Good quality building. We ran into a snag with the "suggested" erection company and ended up parting ways with them. We share fault in that while at the same time we are glad we parted ways. When we called Rhino to see if they had any other erectors they could suggest the salesman said "Nope, you ran off the best we had, good luck with your project" and hung up. This is a commercial project and their "BEST" showed up in shorts and tennis shoes with bad attitudes. Needless to say, we found and actual "professional" erection crew with the right equipment for the same money. It is doubtful we will use Rhino for our next project due to the poor attitude of a salesman. Good building but we will order the next through someone else. If you are in Texas and need an excellent erector, Rockin S construction will do you right and professionally!
Thank you for taking my call and discussing our issues. That is customer care.
Review by Glorfindel2 years ago
This has been the worst company to deal with. The beams did not line up and did not have holes to bolt up the beams at all on 4 different pieces of the beams. (That should have had them) Could not get the company to work with the construction company I hired to put up the building. It has been a pain to deal with this company, and has cost me more money to fix their mistake! They are rude and spoke to us like we were stupid! You would think spending 20 thousand dollars on a product, that it would be sent to you correct. NEVER buy from this company!!
Review by Mammon3 years ago
Building is great, engineering could be greatly simplified
Review by Francheska Desarden3 years ago
We had one little snag with the color of some roof sheeting but they took care of it and the customer service was excellent. The building showed up ahead of schedule and we haven't erected it yet but it looks to be great quality. I would buy again.
Review by Grantly3 years ago
My salesman was Jimmy Hammitt, he was excellent in all aspects. His response time on questions and changes was hours not days. I picked the building up at the Indiana plant, they were very accommodating and helpful. This is a top notch company as far as I'm concerned!!!
Review by CustomerGreenfield3 years ago
Ordered a hanger building and delivered on time.
Communication with personnel was very prompt and always helpful.
Couple of small problems were quickly resolved with no hassles.
Stand by their product.
Review by Joe Hawks3 years ago
instruction manual not clear cost extra manhours,ridge cap did not fit had to buy local,extra cost grits made of thin metal had to brace to put on side metal also extra cost
Review by Ionna3 years ago
The building went up without a hitch, everything bolted up with little effort.
Review by Dimuth Viso3 years ago
I used the preferred installers and realized a month later when I was finishing everything else up that 3 out of the 5 walk through doors were installed wrong an 1 can even be opened by just bumping the door
Review by Janeyt Cosatto3 years ago
Jimmy was great to work with. No pressure sales and good price. I would recommend Rhino.
Review by AlisonDoyle3 years ago
It seems like it is kind of a crap shoot trying to find a good steel building company if you go by online reviews. I found a website that had the 10 best steel building companies in the U.S. and Rhino was very high on the list. I started researching them and some of the others and couldn't really find that many reports on Rhino. What I DIDN'T find was a bunch of negative reviews so I emailed them and got an immediate reply from Jimmy Hammett who wanted to know what my project entailed and if he could answer any questions.
Over the course of several months I asked for various different quotes on different size buildings and layouts and he always quickly turned around my quotes. I have to believe at some point he wondered if Rhino was ever going to see any of my money but he never let on that he was starting to lose interest in giving me the information that I was looking for or my indecision as to what I really wanted.
I finally ordered the building and it arrived on the date that they said it would. The materials all showed up in excellent condition and ready to be installed. We had two minor issues and one more major. The two minor issues were parts that weren't sent so I contacted Jimmy and he referred me to Jeff Miller at Rhino. Jeff did a review of the order and said that it looked like the parts were in fact sent but he nevertheless had the "missing" parts sent to my home arriving the next day. The more major issue was that the three insulated overhead doors that I ordered showed up as uninsulated doors. This was not Rhino's problem as the doors are direct shipped from Raynor. Jeff worked with Raynor and was able to rectify this issue relatively quickly and to my satisfaction.
All-in-all, I give Rhino (in particular Jimmy and Jeff) the highest marks I can for what appears to be a very excellent building and, more importantly, the customer service that both Jimmy and Jeff provided. Good customer service is hard to come by these days and when you find it it is worth letting the company and others know that you very much appreciate it.
Given my age and the fact we are now at our "forever home", it is highly unlikely that I will ever buy another steel building so Rhino has made a one-time customer happy. That said, how excellent customer service translates into more business for a company is through word of mouth. The building erector (plug for City 2 City and Johnny Camacho in the Houston metro) was impressed enough with the materials and the customer support that I received that he contacted Rhino to have them bid on a building. Not certain if he ended up purchasing from them but I'm sure they will be in his "Rolodex" for future consideration.
All-in-all, not certain how it could have been a better transaction so Rhino is tops in my book.
Review by Scarage Linee3 years ago
Never heard a peep out of anyone from the company after they got their check$$ I had to inquire about where the man door was, even thou they knew it was coming from another vender. Should paid a little more and bought from Whirlwind...
Review by Deilla3 years ago
Rhino Steel Buildings engineered the perfect addition to our existing Rhino building. The addition went together with no complications and they provided exactly what we needed to get the job done.
Review by Rontonio Paramal3 years ago
Excellent salesman. I have and will continue to recommend this company.
Review by Tejhler3 years ago
I purchased a 40x60 building and am happy with the building itself. The process of ordering to delivery was fine. I initially used a builder from a Rhino supplied list to construct the building. He said it would take 2-3 weeks….he started in Mid-September and I fired him the week of Thanksgiving because he still wasn't done. In addition, the quality of the work was very substandard. Not directly tied to Rhino, but if they want a "5" rating then they should be more involved in the entire process….after all, they did supply the builder's name. Another thing in my opinion is Rhino is to rigid in their work with customers. I would like to purchase additional material to create a covered patio attached to the building as well as a stand alone cover patio for a picnic table to sit under, but the rigidity of Rhino does not allow this. Again, this is what is preventing them from getting a "5". I am following the description above and giving Rhino a rating of "3" because it was an acceptable experience.
Review by Marree3 years ago
Rhino Building personnel made the process of designing and ordering my dream arena easy and efficient.
The installation crew was unbelievable! They came early and stayed late until the building was done.
The building is sturdy and attractive. I highly recommend Rhino Steel Buildings.
Review by Njbroncosfan3 years ago
was a great lifetime building
Review by Thiam Derrow3 years ago
Great service great building
Review by Giancarmelo3 years ago
They went above & beyond to meet our expectations. We had constant communications with our salesman., The building arrived in a timely manner. Everything was exact with our engineer. I would HIGHLY recommend them.
Review by Bafford3 years ago
Great Building, loved the whole package deal.
Review by Breyer Bouzidis3 years ago
Very good materials and blueprints. Easy configuration. Only would add a few extra components to improve design.
Review by Modboy3 years ago
Excellent service with help in designing the building, placing the order and shipping to my site.
The building went together very easily and all parts were included in the pre-engineered structure.
Good experience working with Rhino Building.
Review by Bafford Strav3 years ago
Rhino has been up front and honest with us since our first contact. They were quick to respond to all correspondence and happy to design our building according to our specifications. They followed up quickly and even after the building was paid for and delivered they continued to check up until and throughout the erection process. Their materials are good quality and seemed to come together as they should. To top everything off their price was also very competitive. We are pleased with Rhino and would recommend them to anyone looking to buy steel.
Review by CharlesCustomer3 years ago
Would recommend Rhino Steel Buildings to Anyone. Sales staff is very knowledgeable, eager to help, and responsive. approval drawings received ahead of schedule, and delivery right on time. Building erection went great. No discrepancies on the erection plans, all parts fit together properly.
Review by Odeen3 years ago
overall quality is good,
service is excellent,
follow up is excellent.