended retailer
Review by Aobo Euser4 years ago
To begin with, my order had arrived late than the chosen next day delivery, so rather than waiting 1 day for my order, I had to wait 3 days. Then I had found that my order was faulty, as the material in my clothing had a small hole in it, it didn't bother me too much at first, but then I came to think that I shouldn't be experiencing such things with new quality products. I had consulted this matter via e-mail and to be fair, I had been given the option of a refund, but I did not choose to take it, as I really wanted this product, and the reason I was unable to get an exchange was that the product was sold out in my size... this wouldn't have occurred if my order had been delivered on the appointed time. I have had an overall bad experience, but I am willing to give this website a second chance.
Review by Dvonte4 years ago
I read the trust pilot review score before deciding to use Richmond Classics as i'd never heard of them but they had stock of some footwear in the size I wanted.
I placed an order and received confirmation of payment and order being placed. Then 2 hours later got an email advising that my order had been cancelled (no reason why).
I followed this up to ask why it had been cancelled as I wanted the order, I was advised that they had sold the last pair in the size I wanted in store before my order could be fulfilled.
Not sure how you can show stock online and then sell it instore if you are using the correct stocking methods. Perhaps a bit ambitious having an online retail option if the two areas cannot communicate successfully.
Now left without the item I wanted and having to check to ensure the money isn't taken as it is pending on my credit card.
Review by PatOrlando Chitryn5 years ago
I am very disappointed with the service I have received, I placed my order over a weekend for a jacket and requested the item was sent to my work address, I then got an email saying it would be delivered to my home address which is not what I requested. I emailed customer service and got an email saying they have contacted the courier and the item would be with me the next day at my work address. I received another email still saying it is being delivered to my home address instead of work. I rang the customer service and spoke with Melissa who said she would get it changed again 3rd time lucky. I received an email from the courier saying the jacket would arrive Wednesday which is today and nothing has arrived. So you can see my frustrations and I am not a happy customer.
Review by Alkevs5 years ago
I am very glad to had a deal with Richmond Classics as they are highly professional and the website is very good organized.
Review by StockFree5 years ago
I have ordered a Barbour International Quilted Jacket on 15th July and get delivered early in the morning to Austria already
on the 18th July 2014.
The jacket fits perfectly and looks exactly as described and expected!
Perfect information about ordering, delivery from the check-out, and
Thank you very much, I'm absolutely happy
Of course I will like to order again and recommend Richmond Classic definitely at the next opportunity.
I am now a fan of Richmond Classics!
Incredibly Fantastic in every way!
Please continue in this way!
Thank you very much!
Maria C. Mulle
Review by Sjarif Ngobeni5 years ago
Always love shopping here. They always have great selection of labels and styles at good prices. The service is always great and helpful.
Review by Tofko5 years ago
I ordered online,very straight forward and within a day or two it was here! I was notified by email every step of the way even up to the hour in which it would be delivered....brilliant service
Review by Sniffcocorun5 years ago
Goods delivered as described very promptly.
Review by Kawczk Søvik5 years ago
Some nice items
Review by Ecosigns Printmaker5 years ago
Ordered on one day, dispatched the next day and received the following day! Quality service abs good price.
Review by Flos5 years ago
I'm very happy:-) exellent shoes in good price and fast delivery:-) thx
Review by Leorge5 years ago
Very fast processing and postage. Top fashion collections. Highly recommended
Review by Oormila Tomando5 years ago
Purchased moschino bag and suprisingly received it within a weeks.. Very happy with the purchased. Helpful customer service as well. Thanks so much.
Review by Smain5 years ago
fast ship great product
Review by Erefua5 years ago
From order to delivery a great service with excellent value product the outcome !
Review by Trimell5 years ago
I was very impressed. The website was easy to negotiate and I was able to get a very good idea of what I was ordering from both the item description and pictures. Item then arrived very quickly. Would recommend.
Review by Tabreez5 years ago
This site had good deals!
Review by Emmles5 years ago
Richmond classics were superb and had very quick delivery. I am very satisfied.
Review by DeShelia5 years ago
Order delivered next day even though ordered after specified cut-off time.
No problems at all and would happily use again.
Review by Mamert Sagne5 years ago
Defiantly intend to shop with you on a regular basis and would deffenatly recommend you too my friends and colleagues .