We just got home after 18 days in a motorhome from Rent-easy.
I have to point out the extremely professional and personal customer service, they are giving.
When you enter the camper store, in which Rent-easy is located, you find the counter to your left. From the moment we got there, we were nicely greeted and were offered to stay in a waiting room with coffee and cold drinks, due to many eager vacation costumers.
When it was our turn, Tanja patiently showed us the motorhome and presented all its features. I have to say they have a special employee in Tanja, in which I will elaborate on later. There were plenty of time to ask questions, which was good, because it was our first time in a motorhome. When we left the place in the motorhome, we felt safe in how to start our journey.
How your vacation in a motorhome turns out, is entirely up to you. All I can say is, it was our first, but definitely not our last trip in a motorhome, and we will most certainly use Rent-easy again.
Our returning process of the motorhome did unfortunately not go as we planned.
Firstly we had entered the wrong address on the GPS. Which resulted in us driving around in central Hamburg, with lots of cars close to us. This meant we arrived late for the returning of the motorhome.
Secondly we completely miscalculated how long time it would take to empty it, which resulted in us being 2,5 late before they could get to clean it and hand it over to new customers. Of course, I do not recommend to pull the same act as we did, as it obviously stressed the kind workers at Rent-easy, but how they and Tanja handled it, made med sure that this is where we go back to, when we are to rent a motorhome again.
I could tell Tanja was stressed due to our late return, but she handled it professionally by gently letting me know, how it stressed the workers there, but that she had managed a solution.
I wish we had time to go back and give all the workers ice cream, but our energy just wasn’t to it. Therefore I decided to write this thoroughly review, to let Rent-easy know, how much I appreciate their work.
A very satisfied customer.
Rent Easy is rated 5.0 based on
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