RetainersDirect is a family shop and are legit. I had an issue with my first order but they fixed it and were super responsive. All you can really ask for!
My retainer came out super well and was easy to do the process.
Definitely suggest these guys, Darren and his wife will take great care of you.
Review by Chiiheraaad1 month ago
Unbelievable customer service and excellent quality retainers. Highly recommend.
Thank you so much for making sure I received a properly fitting retainer.
Review by Yuker2 months ago
Easy from start to finish and one week turnaround time! Cheaper price but better quality!
Review by Hospitality Geris3 months ago
Fantastic customer service throughout the whole process, from start to finish. Easy instructions, and my mold and retainer turned out perfect! Thanks so much!
Review by Vinujan3 months ago
The retainers fit perfect and are very heavy duty. Excellent speed of receiving after the impressions.
Review by LCurrier3 months ago
This is my new “to go” spot for retainers. Very affordable, great fit, excellent quality, timely service with a personal written card from the fabricator of the retainer. All this from the comfort of your own home. What is there not to like?
Review by Blackhall Ahlawat3 months ago
Exceeded my expectations! Great product, timely service, and a personalized touch in packaging.
Review by Deenal3 months ago
This was a very useful and painless expansion of online services. Called a few dentists to get rates and then found 3 online vendors. Retainers Direct had the best website with detailed and clear explanations. Molds arrived quickly and were easy to use. The retainers arrived in two weeks. Fit was great. Son has now been wearing his for over 2 weeks and has no complaints. Super!
Review by Terryna Alsharkawi4 months ago
This service was wonderful. My first impressions were not good, so the resulting retainer did not fit correctly. I only needed to purchase new putty and they re-made my retainer, which is now a perfect fit! I highly recommend them!
Review by Khushwant LaktonenWard4 months ago
Not too hard to do the impressions and the retainers fit and are good quality!
Review by Josetta4 months ago
Your company serves a large and very expanding Business.
Two things that went wrong for me.:and Recommendations...
1: The "How to do the impressions was vague and NOT Specific enough. Should the Front and Back go up at same time or does the Back get pushed up First????" Visa versa for the Bottoms.
I found a Video on YouTube better than yours
2: NEVER use the US Postal System as they took too long for me to get and way to long for you to receive and then back to me...It took over 2 weeks for everything...Was very worried that going this long without will cause separating of teeth
Fed X may cost a little more ...But if you use them, costumers will be happier even if you raise the Cost a little
The average COST at an in house Orthodontist for retainers is $300. And they are ready that afternoon. A ONE day experience.
This is just info you may use to stay competitive in this growing market .
Review by Bruder4 months ago
My experience with Retainers Direct was even better than expected! Very personal and professional...and a quality product! Plan to call them to thank them personally. I will DEFINITELY order from them again!!!
Review by Darma5 months ago
Unbelievable quality! I thought it was a risk ordering retainers online, but who know we are capable of taking perfect impressions at home! Great service, quick delivery, it even included a hand-written thank you note and an extra retainer case - just flawless.
Review by Rikardt Perp5 months ago
The impression kit was sent to us immediately, very easy to use and my son got his new retainers less than a week later that fit perfectly at a fraction of the cost of his orthodontist!
Review by Yori5 months ago
The process is very simple and relatively quick! Very happy with the decision to go through Retainers Direct
The good: Quick shipping, easy to follow instructions, handwritten note delivered with retainers regarding the accuracy of impressions taken and retainer information. Nice case fo hold retainers included as well
What could be better: Communication after sending in retainers. I didn't get any notification that my impressions had been received/if the impressions were adequate nor when the final product was shipped to my location. I think this could be an easy addition to improve the customer experience.
Overall would highly recommend going through Retainers Direct!!
Review by AwesomeGames Tangora5 months ago
Retainers Direct was very patient and helped me to get the perfect fitting retainer at less than 1/2 the price I had to pay for the one I had to replace. They provided personalized service and provided a high quality product! I highly recommend them!
Review by Aliana5 months ago
Amazing! Super easy process. And my new retainers came with a handwritten note, cute carrying case and even cleaning/whitening paste. Also would like to mention they fit perfect. 100% worth the price. Would recommend.
Review by Sokseima5 months ago
Easy to order and fast turnaround time for delivery of finished product. Customer service is super.
Review by KStu6 months ago
No one ever answers the phone or returns messages for days! Had to end up returning the product because I could not get anybody for 2-3 weeks to help me with my issue. Very poor communication, so I didn’t trust them.I don’t recommend using them. Go to your dentist, more money, but better service and product
Review by Fecigs6 months ago
Honestly, I was a little nervous when going to order from retainers direct, but they were awesome! They shipped out my impressions kit immediately and I got it within two days of ordering it. I sent it back and again, they were sure to ship out my retainer within just a few days of receiving my impressions! unbelievable how quick it was!! my retainer fits perfectly, and they sent me a little box to keep it in so I can’t lose it! Good prices, too. I recommend retainers direct to anyone in need.
Review by Barney7 months ago
I didn’t order whitener. Please don’t charge me. I’ll return it if directed. Ty
Review by Lizaj7 months ago
Excellent service and quick response time! Love my new retainer
Review by Claue7 months ago
I am very happy with the retainers I got from Retainers Direct. Product is superb, service was professional, and the dentist was personable. Highly recommended!
Review by Hegaro7 months ago
When the initial kit came i really enjoyed the fact that they give an extra putty to make the mold/impressions just in case you mess up making them. The video instructions they provide are very helpful. Now, when the retainers came i was very happy with how perfect they fit. And i was also amazed by the fact that they gave a small bottle of retainer cleaner/teeth whitener. Usually you buy that stuff separate and it costs even more, but they gave all that included and for a lower price than how retainers alone are at a regular orthodontist. Very impressed. I was skeptical at first but the main reason i got them online was because doing the impressions at the orthodontist often causes a gag reflex and is just not pleasant at all, but doing them in the comfort of your own home was definitely so much easier. Dont be scared to order them!
Review by Rooven8 months ago
Ordered from Retainers Direct and did the process, retainers came back almost perfect. Contacted the company and they made them perfect. Great customer service. Would recommend. Excellent company.