I picked up a rental car in France and returned it three days later. As well as a manual check with the representative, I made a video of the car at the rental place before receipt, to document the state i received it in.
When returning the car, a minor scratch was immediately discovered on top of the bonnet of the car. I later received an email saying that 850 Euros would be deducted from my deposit.
I checked the video of the car and found the same scratch clearly present before the handover. In the face of video evidence, Enterprise Rent-a-Car is still holding on to my deposit 10 days later. They are yet to review the video and insist they have 2 months to do it.
Review by Oscar Estrada4 years ago
I book a BMW car online but when I got there they didnt have the car so I ask them to pay my money back but they said I shall ask the internet site because they have my money .. When I ask the site they told me that the company had told them that I have rent the car and they cant not give my money back
Review by Saswati5 years ago
god car, good service
Review by Schaalchick Sokolinsky6 years ago
Excellent & lot cheaper then Budget the provider. Excellent car. We got a upgrade. No problem with your voucher. Thank you.
Review by Luxmy Cleves6 years ago
When I booked the car online everything seemed fine. But when we went to pick up the car at the arranged place it wasn't there and we had to wait 2 hours and take a taxi (18 euro) to another location, then they didn't have the child seat I booked and I had to go buy one in the supermarket (60 euro) and now I am stuck with that because they won't refund the money for either taxi or seat. When I went to return the car in the Arranged place In Nice it wasn't there... Surprise!! And I had to drive around town to find the parking lot where someone on top of all smashed into my door so I had to pay another 250 euro for a bump on the door.. Everything has been problem and I will never rent a car through this company again and I strongly recommend others to do the same!!
Review by Sattvik6 years ago
First time renting via Rent-a-car.eu. Very pleasant experience. Reservation was accurate and no surprises.
Our rental was at a very competitive rate when compared to other options.
Would definitely rent through Rent-a-car again when in Europe.
Review by Ellynes6 years ago
My husband wasn't notifiied about amont of amount deposit. 1000 EUR was a bit much. We will NEVER use rent a car again and share our "experience" with friends.
Review by Hannnah Mastana6 years ago
I was quoted under $200 for 3 days car rental from Europcar in Siena Italy. I also requested a GPS which I was aware of the extra cost. Initially they took out 261.81 on the 16/5/13. When I picked up the car I also adjusted the insurance to comprehensive, again agreeing to the extra cost.
On return of the car the office was closed which I wasn't informed of, and the key was just too be dropped off in the box. In total we had the car for 6 days and the next charge to my credit card was $330.10 on the 27th May. At no point was it discussed that this would be the final total. If so we would have looked elsewhere. Will not be recommending Europcar to anyone and definatly won't be using them again
Review by Roggero Marenzi7 years ago
It was the cheapest
and proved to be the best
Review by Prosentient7 years ago
We wanted to rent a small car (VW Polo, Seat Ibiza, Renault Clio, Opel Corsa...), but ended up getting nearly the smallest possible car (VW Up).
When car rentals description says that they offer a VW Polo then I would expect to get that car and not a smaller car. I don't have a clue about car rentals own codes (this case EBMR), so in my opinion a car rental must offer what they say in plain English.
Review by Muksud Beautrice7 years ago
The pricw were realy good.
the two problems are
we added a full insurance, when we came to the car company they charged 1000 eur as well and they said that we shall get it back if there will be no danages at all. it is not written in ypur web and we really were suprised.
we tried to reach you through the internet and we couldent you have to fil all the details in the form and although we did it we couldent reach you.
Review by PatrikL Wefald7 years ago
everything was ok with my car rental in nice, france. however the moment I asked the lady at alamo rental desk if the car has GPS and the answer was No. and I got the GPS for 39.99 Euros. Indeed the car had a GPS system and I paid the money for the extra GPS needless.
Review by Stobswell Derrow7 years ago
I reserved a car on a rent a car service. It had to be a minibus Mercedes Vita, I paid on line and full insurance and extra for tiers and mirrors and for all what could be possible. When I came to the office to take a car at Milano Airport Bergamo, suddenly I found out that insurance I pied is nothing; I had to pay for the full insurance to the company 300 EUR more and additionally deposit 300 EUR. If I would not they told me that they have to reserve deposit 3500 EUR at my account. Then they told me that they do not have Mercedes and gave me a Peugeot because Mercedes was not returned, it seems to me that they do not have them at all looking at their auto park. Peugeot was almost killed, full of scratches and “wounds” not all of them were indicated in the acceptance car list.
Review by Rebholz7 years ago
be careful rental company might not honor the voucher and charge you all kind of extras
Review by Cosmoso7 years ago
All went well. We had a defective 12V adapter in the first car we rented and the car was replaced without any hassle whatsoever. Will rent again for sure from them.
Review by Bafford Aulsebrook7 years ago
The car was great and we don't have any inconvinient except for an overpaid that the company charge in my account when we thought that all was included. I think it's a bad practice to put a competitive price that is not real.
I will not use this service anymore. Is sad, the service was great but I'll not be sure about the price anymore.
Review by Welle7 years ago
The zafira was a lovely car to rent
Enough space for 6 people with hand luggage
My first time in a left hand drive car and your car made it easy
Review by Ursy Zawadzinski7 years ago
I hired a car through Rent-a-car.eu on two dates 28th may 2012 for 3 days,and on 11th june for 3 days.Both in benidorm and with Centauro.Both Rent-a-car.eu and Centauro made it the best and easiest car hire I have ever encountered,both are top class and a pleasure to deal with.I would encourage friends or family to use them without hesitation,for price courtesy and professionalism.Top class Rent-a-car.eu and Centauro..
Review by Yarramasu7 years ago
the car was perfect, the staff was very friendly, next time I will choose for sure the same company!
Review by Bafford7 years ago
They gave me Fiat panda with 35 liters petrol and charged me 85 Euro.
Petrol was 1.14 Euro per liter in Tenerife.They cheated me 42 Euro
They are fraudulent.That is it.
Review by Barnfield7 years ago
after three days that i delivered the car in perfect conditions there is not deposit back on my account.
Review by Zaky7 years ago
Good service, but...
The booking page has some flaws:
It doesn't state how many persons per car - so when booking a van you can't tell if it's at 9 person bus or something you can use when mooving e.g. furniture (an e-mail to the support solved that).
it doesn't state the deposit required by the car rental company. In my case it was 3000 euro! (try withdrawing that amout on you visa!).
I booked two seats for children but on the car rental company information it said 3 seats.
It turned out that the person behind the counter only spoke Russian and Italian. English (or German) would have been nice!
We ended up waiting more than an hour because of different difficulties at the car rental office in Rimini - including the issues mentionned above.
On the positive side: the fees payed localy were actually lower than stated on the booking page.
Review by Luang7 years ago
We rent the car for 5 days than the NeXT day ( 1 month advance) we change the dates And ask them to correct for 3 days with mail . We got a mail says no problem and we had been told that they will send us a new voucher, than for a month We hadnt receive any answer. a week before my holiday i wanted to remaind them the change of the dates and they wrote me its to late And the reservation was non refundable for change , we had to stay with car for 5 days.
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