Ordered my chair on a Sunday online, received an email on the Monday saying the chair had been dispatched. Received another email on Tuesday saying the chair had left Spain and was enroute to UK. Received another email from DPD on Wednesday saying my chair would be delivered on the Thursday, and it was! Superb, 4 days from start to finish! And the chair is great quality, everything I wanted. Would definitely use again.
Review by SBrazee Stroder3 months ago
Nice solid office chair.
Although no instructions were inside the box the build of the chair was real easy so i did not need the missing manual.
Good product for this price.
Thanks a lot.
Review by Bughirica Froisy3 months ago
Experience of very poor quality with retro Europe. I have now no news of the status of the refund I have been waiting for. I may have lot my entire payment.
Review by Roebrt4 months ago
It is very gorgeous website for buy and better delivery from other
Review by Iryvine5 months ago
Great product, fast delivery.
Review by Izaya8 months ago
Very quick delivery - one week compared to 10 weeks offered by others. Good quality product, perfect condition, well wrapped up. Slight disappointement on colour as sofa did not perfectly match the leather swatch sample received earlier.
Review by Knackerman1 year ago
Quick delivery, easy assembling. Eiffel office chair looks good and it is comfortable to sit in. Good price-quality-ratio.
Review by CRicker1 year ago
I ordered an office chair.
1. Missing pieces in the box (I had to buy screws myself and no user manual).
2. Assemblage was not possible as chair seating had seemingly manufacturing problems.
In my opinion this can all be solved with proactive customer service. However, company blamed me for putting chair elements apart (which I did not, as they came apart and were not even possible to attach to each other). Besides persons on phone were irritated and give no active support.
Now I'm stuck with €150 of loose chair elements and nowhere to go.
Really bad experience.
REPLY ON REPLY.
From a professional stand point a customer should not receive this way feedback and irritated tone of conversation. The way your colleague responded (irritated) on the phone, and the way you reply (not replied on any of my emails, and replied on this review) is below standards.
First of all, now after a week, I realize it is me to blame since I dismounted the wrong part. So you are absolutely right on that. However, I truly needed your help because at the time I did not know what to do. Your colleague on the phone responded with an irritated tone immediately. She said she would reply per email. After I sent emails I did not receive any help nor response, at all! And now you reply with this tone of voice, and still, I'm not helped with the problem.
Besides missing screws and manual, the quality is poor too (zippers of side bars missing, and leather cracks.
And still I'm stuck with chair parts I cannot use...
Review by Roncero1 year ago
Buen production y rapido servicio
Review by Asharee1 year ago
super product, easy to assemble, good value for money
Review by Finegrain Petricevich1 year ago
Tip: read the other one star reviews . They exist. There is good reason.
Couch eventually arrived. It's fine but would never deal with these people again. Once they have your money, they didn't seem interested. Til you put a 1 star review up for your missing couch .....then you receive an email not with the whereabouts of your couch but to take the review down 'immediately' as it's 'unfair'. But my couch was still missing in action! I wasn't sure it was ever going to turn up. Surely 1 star is the only fair review?
Delivery took 2 weeks after numerous emails and calls with me eventually speaking to 1 English company and then from there, finding (internet and Google) and contacting the 2 Irish companies involved here in Dublin. The couch arrived the next day as a result. The box was broken and open , had large footprints on it and broken wood had fallen into the opened box. It had been missing so what do you expect. But thankfully and surprisingly there was no damage to the couch.
Ordered 26 September (not "late evening"), arrived 9 October. According to the company just a day late. This is also shockingly badly misrepresented.
PS: I did not say it was a "Great product" at any point as per Retro Europe's latest answer. Please don't misrepresent my words or reply. Buyer beware!
Review by Cue1 year ago
Great service, a great product and 100€ less than I almost paid elsewhere. Gracias todos!
Review by Lipdawg Twinley1 year ago
Great service. First I asked for a sample and that came fast. Then I ordered two armchairs and a sofa. Great quality build, excellent interpretation of Bauhaus style, and nice leather. They always answered my questions fast on email and kept me well informed about the delivery dates so I could ensure I was home.
Only tiny criticism was the free lamp was not to my taste and gave them both away.
I look forward to them expanding their range of products.
Review by Midda Bhattee1 year ago
Very Bad Experience. Although it's clear, that the delivered product includes a production-error, they don't care about and just say: thats a transport failure -> No guarantee, no warranty. Hands off, if possible. I'am in contact with my laywer to force a solution.
Review by Kiamesa Maleskic1 year ago
Excellent service, bravo !
Review by Pinn1 year ago
The assembly instructions were nota correct. The customer service did not provide the correct instructions.
Review by Annalla1 year ago
I didn't have to wait a single more day for my delivery...!
That was just perfect.
Review by Songhee1 year ago
super rapide conforme à la description
Review by Benevides Vulaj1 year ago
PERFECTO. GESTION SUPER FACIL Y SERVICIO PUNTUAL. LA MERCANCIA EN PERFECTO ESTADO.. MUY BIEN
Review by Achva Gosiak2 years ago
Fast delivery. Product like described. Good communication.
Review by Meaghen Familoni2 years ago
Very nicely packed and very good quality
Review by Prettygreenhat2 years ago
the products are perfect, the delivery also. Highly recommended.
Review by Mbavhy2 years ago
excellent experiance- trusd full company -worth 2 know and more.
Review by Jilara Rodeo2 years ago
Finally a good looking chair, for a decent price! The only con is the shipping price, but if you purshase for a certain amount of money, it is totally worth it !