This company is totally unreliable and would go as far to say a scam. I purchased two tests through wowcher as it looked quite good. I was sent two cards one for genetic predisposition and the other for ancestry. For months their results website was down so had real trouble getting them.
Then they eventually sent one through to me but I never got the other one and to be honest looking at the result I did get I didn't have any confidence in it and especially after seeing all the other reviews and seeing how bad their communications were.
My purchase was done quite a while ago but I never got round to leaving a review and just came across one of the cards so I thought I would warn people not to be taken in by them
Review by Hazirah2 months ago
Hi this is total scam please be aware and don’t waste your money
Review by Satrughan2 months ago
Sent in my dogs dna sample . They received it and tested in one day .The results were not close to what my dog is . Quality control and tested in one day ? How is this possible ?
Review by Teagreen2 months ago
I got a paternity test that was a lot cheaper here than the other companies were charging. The results were the exact same as another test which I paid SIX TIMES the price for. Identical DNA signatures and results for both of us. This test is affordable and accurate. Don't be fooled by the low price or negative reviews of people sending in dog DNA.
Review by Erlish Badurina3 months ago
Total scam. Money paid. No test kit delivered. email contact addresses don't work. AVOID.
Review by Shanha Khandoker3 months ago
These people nearly caused a divorce between me and my husband. Please don’t do it ! I never got my paternity test results back. I want to expose these people. Please email me on [email protected] gmail .com if ur willing to help me do this.
Review by Yarmouth3 months ago
great experience overall
Review by Wenners3 months ago
Did test with them for 2 people. It took 3 months to get results back, as opposed to the 2 weeks they say on their marketing propaganda. I was happy with ancestry results, but not sure how accurate they are, as little information is provided apart from % of large ethnic groups.
However as I received a duplication of the health genetic tests for each of the people, I realised that both predictive genetic health test for the same person were not consisting, for instance in one test it said that the person is High risk for Multiple Sclerosis, and the other page said the same person was Low risk!!!! Well you can't be both, so I am not trusting this. I will use a more reputable company instead.
The good news is that I got a full refund for the amount I paid. So, happy days, and for that they get a 2 star.
Review by Jela4 months ago
Total scam sent my test back a month ago still saying awaiting samples.. Have emailed numerous times and been ignored tried phoning and have not once been able to get through! Will be reporting to trading standards.. Wish I had of read reviews before I paid!!
Review by Duranda4 months ago
Total scam. I sent my test back 10 weeks ago and my account shows a status that they are awaiting samples.. I've emailed several times and been ignored. No one answers the phone numbers, just a recorded message. No one comes back to you if you leave a message. I'm livid and wish i had read the reviews beforehand then i wouldn't have bought the kit. Even if my results came back now, I'll ignore them as I've read many reviews that say they are inaccurate.
Review by Sayqa4 months ago
What a load of rubbish! Wish I'd read these reviews before I fell for it and bought a kit, well- only one swab arrived so I was told to use ear buds which made me question how exact the sample was going to be. Can not call anyone or email, just have to wait for results?!?! Ridiculous. Well my labrador is a chow chow....... We'll be getting our money back from these cowboys😤😤
Review by KristinDekorte4 months ago
its a scam, they ask for the breed of dog you think you have and it comes back as its that breed. i know mine is a cross, and wanted to know what with, it came back as no cross,
Review by Gelsys4 months ago
A complete scam. Wanted to know what breed my dog is. I know her mum is a dachshund but no idea what else she is. Results came back and apparently she is a labrador crossed with an English bull terrier. What a load of rubbish, she is long with short legs like a dachshund no way does she resemble a labrador. What a laugh. Refund would be welcomed if you bother to read your reviews.
Review by Baars Chesakov4 months ago
As far as our testing went . ..all was well ..
Said 5-7 business days ...updated us at every level of testing ..and had results the 7th day
..completed as promised
Review by Effes Horsmon4 months ago
Oh ok so this is why I am not getting my results. They should not be allowed to get away with it , surely there is somewhere that we can make a complaint to. I shall ring consumers affairs and hope that others do the same, they should be investigated at the least
Review by JadeF5 months ago
What a shambles. After spending $160 for two test kits, I can't register the tests online. Promises of help within 24 hours are false.
Don't waste your money with this outfit!
Review by Bafford5 months ago
I think these people are scammers too. I did get a report but they won't give me further information other than I am 'medium risk' for a few things. I asked which genes pout me at risk of these things and they will not answer. They asked a lot of info at the beginning and I don't believe they did a DNA test at all. I think they just made some assumptions based on my answers. I have reported the English part of the company to Trading Standards and have requested a SAR. The fine for not providing answers to a Subject Access Request is up to a million pounds. They have a month.
Review by Bafford5 months ago
BEWARE NONE OF THEIR EMAIL ADDRESSES WORK I got no reply from their message form either. I believe they are a scam
Review by TheZlugg5 months ago
This company seems like a total SCAM.
I sent mine and wife's DNA Samples about 2 months back - NO RESULT YET ! NO REPLY !!!
Sent Emails. No Reply.
Nice one VIAGUARD ACCU-METRICS. You should teach me how to make cash doing nothing and fooling people.
Review by Fallen5 months ago
In December 2018, I bought one of their $50 Canine DNA kits as a gift to my son for Christmas. We followed the instructions carefully and correctly. We swabbed our dog as directed, and we mailed the sample in the return address envelope that came in the kit back to Viaguard. This was on January 2, 2019. Well today is March 15, 2019, and we still have not received the results.
Viaguard sent one email (from their general email address, which does not respond to customer complaints or anything for that matter), which read:
“OUR STAFF DO NOT HAVE ACCESS TO YOUR RESULTS. DO NOT PHONE OR EMAIL IF YOU HAVE A PROBLEM.”
And that was it!!! Viaguard did not provide me with their direct phone number &/or direct email address that handle customer questions/complaints, so there is no way for me to get a refund. I paid Viaguard $50 for absolutely nothing! Never got the results. Viaguard has been scamming and stealing money from millions of innocent people for years. Check out the 57 complaints made against them to the BBB within the past year (all are totally legit). I don’t understand why they haven’t been shut down yet...how many more complaints will it take, BBB?!?! Shame on Viaguard. They all belong in jail.
Review by Sumalee5 months ago
Total scam! Tested my pug to find out what she is crossed with and found out she is a pug! A lot of rubbish. Basicly I did Accu-metrics DNA testing to find out what is obvious and visible with eyes! Avoid!
Review by VPeart Muskat5 months ago
Received results within 7 days, the report appears concise and I believe it was a great value for the dollars spent. No regrets here....
Review by LucGav5 months ago
This company should be shut down disgrace . I emailed to say I'd heard nothing then same evening 2 emails in a row, one agreeing quality control pass and one with my dog's results. They only gave me 2 breeds. One that I'd given them. Result was wrong. So wrong. Don't waste your money
Review by Tejal Schär5 months ago
SCAM! I'm so sorry I didn't read these ratings before I sent in my $100 for a DNA telomere test.
Like all the others, I received no response from them and it's now been months since I sent in my sample.
The website still says 'awaiting sample' when I type in my code.
Do Not waste your money too.
Review by Delphinia5 months ago
This is a total scam. The results website says that there is a system update but it has been like this for months. I sent the results by registered mail but it has been lost! That takes some doing.
Do not deal with them as they are happy to take your hard earned money and obfuscate.