Horrible service, I ordered my item 3 weeks ago but still have not gotten any confirmation email or anything!! I want my money back. I g been trying to email to contact you but no one has returned my emails or my calls. What kind of a company is this!
Review by Mommashobby Nsafoah4 months ago
Edit: Since posting this review, Mike(owner of Responder PSE) has reached out to me. Apparently the problem employee is no longer with their company and I've been offered some compensation on my next order if I'll give them a chance to prove themselves again. I will do so, Mike's earnest tone and prompt replies are compelling. This build will definitely come around again and will need lights, and these guys have the best pricing for Tecniq. I've upgraded my rating to two stars, but going to leave my original review in place until I've tried them again and they've proven themselves. Good stuff to follow, hopefully.
This whole purchasing experience was a farce from the beginning. Zero confirmation upon order placement, almost zero communication, weeks of being strung along and having my calls and emails ignored with only occasional bits of information. Information which turned out to be inaccurate. I finally called the factory who was supposed to drop ship my parts, only to find out these guys were on credit hold the whole time! I threatened to have my credit card company reverse the charge due to fraud and told them how they could get my parts to ship from the factory, and magically my parts shipped immediately.
No apology, no compensation for time lost and project delayed, nothing. Absolutely astounding.
Oh, and the freight was completely ridiculous too. 25 bucks to ship less than a pound within the USA? Buy elsewhere.
Review by Noodlepig Yosan4 months ago
never received my product
this place is a scam!!!
They wont answer their phone and if they do, they hang up on you!
Review by Shavonnebrown6 months ago
I ordered a radio mounting bracket over a month ago and still haven’t received it. I called about a week ago and was told it’s a part they keep in stock but since they’ve been moving to a new location they haven’t been able to ship my part. I paid almost as much for shipping as the bracket cost with hopes to have it within a week or two. Very disappointed.
Review by Bafford6 months ago
Had some little problems with the website processing transaction. Finally got purchase to go through. Never received confirmation via email so I contacted them via email. Received message saying that they had received order. No order/confirmation referenced or other info disclosed. And was really wondering if If they were legitimate. Never received any updates or shipping info but product appeared within reasonable time. Overall Im happy. Decent price and delivery time. Would be 5 stars if there was better communication!
Review by Dck6 months ago
Ordered a part 2 months ago and still haven't gotten it as of 6/17/19.
Review by Hoeydavis6 months ago
I am sure you have a great company and customers who depend on you to provide equipment for their public safety needs having been in the business for 46 years I have learned that you have to have the right tools to do the job.
All I ask is that you maintain a good rapport with your vendors. My experience is that I ordered a product advertised on your website and the vendor called me directly telling me you didn't the authority to sell that item.
How did he get my name and company phone number to call me in the first place trying to convince me to buy directly from them.
I cancelled the order.
Review by Fennij7 months ago
Responder Public Safety Equipment is rated 2.0 based on
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Millwell Drive 141b