Worst customers service ever...
They dont answer the emails..
They get the money but they dont send the items..
Review by AnneDS Szel1 year ago
Accurate, Fast and responsive team!
Review by Dadon Immerzeel1 year ago
fanstactic products original can really enjoy german engineering
that i try service my car myself never get it wrong
Review by Customeraly1 year ago
The worst client service I never seen! My order has been lost by the shipping company; after more than 3 monthes I'm still waiting to be reimbursed or to receive it again.
French speaker is never available, never call back, do not manage any follow up and has a poor French level. Other interlocutors are not more efficient... Send many emails; call them many time without any answer or follow up...
AVOID THIS WEBSITE!!!
Update 3 weeks later: client service is not answering to my emails anymore. The age thief !!!
Review by KathyD1 year ago
I have had very good experience with Rexbo. Fast shipping and prompt response. Very Good product as well.
Review by Berny Hattoh2 years ago
I bought 17 items, 2 were not shipped and they took over 2 weeks and after well over 5 emails complaining about the lack of communication before they issued a credit note. I didn't want a credit note, I want my parts! I live in Australia and to get these 2 parts now will cost me way too much in shipping! Really poor customer service that can easily be rectified if they were to answer their emails and engage with their customers.
Review by Pole2 years ago
User friendly online site to order parts, convinient and fast for international buyers.
Review by Dervish2 years ago
i bought some items. EN-443788
I just received a call from the post office that my parcel has arrived.
Yet to go for it and see if everything is ok.
Customer relationship is a plus to them.
Equal quality with lower prices.
For now i will say am happy with their service.
Though still more room for improvement.
Rexbo can implement tracking of orders by the customer from their site.
Review by Kiel2 years ago
Fast delivery & genuine parts! Will have my purchase again here.
Review by CaptainUranium2 years ago
I tried a lot in many places around world, through online and over phone, no where i found parts for my vehicle, the moment i got this store i got my car alive with all necessary parts, single stop for major car parts, the best store and very immediate and prompt shipment also prompt response. I strongly recommend REXBO. You are the best store in this world.
Review by Cyrius2 years ago
i am still awaiting a reply to an email 2.5weeks ago about the unsuitable purchase of a lambda sensor. what i ordered and what i recieved are quite different. refer order no en-423602 delivery note lsw559395. the item is a vegaz ul161 , what i recieved is a walker sensor . this is to be fitted to a saab 9-5 2002 arc, when i cross referenced the item on the walker site the walker no , it said clearly not suitable for saab. i am still waiting for a reply and suggested action as my original order was for a bosch sensor. i took what was suggested as a replacement would be suitable.
Review by Rushdi Lizier2 years ago
I ordered two gas springs for my Lancia A112 boot lid. These were ordered in two different orders to avoid having to pay taxes due to surpassing the max amount for duty free import. There were some issues with the shipping due to the gas in the springs and they could not be loaded on a plane, so it had to be put on a truck, which I said was fine, but I specifically told them to not combine the two orders as I would then have to pay tax. Still, they managed to combine the order and ship it as one package and I ended up having to pay taxes. Product was good and shipping was quite fast, but communication could definitely be better.
Review by Marilande Perloe2 years ago
Great product, great price.
Review by Tsekhmister2 years ago
Made a €100 Order (EN-425634) of parts for my Mazda 3 and everything fit, except for the front brake pads. The shape was totally different from the ones on my car so I am assuming they were incorrectly listed as compatible to my car on the website. Tried contacting support and had to wait a whole week for just 2 replies;
In short, they offered a refund but only for the item not for the shipping costs, and only AFTER they received it. They didn't offer to send the correct part either until we sort this out, so at least I could start my work on the car. I explained that the item costs €29.49 while my local post quoted me €27.01 for shipping it back. So I am definitely not going to go through all the hassle for just €2!!! I asked politely if this could be resolved in a better way as I wasn't returning an item just because I didn't like it or out of leisure, but because they made a mistake and it wasn't fair on me to pay €27 for a mistake from their side. I just got a reply that they are sorry they "cannot tell me anything more pleasing" and that they will not pay for any of the return costs.
I don't think I would have been asking for much if rexbo would either send me the correct part for Free, or at the very least, give me a full refund of the incorrect part. It was their mistake after all which also caused me to waste 2 weeks... This was my 3rd order on rexbo.eu, but definitely, definitely, my last one!! Just ordered the correct brakes from another online company for the same price and half the wait time for dispatch.
Review by Yeni2 years ago
Good quality fast shipping very good package very serious seller i recomended REXBO on line shop to my friends
Review by Rxx2 years ago
It was an exact fit
Review by VyVan2 years ago
Parts didn't ship out until I started asking around. My card had been charged and I had waited patiently for the order status to change for a week or two. Customer service promptly got my shipment to me when I complained.
Review by Erdogan2 years ago
Slow or no customer support. Very slow packing and sending of products. Good prices.
Review by Cpt Khangal2 years ago
Everything was smooth. Wide range of products, fast delivery, and competitive prices. I saved ~200€ by ordering the parts from Rexbo and installing them myself, compared to having those replaced at a local workshop.
Review by Artsgolfer Giuly2 years ago
quick dispatch and overall good service
Review by Kannis2 years ago
I looked for original oil and air filter plus brake pads for my Volvo V70N. Rexbo delivered with utmost precision and speed. 100% satisfied with service and parts which really are original :-) Sorry for sounding like a paid lobbyist for Rexbo - am not. What I am is a very returning customer to Rexbo.eu
I'd like to challenge you - go and see for yourself :)
Johan M, Linköping Schweden
Review by DChu Khateeß2 years ago
Great website, auto save basket is great selection of parts is excellent but very poor to respond to questions, sometimes not reply or even 1 to 2 weeks of a waiting for a response. But I still got my parts everuhings was fine, delivery as expected. Just needs better communication...
Review by Gottfert2 years ago
Great place to find what I need for my car!
Review by Johncus2 years ago
Parts are not properly referenced with no photos or technical details. Once the parts are finally sourced from all over the planet it seems (10 - 14 days), If something is not available you will NOT be contacted, they will simply remove the part and reimburse the amount WITHOUT informing you, so the job you have planned cannot be completed. The parts will be dispatched with 14kg brake discs for a truck mixed with fragile parts so they can damage them and break open the box and loose components. once the order is dispatched the history is cleared from your account and you cannot with a simple click provide feedback or make a comment or complaint. you will have to call and spend an half an hour explaining to them..... Hope they can sort this.
Review by Shinn2 years ago
Very happy with the product and price delivery. Highly recommended. Thank you and definitely I'll buy more parts from you...