The rental pickup experience was by far the worst I've ever experienced. My rental was at 12:00, and I showed up at 11:00 to get started with the paperwork and checking out the car and everything. I was told my car was ready, but that I would have to wait to begin until noon unless I paid around 80 euros. When I came back at noon, there was a line of customers. Since I'd been waiting since 11am, I moved to the front. The woman tried to force me to wait longer, but fortunately the other customers were understanding. Now as I review the final rental agreement, I see that I was charged both a fee and the cost of a tank of gas for returning the far with just two bars less than full on the meter. What was I supposed to do, fill it up in the parking lot of the airport? The car itself was banged up and a little dirty, but otherwise fine. It had not been checked properly for damage prior to my rental but fortunately I checked it thoroughly and they updated the report before I left the airport. Staff was unhelpful and cold, and the company clearly tries to take advantage of the customer at every opportunity.
Review by Papadopolis1 year ago
This company is entirely dishonest. Do not use them. They said I had to deposit 4000 euros in order to take away a car I had hired for 2 days at Pisa Airport in spite of having already paid for extra insurance at the time of booking. They claimed they could not get a balance on two of my cards and then charged me 79 euros for another insurance policy. Now, four months later, they have taken 2 separate payments of 55 euros from one card. The bank have advised me to stop both cards to stop them taking more as once they have your details they can take money under different company names.
Review by Bertil Assor1 year ago
Trust the negative reviews. I didn't and I paid the price. I reserved a Toyota RAV4 or similar online, they gave me a Ford Focus which it's clearly not in the same class. They charged me a €32 green diesel fee when I did not request a diesel car. The agent at the counter was borderline abusive when I declined the liability insurance. When I returned the car they said I scratched the car and they said they will charge me for the damage. Of course, it's a lie. Please do yourself a favor and stay away from both Goldcar and Rhodium. They seem to be the same company.
Review by Narcise1 year ago
My experience was fine, other than needing to swap out the USB adapter for the GPS a few days into the trip. They hadn't marked all the scrapes on the sheet I was given when checking it out, so I had to have them update it. A friend warned me of this when he got screwed at a different rental agency. Also, I did notice that each time I was there the lines were long and people were arguing with the staff. It was usually in a language other than English so I don't know what was being said, but they were obviously arguing about something. So, take that for what it's worth.
Review by Blondes Derges1 year ago
STOP! Do not rent your car at Rhodium Car also cald Goldcar you will definitely be cheated
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