Customer service and support is appalling. Rescon never take my telephone call directly, my call always ends up with their answering service and I never receive a telephone call in response to my message. It literally takes a month to get an appropriate response to simple email requests.
I have repeatedly asked for a full reconciliation between what we have contracted to pay for (in $ terms) and what has been paid via invoices raised as I believe that Rescon has overcharged, and that we have overpaid. My initial request was over 3 months ago. Out of the blue I then received an email advice that a credit would be made to my account - no explanation or anything was provided with the email. The requested reconciliation has still not been received.
Promises of deadlines for completion of tasks etc have been continually made and broken. "We will be in touch to arrange next week" never eventuates.
We have never had a visit or communication from the Rescon Site Manager.
I can provide details of numerous other issues that have caused us to be totally dissatisfied with Rescon. An example which typifies our experience: a defects meeting was held a couple of weeks ago, of the numerous defects there was still significant rubbish to be cleared, and there were other jobs to be completed that would generate rubbish. The rubbish was cleared, and then the other jobs completed, so now there is more rubbish left on our building site.
Review by Transformed1 year ago
Our luxury Granny Flat from Rescon has just been completed and I have to say we are extremely happy with the end result.
I initially chose Rescon as I felt they had the best floor plans, e.g. making great usage of the 60sqm, not too many hallways or coridoors that waste space.
The next reason I ended up going with Rescon is the before sale service, our sales guy Phill was amazing as he had prior building experience and really new his stuff, he had a look at our site and then listened to our needs and came back to me with 5 plans that would work. Phill made so many great suggestions that really made the difference in the end, little things like making the space for the fridge larger so as we could fit a double door fridge in, it’s only little things but it’s now I realise how good his suggestions were.
You measure a builder by how they good they are and how they treat you when things go wrong (and with construction there are always bound to be issues along the way) and on this front I can say Rescon were brilliant. We had a couple of issues and when I notified Natasha at head office it was dealt with within 24 hours. No problem was too big or too small, this cannot be underestimated as this is a huge thing when building.
I would have to say the majority of the trades did an amazing job, my dad is an ex builder and had a good look over everything and he was impressed. I work from home so I would keep a watch on them from time to time. Special mention goes out to Craig their brick layer, he took 5 days and careful placed every brick like it was his own house he was building, Mark the Electrician was outstanding and went over and above, as were the tilers and plumbers. Honestly all the trades were great and were happy to have a chat, I would bring them down a coffee each morning and say g’day.
Our old meter box on my house was too old so that had to be updated when the new granny meter box was installed, other than that it was bang on budget. We did go over time a little but that is ok, we factored in a buffer of extra time.
I very rarely write reviews as i’m just too busy but I felt Rescon deserved special mention for the exceptional granny flat they built us. I recommend them and you should definitely give them a look in if you are in the market for a granny flat.
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