DO NOT USE! Substituted the car I ordered for a cheaper one and also replaced it with a petrol rather than the more economical diesel I had booked! The agent was very unhelpful and their customer service representative was uninterested and just tried to weasel out of the issue when I contacted them.
Review by Sameir11 months ago
We booked a 4x4 Subaru Forester for a week and did not take any insurance, when asked the company employee to check the car, he replied that we can check it and its all good and return the car with full tank, we got to the car and had a quick look as it was very dark, windy and raining. Everything seemed ok and drove off, following day when try to close the door, realised that there is noise and difficult to shut the door, upon closer inspection saw the hing on the door has been broken and that we have received the car with a term they call it "wind blown damage" , this clause has been stated when one signs the contract that the insurance will cover it BUT in the car inspection list that shows all the conditions and what has been checked and ticked ok or not, there is NO mention of it so if you were to follow the list to inspect the car you will never check the status of the door hing. The rental company put the blame on us and presented us with a price list of repairs to individual parts and there is no mention of hing repair anywhere on this list either so they wanted to charge us to replace the complete door costing €1600. I found these people very dis honest, it was very strange when we were returning the car they specifically checked the door hing without us mentioning and when they were renting it out they didnt!!! Or perhas they have few cars with these details and they give them to customers whom have not taken out insurance so they can make them liable for damages. Please be careful and inspect and pass this on to your friends. We thought by renting a car from a local company we would receive an honest and descent service also helping the local economy instead of hiring from multinationals BUT this was not the case. Would love to hear if anyone else had any similar issues especially people who have not taken out insurances.
Review by Shoanmarie1 year ago
Excellent Service and we got the car that we have ordered at a reasonable price, cheaper than international companies.
Review by Asing Deppa1 year ago
In June 2018 I rented a compact manual transmission car and was given all the information I needed to have a successful tour and experience in Iceland. We took the car on the ferry to the Westman Islands and had a blast. The staff were so friendly and I would recommend them to anyone. Can't wait to visit Iceland again!!
Review by GMThom1 year ago
Excellent, efficient & Friendly
Review by Kirstt1 year ago
Used Reykjavik Cars while on a cruise. The Rep met me at the ship for pick up and drop off when finished. Easy, fast and convenient. Vehicle had GPS which was easy to use and required to figure out where to go. It made our site seeing days a great experience. Easy to arrange from the US also.
Review by Yingting Elemam1 year ago
Thanks to the staff and the great vehicle we had a memorable travel experience in Iceland.
Review by Caedro Surafel1 year ago
I rented a car in july in this company and it was perfect.
Great job, good organisation.
Thanks a lot.
See you next time in Iceland.
Review by Shapland1 year ago
Having done a lot of research on car hire companies in Iceland I decided to use Reykjavik Cars as they seemed to have the best overall reviews. Firstly they are not a car rental company but an agent. The company we hired from as Lava Cars and I have to say they were excellent. They were waiting for us at the airport to take us to the local office, the driver was really nice and friendly, we were shown around the car and because the person who had checked it had just started with the Company the guy did another check and pointed various chips etc and marked them on the sheet. I really do recommend you at least take gravel insurance out as the paintwork will get chipped on the gravel roads, of which there are many. When we returned we pointed out the WiFi hadn’t worked and they immediately refunded the cost. I would certainly use again and having seen the queue at the rental desks for Budjet, Euro Cars etc I am really glad we went for a smaller company.
Review by Jesscica1 year ago
Apart from a a short wait for the shuttle on arrival everything else was fast. Lava are very relaxed about the whole process. Chips on paintwork are deemed acceptable and in fact they didn't really bother to check the car on return. Car itself was the standard Dacia Duster in white, which while a little basic is ideal for the gravel roads. I would definitely use them again
Review by Ewaldt1 year ago
I admit that I'm one of those customers that have to ask everything before booking, because you have a lot of insecurities when it comes to renting a car, specially if it is you first time in the country you are visiting. I was greatly surprised when I got an answer right after I emailed them, because you never get an a reply that quickly, unless you are in some sort of chat, which never really work lol. Their customer service is outstanding! I exchanged a few emails with them, and every staff member was very kind and helpful. Once we arrived, and picked our car up, everything was perfect! The car was almost brand new, and the service at the office excellent as well. The prices are very good as well. I highly recommend this company, and I will definitely book with them in the future when I come back to Iceland!
Review by Jordain1 year ago
Pickup at the airport, the car and the car return met the expectations.
Review by Baiquni1 year ago
This place was great, the car was ready on time, easy pick up easy drop off, they have a shuttle but you can easily walk to and from the airport from there.
Review by Questside1 year ago
very good car and helpful people in the office. I strongly recommend them because of the competitive price and kind help even before the trip, which made us fell calm. Meanwhile I suggest tourists from China get cars fueled in advance since near the renting office there is only self-service petrol station accepting only cards with 4-digit codes. Or maybe I didn't found one but at least google didn't guied me there.
Review by Joeyshere Szlamp1 year ago
Best service ever with a great car. With Reykjavík cars it was possible to discover Iceland with tranquility. Super recomend the service.
Review by Arpin1 year ago
Thanks a lot Reykjavik cars !!
it,s a serious Company and they have very good cars.
We rented Dacia Duster and this car made us feel safe.
Review by LatoyaPih1 year ago
No issues at all. An excellent experience.
After reading many online reviews of Iceland rental car companies we were very concerned about renting from the right company. By accident I ended up at Reykjavik Cars website and found a really good rate with full insurance. (Including sand and gravel coverage.) There was no way that I was going to rent without full coverage so the amount companies charged for full insurance made a difference in the total cost.
After booking the car and paying the deposit, I realized that Reykjavik Cars was a booking company and not an actual rental agency. I enquired as to who my rental was with and was advised my car would be provided by Lava. I researched that company and found many excellent reviews so I was not concerned. The price I booked through Reykjavik Cars was less than what I could get the same vehicle through Lava directly.
We arrived in Reykjavik at around 6:30am and when we exited the baggage claim area there was nobody there to meet us. A quick call to the number provided and we were advised that the van was on its way to pick us up. They were on there way because they were there in about a minute. The rental office is off airport and only a short drive away. It was convenient for us as our hotel was in Keflavik and only a short drive from their office.
We picked up our Dacia Duster and headed out exploring. The vehicle was less than a year old, was a diesel and had a manual transmission. Thank goodness it was equipped with a GPS. The street names are long and by the time you decipher them you will be well past your turn!
We were also advised to be sure that we were putting diesel into it rather than gas. Something we were told happens quite frequently.
At most of the fuel stations that I use in North America, gas is dispensed from a black handled pump and diesel from green. In Iceland it is the reverse. Gas is in the green handled pump and diesel in the black handled pump. Double check and be sure because it is expensive if you get it wrong.
As we picked up our car early in the morning we were advised that if we noticed any additional damage on the car to call as soon as possible and let them know. When we inspected the car later in the day we found that there were numerous chips in the windshield. I called to let them know and there were no issues when we returned the car.
The return to Lava was easy. No unexpected charges and the staff we dealt with were very pleasant. Once everything was done they took us back to the airport and we were on our way.
We had a great experience with Reykjavik Cars and Lava Rent A Car. Our next rental in Iceland will be through them!
The best price we found for diesel was at Costco in Reykjavik. Dinner at Ikea was also very reasonable!
Review by Kayneil1 year ago
I asked for a Suzuki Jimmy because I had previously used this car I ordered the best insurance package.
The first problem is they gave me a Dacia Duster, that is bigger but clearly a worst car and brand, there was no other option with the same price so I had to take it. Additionally, I've to say that the handbrake wasn't in good conditions.
In adition, they told me in the office than they could charge me more than 120 euros if the car was dirty at return, that's a terrible service, I've rent cars in 5 different countrys and it's the first time I had this term.
The only positive point is that the car was manufactered in 2016, as I asked.
Review by Bionica1 year ago
Thanks a lot for a perfect car, everything was really great and when we will be back, we will rent the car for sure at Reykjavik Cars!
Review by Rozmi1 year ago
Very smooth rental and return experience
Our rental through Reykjavik Cars was spectacular. We spent a huge amount of time researching all the different options in the area around KEF airport and there was a lot of disparity in quality and price, but this seemed to be the best value that we felt reasonably confident would not cause problems for us.
Ended up being a great experience. We picked up in the Blue Car Rental facility and had hardly any wait either on pickup or drop-off.
One word of advice: the car rental area is an easy 3-5 minute walk across a parking lot from the airport doors. You don't have to wait forever to get the bus.
Review by Deyke1 year ago
We had a great experience with Reykjavik Cars. Everything went smoothly, no hidden extra costs, great service and a fair price for a car rental
In Iceland!! We rented the Dacia Duster and it was big, safe and a great car for touring around Iceland in all conditions.
Review by Natthapat Stefunko1 year ago
We rented a Dacia Duster in Iceland at the best price in Iceland.
The service what quick and effective during the rental process and then once in Iceland the service was kind and smooth.
Definitely a company that I´d recommend.
Review by Jordangirl2 years ago
Dear Reykjavik Cars,
Definitely a 5!
We rented a Toyota Land Cruiser from you for two weeks in June. We could not have
been happier with the first class service you provided and would not think twice about using
you again if we come back to your stunningly beautiful country.
We had a fabulous holiday and the vehicle you provided was perfect, and it was so easy to pick
up and drop off.
Very pleased customers
Anne and Mark Flecchia
Review by Cheten Ashrafuzzaman2 years ago
I went to Iceland with my family for a quick 5 day vacation for Labor Day weekend this summer. After getting picked up at the airport and being ferried 30 minutes away to the Green Motion Car Hire garage and waiting another 30 minutes to get called to pick up my car, I chose not to get the absurd ~$2300 "premium insurance" because I've always been a careful driver, and my credit card covers it.
However, after getting my keys, I was shown my car which was outside in the pouring rain, and no Green Motion employee came to inspect the car with me! And even though I took pictures, it was quite difficult to do any type of proper inspection in the pouring rain...this will be important later. In addition, as soon as I pulled out to pick up the rest of my family which I had left at the airport, I found that they had given me a car with virtually no gas, with only for 5 Km. Unfortunately, when I went to three various gas stations to refill, but none of them would take any of my chip and non chip credit cards, and there was no one to help me, so I had to waste another hour of fruitless efforts and driving back to Green Motion to demand they fill up the gas tank for me.
Thankfully my vacation itself was quite lovely - Iceland is beautiful! However, upon returning my car to Green Motion, even though I took quite a comprehensive set of photos of the car's initial damages, Green Motion charged me for a tiny damage to the paint that wasn't even 1/3 the size of a standard American penny. Unfortunately my photos that I took of the front end of the cover didn't cover that one section, and so I couldn't prove that it wasn't me. They then tried to charge me for another similar nick, but thankfully I did have a photo for that damage, and they had no choice but to let it go.
They then charged me the full ~$2300 insurance policy until they could get the damage assessed by a local garage. Recently the full bill has come out to be $1300 for the small nick, which is absolutely ABSURD, especially seeing as how I've talked to multiple car garages who said they would all quote damages at ~$200-$300. I will now be contesting this claim with my credit card insurance providers to get my due justice, but BUYER BEWARE - Green Motion will do everything they can to squeeze every single bit of money out of you that I can.
Sadly it wasn't until after I had this experience that I did my research and realized this is a common problem with Green Motion all around the world, but particularly their outpost in Iceland. Check Trip Advisor if you don't believe me...
Review by Anaisdelaconchat Simbo2 years ago
Easy booking, lowest prices, brand new cars and one of the best customer service I have experienced. Would book again with them, of couse!