All of these reviews are correct. This is one of the worst companies I have ever have dealt with in my life. I have been paying my car's extended warranty for almost 2 years (22 months) with automatic payments. I travel out of town often and during that time my card expired. They canceled my policy and would not let me reinstate it. I had 2 payments left to finish my contract. I paid over $4000 in payments. They told me it's not possible to reinstate a contract!!! not possible. So they took $4000 in payments and I am left with nothing. I have never had such bad service. They are scam artists! They gave me legal jargon as to why they can't do it. I have never had such a bad experience with a company in your life. SCAMMMMMM!!!!!
Review by Stuffi2 months ago
BUYER BEWARE!! In the past, I purchased many warranties from this company and I've been satisfied.....UNTIL NOW! My car is in the shop for the repair of a covered part and they are REFUSING COVERAGE! They are pulling out a sentence from my contract that applies to the wear and tear of NON-COVERED parts to claim that my COVERED part isn't covered! Also, this is the SECOND time I've had to fight with this company to cover a repair. It seems they like to TAKE your money but don't like to HONOR THEIR CONTRACT! The customer service rep told the repair shop that they've already paid out too much money on this car, so they don't want to pay for any more repairs! THIS ISN'T HOW A WARRANTY IS SUPPOSED TO WORK! If Warranty Direct was going to stop paying for repairs when they decided they paid out too much money - they should have stated that in the contract! But that's not how contracts work...I purchase the warranty and they honor the contract - right? WRONG! So please please please, think twice before purchasing a warranty through this company. They will give your repair facility the run around (multiple calls, etc.) and they will refuse your repairs!!!!!!! DON'T PURCHASE!!!!!!
Review by Mmmmm Bachmataviciute4 months ago
New warranty platform is not working for our dealership and the customer service help is not fixing it. - Scott (Finance Solution LLC)
Review by JuHong Badri10 months ago
After almost a year of paying premiums, my car developed a brake line leak. The repair cost almost $500 and Warranty Direct paid nothing!! What good is insurance if its goal is to collect premiums and not pay for repairs?!? Maybe instead of a warranty I should have purchased stock!!
Review by Hopwood1 year ago
I have had warranty direct on three of my vehicles. With two of them, I did not have a chance to utilize them. On one of the vehicles though, I utilized the contract on multiple occasions and never had to personally deal with them as my repair center dealt with them directly. Hopefully, on the new contract I have just as good of service and no issues making claims if needed. Thanks Warranty Direct
Review by Bafford1 year ago
Great company, very helpful to get your car repaired. Would recommend highly!
Review by Champagnol Taillon1 year ago
You have to jump through hoops to cancel on a vehicle you no longer own!!!
Review by RSher1 year ago
Was not able to confirm coverage exclusions for Florida
Review by CustomerAYODE1 year ago
I already have a coverage on a previous car and have been very pleased with it so I was very happy to purchase coverage for a second car.
Review by SteveD1 year ago
Alvin Casillas follow up was very good and fast, he answered all my questions
Review by Jonathan Bridgman Kahilo1 year ago
Informative and Quick!
Review by Tookta Renninson1 year ago
Joining was pleasant and nice.
I’m a new customer so we will see how things go as we move forward. So far no complaints
Review by Vandana Massin1 year ago
Interstate National Dealer Services Inc. needs to drug test those morrons in customer service. They are the most pathetic pieces of horse crap that ever lived. You get MBI insurance thinking that your vehicle is covered, right? No, totally not the case. They literally come up with excuses of why they can't fix things that clearly states they can in the fine print. I got their help back in Feb.; now it's the end of Sept. and I'm still having to deal with they same idiots. I'm so done with them. THEY DISGUST ME
Review by Paravasu1 year ago
I had this warranty before and it was great. That's why I came back to them for my other vehicle
Review by Kostov1 year ago
Explained patiently, sharing opinion when needed. Nice experience
Review by Sabumnim Derga1 year ago
You charged my card 3 times! I disputed 2 of them. It is suppose to be once a month.
Review by Bamish1 year ago
I have asked your offices to CANCEL THIS POLICY.
Review by BethyBaby1 year ago
I been a customer with Warranty Direct for the last past 3 years. The service provided is great and they are committed to you and your vehicle as a customer.
I would recommend their company to others with out a doubt.
Review by Savey Casstevens1 year ago
excellent and fair price
Review by Dinghy Gindele1 year ago
Excellent company so far,application was easy I feel I have made a great decision picking warranty direct.
Review by Cenerini Minov1 year ago
Thanks Joe for following up with me on today I totally forgot about your call today great job and excellent customer service
Review by SherieDon1 year ago
Very good warranty and very good price. I haven't had a claim yet, but the stated coverage is excellent and I anticipate good results if and when the time comes to use the warranty.
Review by Strap1 year ago
This is my third contract with Warranty Direct. I have worked with Tommy G every time and could not be more satisfied!!
Review by Rejeanne1 year ago
I gave 5 stars because they pay your claims. This is my second car I have had a policy with Warranty Direct. Trustworthy Company.
Review by Yingtze Amstrup1 year ago
Quick, easy, straight-forward, listened to concerns, efficient!