Resin drives was amazing from point of sale to the Amazing 3 men Lee Carl and Ste full of ideas and professionalism!!
Review by Embankment Schwenz2 weeks ago
I got a quote for my path to be widened and a ramp to the garden waited 5 months for my job to be done and then they cancelled! They wouldn't give me my deposit back and luckily I paid by credit card so they got it back for me ‼ So always use a credit card when dealing with this company in case the same thing happens to you!
Review by Mumun McKinsley2 weeks ago
Contracted Resin Drives to complete some surface work and lay resin in the back garden. Deposit paid in May. They cancelled twice and now they’re ignoring phone calls and emails. Thankfully paid via credit card and now just waiting for the credit card company to refund my money. Dreadful company, awful service and they really aught to feature on BBCs rogue traders show.
Review by Roggi3 weeks ago
Whilst the install was good, I now have a problem with lots of patches appearing. The real problem is that they are not responding to e.mails, phone calls. Have spoken with a Mark Greenwood, Alistair in telesales twice. He twice told me it is in the hands of Tony Walsh, and today wrote to the MD Richard Cowan. So at the moment if you are considering using Resin Drives Bradford ( not to be confused with other resin drives). ask them why they don't respond when you have a problem.
Review by SomeoneInTheUS MontalboCustomer4 weeks ago
Great job done by the team. All went smoothly and on time! Very happy indeed.
Review by Gosa1 month ago
Couple of hiccups due to weather but all in all very happy. Already been asked numerous times about our drive and would gladly recommend Resindrives.co.uk. Thank you to all involved.
Peter and Mary Thompson
Review by Aneximander Malduca1 month ago
This is my second customer review. I have read all the other bad reviews and they are all the same. Appalling after installation service. Four months after the installation, three letters, numerous phone calls I have yet to have anybody to call me and ask me what are my problems.
My mistake was to pay promptly and in full. I should have held 10% back until the faults became apparent and were repaired. My advice based on my experience. DO NOT PAY IN FULL UNTIL THEY HAVE CORRECTED ANY DEFECTS.
Review by Sendai1 month ago
A massive thanks to all the team for my fabulous new driveway. I am absolutely delighted with the finish and its even better than I expected. I can't speak highly enough of the company!
Review by Anurban1 month ago
Be very careful about using this company.
On 19th August they were served with a Company Voluntary Arrangement (CVA).
This probably explains why I can not get any response from them via emails or phone calls. The phone number advertised,just go dead when attempting to call them.
We paid a large deposit to them on 12th September 2019 and as yet have not had any indication of when, or if, the work will start. We have now contacted our bank in order to try and reclaim that deposit. We are not hopeful!
We have decided not to persue our order any further as it looks extremely unlikely the works will ever get started and as there is supposed to be a 10 year guarantee on their works, we though it best to cut our losses now before it gets financially worse for us.
YOU HAVE BEEN WARNED!!!
Review by Cknott1 month ago
Only got 4 stars due to the initial communication mishap, ie: not notified at all about anything when they didn't turn up on the due date. They turned up, after quite a few phone calls made by myself, two weeks after the date agreed on.
However, they guys that did come and do the work required were totally outstanding. They were a great bunch of guys and did a better job than I thought would be done. I am so pleased with the work.
If it weren't for the initial snag it would have easily been 5 or more stars.
Review by Patterson2 months ago
We had a patio installed by Resin Drives in February 2017 we chose the colour carefully even visiting their showroom in Bradford where they have a display. The installation was completed but after a few weeks the resin changed completely in colour turning a horrible brown and orange. We contacted the company and someone was sent from the company and he had no idea why the colour had changed so dramatically. We spent months trying to resolve the issue with Resin Drives their after sales service is atrocious never returning calls, twice they were booked in to rectify the work and they didn't show up and then eventually told us that the colour change was due to the fact that a non UV resin had been used and this was a weathering process. This was never explained to us at the time of purchase and had we known the colour it was going to end up we would never had had it installed. They assured us that after the weathering period of up to 18 months the natural colour of the stone will show through. We are still waiting!!! It looks so horrible that we are having it taken up and replaced. Resin Drives are only interested in taking your money!!!
Review by Ramm2 months ago
We would like to congratulate the workforce, Gaz, Lee, Odie, Marshal,Dennis, and Karl for the most professional way they worked, they didn’t stop from the time they got here until the time they finished. We are so pleased with the fantastic drive, it looks amazing, We will recommend SUBLIME to anyone. Thank you, Pat & Dave
Review by Shopforever Reinlie2 months ago
A great platform for honest traders to be found by consumers who want peace of mind when choosing a contractor for their work!
Review by Bagelicious2 months ago
The work carried out was found to be a high standard. Very pleased with the product. Would recommend to friends and family.
Review by Salinthia Lochle2 months ago
The initial work was done well, although probably because it was contracted out to local workers. Since then, I have had a problem with a gap appearing between the resin and the blocks. I have been trying for five months to get them to repair it, only to be fobbed off with make believe stories of why they haven't been to do the repair. Numerous missed appointments, their 'customer service' department won't answer the phone and the guarantee they give is not worth the paper it's written on. Bunch of cowboys. Reading other reviews, it seems I am not alone in experiencing these issues.
Review by Galfrid2 months ago
This company is not as they seem. I have found out that they entered into a CVA (creditors voluntary agreement) in August 2019. We were visited in September and none of this was disclosed to us, otherwise we would not have entered into a contract with them.
We asked resin drives to come and give us a quote based on the fact that their website was offering a finance deal. When we spoke to the sales person he told us they weren't currently offering it, BUT, they were in the process of getting it and that we should pay £500 to secure the price pending the finance deal. Days later we were told they were unable to secure a deal, so we asked for our £500 back as we would be unable to go ahead with the sale. They told us it would be a cheque refund and would be organised at the end of the month (september). My husband has been ringing almost daily since, often not getting through. The only telephone call being answered is for the sales team, who are unable to help. When my husband asks for a call back they are not doing so, despite their customer charter stating they will return calls within 24hrs. It has now been 6 weeks since they promised to return our money and nothing. We will not be using this company in the future when we can go ahead with the work required as they are not trustworthy or professional.
So much for the 12 sentence customer charter - they don't give a stuff!
Review by Chantilly2 months ago
My new driveway is stunning and whilst the weather caused a small delay in the fitting process the workforce more than made for it with their technical skill and creative attributes. I would recommend resindrives to everyone looking for a top quality driveway. Delighted with our new look.
Review by Manxkity2 months ago
We are very pleased with our driveway, 2 years on and it still looks as good as new. The salesman Neil Mitchell was extremely helpful and polite throughout the appointment and explained everything thoroughly which gave peace of mind. My installation date was moved back due to bad weather which could not be avoided but I was booked in for the next available date which was the following Thursday.
The workmen arrived on time but had to wait to start the job due to bad weather again, after 30 minutes of waiting they began laying the resin, I was shocked how quickly the resin was laid. Once finished they cleaned up and my driveway looked incredible.
When I woke up in the morning I noticed there were paw prints all the way down the driveway so I called the installations department and they had the same team of workmen start an hour earlier to come and patch up the paw prints before they started their day.
All in all I had a pleasant experience with Resindrives, I understand that isn't the case with a few people but I can tell from my dealing with Resindrives they are very passionate about what they do and I assure you they do a wonderful job.
Review by Bethaney Poljakovic2 months ago
Came quickly and repaired the guttering, reasonable price. Very pleased with service.
Review by Teahui3 months ago
While installation went well...
They chased me for the satisfaction note so that payment could be made. This was before they said it would be OK for the car to go on the drive. Then found car bottoms out when putting car on and taking car off drive, 5 months later all phone calls have been ignored and all promises to call and rectify have been broken. They make an appointment to call and then don't bother to come, no phone calls to apologise or anything. No customer service or care at all
Review by Yarie Noraika3 months ago
I've looked for car mechanics, electricians and gardeners with great results
Review by Rosy3 months ago
Excellent product installed with genuine expertise.
Review by Kylalala3 months ago
The end result of our Resin looks amazing and we’ve had so many compliments. However, the reason I’ve not given 5 stars is the lack of communication between Resin Drive and us. Due to the very bad weather, as resin cannot be laid in the rain, it had a knock on affect, and so from start to finish, what should have been a couple of weeks max, took over 4 weeks. Unfortunately it was me that had to keep ringing them to find out what was happening, and i was always told someone would call me back, but they didn’t, apart from Tony, who come the end did call and arranged laying dates etc.
Review by EdBekker Jabr3 months ago
My drive looks very good. All the men cleaned up after each day. The main office kept in touch all the time informing me of what was happening.
Review by Noratel3 months ago
My drive has major dips, patchy areas of loose gravel, covered with moss. My husband and I have been calling and messaging for at least 18 months. The last 6 months I have been chasing constantly, as they never call back or call when an appt is booked and when they don’t turn up, I have to chase again to find out why and chase for a new appt. Finally it was agreed by the director that they accepted liability under the warranty booked me in for today 19/8/2019, I did call Friday to confirm they were coming out, once again was told someone would call me back, but of course they didn’t. Had to take my mum to the hospital this morning so had a friend wait in for them, of course they didn’t turn up. Called 3 times 9.30, 10.15 and again when I arrived home at 11.30 and they have now told me the team scheduled to do my drive are sick ‘REALLY COME ON’. Now waiting for a call back from Dave Johnson manager of installs, hope he calls 😫 I am very concerned and feel I now need to pay for legal advice as our warranty runs out in December!! Please can this be sorted as I can’t afford to pay for another drive and it’s not safe to leave the large dips as they are. We have a lovely house with a driveway that was amazing when it was first laid but now looks a total wreck. Nina Durnford of Milton Keynes