Excellent service at the Birmingham branch as always.
Review by KunaVorat2 weeks ago
Review by Lavendar2 weeks ago
Still the best. Richer Sounds always go the extra yard in helping me make an informed decision. The demonstrations allow me to evaluate products without any pressure. The after sales service is top notch too.
Review by Isab3 weeks ago
Quick and easy to speak to customer services on the phone and my issue regarding extended warranty registration was solved immediately by the Customer Services operative.
Review by Rogzeanmi Andrasiova3 weeks ago
My local HiFi store recently closed down so I decided to buy some new kit through richer Sounds telesales. I am very glad the I did! It was all dealt with quickly and efficiently and when the turntable arrived with a damage cover it was dealt with swiftly and a replacement cover ordered the same day. Cannot beat that for service!
Richer Sounds say that they want customers for life - well they've got one here.
Review by Weiruk Chidlaw4 weeks ago
Genuinely excellent customer service following an enquiry about a blu Ray player. Knowledgeable, enthusiastic and friendly service from Mark in the Manchester office. Will definitely purchase from you guys! Paul Daniel.
Review by Garbuja1 month ago
Purchased two Sonos speakers from the Plymouth outlet last week. The experience was first class - despite being very busy (other people clearly rate the company too!) we were given very friendly and professional attention. Nothing was too much trouble. Its the first time we've used Richer Sounds and it will not be the last!
Review by Wiener Karnick1 month ago
Excellent customer focused service. Highly recommend this company.
Review by Khlaren1 month ago
Spoke to Paul who was understanding and very helpful.
Review by Shamshad1 month ago
Online purchase, shopping experience was great, delivery prompt, set uphold but not used much yet
Review by Ktdragonfly1 month ago
Great customer service
Sorted out my issue very quickly
Review by Raffiell Iruganti1 month ago
Customer service very quick efficient and friendly
Review by Aymi Ramosansaknok1 month ago
My query in respect of my 6 year guarantee was dealt with quickly and efficiently. Very helpful
Review by Zarren Gallerani1 month ago
I found Richer Sounds Stockport very good. My Tv was out of stock but was phoned as soon as it arrived. Had a small cosmetic manufacturer problem for which they apologised though not their fault. All sorted very quickly Thanks
Review by ÉoRapÉoFunk1 month ago
Cheers to Danny for the great service
Review by Myrel1 month ago
Bought to replace an AVR that stopped working after 7 years (also bought at RicherSounds). Was on offer so able to get it for a very very competitive price.
When buying TV/Audio equipment, why would you go anywhere else?
Excellent and easy ordering & delivery process.
Review by Greenweedsgarden Liaaab1 month ago
I returned to Richer Sounds, this time, to buy a television. I first visited them ten years ago. If my experience was good then, I can only say that Richer Sounds have become even better In the intervening decade. Before buying, all my many questions were answered knowledgeably, patiently and in a friendly way. On top of all that, because I was unable to collect, the Panasonic TV that I chose was delivered to my house, unboxed, assembled, and set up - all without being asked. I could not have asked for more! Finally, it was refreshing to visit a company where everyone cares enough to know about the products they are selling.
Review by ChrisNow Keyek1 month ago
Kirk was so helpful and courteous with my enquiry and purchase of the Panasonic DMR BWT850.
He is a credit to your company and I have made a new purchase today , I will be ordering a new TV soon .
Thank you again Kirk
Review by Homsartheman Schwanangel1 month ago
Had a problem with a Panasonic TV TX43FX550B, Which the Panasonic repairer was unable to fix. After several months of speaking with them, I contacted Richer’s customer service, Kirt got involved and he has kept in touch until matters were resolved.
This Monday Kirt gave me a Panasonic return number and asked me to contact my local store. On Wednesday I got the TV back from the Panasonic repairers and spoke with Jason at Richer’s Maidstone, who knew all about it. On Friday Alec of Richer’s came to my house with a new TV, which he swapped over and set up.
Good service from all. “Well what did I expect they are Richers.” I have purchased before and will purchase again.
Review by Smartrose Merapi1 month ago
Very helpful and professional staff, handled my problem quickly and without fuss
Review by WoKa Vilcina2 months ago
Fantastic service from Danny at richer sounds , went out his way to ensure we were happy with our new telly , will definitely be back
Review by Pidgelet Kabouya2 months ago
The service was fine but they will not pay me my cashback because i did not click the pages in the right order so that is the last time i will use them
Review by Diyaree2 months ago
Have used Richer sounds many times before and on previous experience would have rated excellent. However our most recent purchase exceeding £1000, was very distressing, was awake all night worrying. Two very different addresses for delivery, more than 200 miles apart, given on paperwork. Sent numerous emails and many telephone calls to ensure delivered to correct address. Goods arrived. Delivery man just shoved my furniture scraping solid oak floor. Took outer box off leaving goods concealed in polystyrene packaging. Rang their office and told me to say arrived in good condition, can't even see the goods.
Two stars given for getting the right address at expected time.
Review by Cartraveller2 months ago
Top company, great prices , extended warranty at fraction of cost elsewhere and free for certain items, even get cost of extended warranty back if not used, great customer service, thanks to Mark in Manchester sorting out a problem , very friendly and efficient service, second to none. Thanks again Mark.