Rubbish. I ordered a replacement Ingersoll key, which I needed before I went on holiday. However, when it arrived it wouldn't turn in my lock. I emailed the company who sent another key, but I had the same problem again - they key had clearly not been cut accurately enough. By that time, it was too late to go somewhere else.
I was told to return the keys by post for a refund. This raised some security concerns, as I had to send them to 'Replacement Keys' - not hard for someone to guess what was inside. On top of that, the company said they wouldn't pay for the return postage, despite the keys being faulty!
Review by RiojaSuzy2 months ago
Its been almost 2 weeks and I have not received the keys and there is no number you can call for any queries.
Review by Rotterdamsalsa3 months ago
Replacement Keys Ltd, you are absolutely amazing. Ordered keys on Sunday, Tuesday I received a set of special keys. The price was amazing, 80% less than major/local key cutting shops. Service and communication was quick for pre-sales queries. Other companies should take note, this is how you provide a fantastic service to customers. Recommend to all
Review by Deelaine3 months ago
Ordered Yale Superior keys that have an ABC code, ordered Monday at 6pm and came wednesday morning with Royal Mail.
The keys are a better fit than my original pair and was a third of the price Yale were quoting! Very impressed...especially as was sceptical before but with the price, fast delivery and perfect fit, I can’t complain!
Review by RocketRancher4 months ago
I had a positive experience. The key works very well on my Givi luggage.
They sent me another key for free when the first order didn't arrive due to postal issues I believe...
Review by Shadow Janas4 months ago
Great fast service, I've used them for motorcycle luggage keys on a number of occasions and never found fault.
Review by Woodmanjc Gulycz4 months ago
The website's user interface is extremely user-friendly, it's easy to purchase a Yale replacement key. The delivery is fast, prices are low.
Review by Sunette4 months ago
Really excellent: they know their keys, and treat their customers right!
We needed a spare key for a post box in a block of flats. Everywhere we had tried in the past had been unable to help.
Replacement Keys were quick to respond to our request for help in identifying the key type, and when their first suggestion did not work, they were super helpful in trying again, and then again (at no cost for these 2nd and 3rd attempts). The 3rd key was perfect (a custom order).
We were then able to order some more (still at very inexpensive prices) and recommend the company to our neighbours who have the same difficulty getting copies.
Review by Hariyanto Oyeogbe5 months ago
I ordered a Coachman Zadi key to be cut from the code late on Fiday afternoon, i had the key delivered 1st class by 9.30 on Saturday morning. thats what you call service
Review by Jamesybean Moverman5 months ago
Needed replacement keys for a set of roof racks on my newly purchased golf GTD. The customer service was brilliant and pointed me in the right direction as to what key was suitable for the job. The delivery was fast! Took less than 24 hours to arrive. Definitely recommend and will use them again if need be in the future. Pleasant transaction.
Review by Mairi5 months ago
I originally went to a locksmith to get a copy of a mailbox key. When that copy didn't work, and they said they wouldn't be able to produce the right one, I found Replacement Keys instead. I got two keys for under £9 including postage. The keys arrived the next day, and worked perfectly. Wish I'd gone to them in the first place!
Review by Sinoreta Naiknavare6 months ago
so impressed. new keys for bike lock came next morning, worked perfectly! bike shop say 2-3 weeks
Review by Laveena8 months ago
Second time I have used this company,
Half the price Ingersoll charge
Quick turn around
TEN STAR SERVICE
Cannot recommend this company highly enough.
wish all companies were like this
Review by Rokszin8 months ago
After getting 2 high security keys cut at a high street shop and paying £30 for 2 keys that didn't work, I got a refund and then paid less than half that and received 2 keys from replacementkeys.com about 19 hours after I ordered them - they work perfectly. Awesome service!
Review by Ejaita10 months ago
Excellent service, prompt response and next day delivery. Would definitely recommend.
Review by Briarne10 months ago
Excellent service,ordered my key Monday @ 15:15, was delivered in next days post.
I would recommend this company to everyone.
Thank you for an excellent service
Review by Keyauna11 months ago
Delivery was fast, ordering easy. Pity the keys didn't work very well. 3 Star Yell keys cut from correct code. So stiff I could barely turn them. Didn't work in one side of the lock at all.
Pretty much garbage.
I note the reply below, but don't fall for this nicey nicey rubbish. These keys are just badly cut, clearly by someone totally clueless.
When I emailed them they totally ignored me, and the Paypal case that I had to open. The only time they responded was when I posted this review. Buyer beware.
Review by MDHodson Pegorini11 months ago
ordered key for old Citroen roof rack - key works fine and arrived two days after ordering
Review by Winemaker1 year ago
what an excellent service.
Review by SMRobertson1 year ago
Excellent service and the price was very good. I would use this company again when possible.
Review by Gyslaine1 year ago
I ordered two door keys at 5pm on Thursday evening and received them already today which is Saturday. I didn't even know you could order key's online until I googled it and this company came out the best for price and reviews.
Thanks so much for the quick service :)
Review by Lowick Chowbay1 year ago
Fantastic service - quick reply, very helpful and keys with me next day!
Review by Nfs Jimson1 year ago
Found this company online as I needed a spare key cut and programed for my 2011 Mondeo. Ordered online had confirmation phone call the next day as per their ad. man came as promised and cut key then went into programing key to vehicle again and again. He really tried even making calls to office to get code numbers to no avail, it should have only taken him 3/4 of an hour but he tried for 3 hours and no luck. turns out to be ford only. I can only praise the company and staff for trying and true to their word refund was in bank a couple of days later, you cant say farer than that.
Review by Lemorra Boydon1 year ago
I placed an order on Wednesday and received my keys in the post on Thursday. Super efficient service and it was really easy, literally took 2 mins online to place order.
Review by Josepha Yangpang1 year ago
I don't think it is possible to me be any more impressed with this service. Absolutely outstanding. Ordered at 4pm on a Tuesday, key had arrived with me by 10am Wednesday and did the exact job I wanted. Well done guys, keep up the good work