I am currently sat on a bus waiting for transfer- been here an hour. Bus driver standing talking to others whole time whilst we are having to listen to Whitney Houston’s greatest hits. Awful.
Nobody at desk when flight arrived either.
Booked transfer via On The Beach; never again.
I understand that we have to wait for other flights but an hour is excessive and money grabbing!
Review by Dundrum1 year ago
Booked via Shuttle Direct for transfer from Alicante airport to Benidorm. No problems whatsoever, prompt service, friendly drivers and staff. We did have an issue getting through 48 hours prior to departure which was explained was due to a problem with their telephone systems. We just took a little walk down to the Benidorm office and our transfer was all sorted and confirmed. For 6 EURO per person return, very good service. Would book again.
Review by Mol2 years ago
I Had the misfortune to book a car from hotel to airport using "resort care " ( thats a joke in itself) going home from benidorm The agent booked it as am and not pm as requested i went into office to politely explain and was subjected to abuse the "supervisor" was incredably rude i have never had the pleasure of being so insulted she was shouting and bawling honeslty i could not believe it All i said was obviously theres been a simple error can you please reschedule well she went into this torade and said our bookingw as fullfileld as the taxi had been at our hotel am ..the english girl on desk was visibly embarressed
I said i was not accepting the situation as it was nor the abuse i was tol to come back at 12 the manager would be in I went back manager didnt have the good manners to come speak to me the same english girl at desk said manager said if i paid half of call out charge they had to pay the booking would still stand or i could go elswhere I reluctantly paid
I would definitley avoid these people the supervisor has no respect for herself let alone customers
the rescheduled taxi turned up and he was an absulute gentleman could nto do enough for us and was the most pleasent car journey ever
but i would NEVER use RESORT CARE again
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