Third ride - Had a FLAT!! Guy who fixed it said there was a pin hole. I'm assuming a cheap defective inner tube. Fourth ride - went to ring bell & the cap had fallen off so couldn't ring bell & almost hit someone. It cost $450.00 plus fixing everything & adding cup holder & mirror. Now worth over $500.00 & NOT IMPRESSED one bit. Gonne give the piece of garbage away. Thanks for the ride!!! Katie
Review by Pentrewaun MyClubFinances7 months ago
Bought a brand new mountain bike, have only ridden it four times and one of the pedals feel off, I drop it off for repair in December and its now February and they still haven't done anything!
Have emailed them and phoned a few times, they say they don't have any cranks in stock and will have to order them but in the almost 2 months my bike has been in the shop they still haven't placed an order!
Review by Vallison9 months ago
Darren at Reids in Adelaide delivers excellent service ... just bought our second bike from him ...built so we could take home with us and fitted into our car ...exactly what I wanted including the giveaways for buying a fullprice bike... great deal !!
Review by Valdevane9 months ago
When my wife looked at a bike on Ebay the picture was of a complete bike with front basket and we also looked at others with similar style. She decided that was what she wanted so I bought it for her, when it arrive I assembled it for her and all was good but had no basket or accessory pack so I contacted Reid Cycles through Ebay who informed me that the basket was an extra and the accessory pack had not been sent so I purchased the basket ( as in the bike description at the end it said it was extra) but I thought that when you advertise that the picture should be what you get.
Review by Tawei10 months ago
Service is great and delivery fast
Review by AlwaysBusy Sawerschel10 months ago
Bike came sooner than expected. All items were there.
Review by Thanhnhung Grayer11 months ago
Amazing products and service,short delivery time and bike and other products arrived safely.
Review by Regard11 months ago
So happy with the service and product. The bike was pretty easy to assemble on my own, fast delivery and a student discount which is always a bonus! I was so happy that mum got online and purchased a bike 10 minutes after I did!
Review by Vuso11 months ago
Good quality (in it's price range), quick delivery
Review by Reya Morrisard1 year ago
Great product compared to local bikes from stores, super fast delivery, easy to assemble.
Will by a bike for my wife from them now
Review by Shandean Derrow1 year ago
I recieved the wrong bicycle. . But got the correct one in the end.. human error i guess.. only had to drive to Newtown from Wollongong to pick it up.. it was assembled when i picked it up.. thanks guys.
Review by KarenB Mancosu1 year ago
Product was delivered quickly. I spoke with one of the guys at Reid before ordering and he was very helpful. Product is great.
Review by Kainan1 year ago
I love Reid condor. Definitely recommend to other. The only thing that bothers me is tyres needed to be inflated before each ride
Review by Solrus Zaborsky1 year ago
Tyres were great price with great service and quick delivery.
Review by Santhanam1 year ago
There was a sale on bicycle bells. I was said to be Ding-Dong type. loud and resonant.
The delivery was prompt
The Bell had screws and brackets to attach it to the steering handle bar
These were all covered in stiff green acrylic so that it would not budge when held and using a screw driver.
I managed somehow but not sure that I had damaged the screw threads
When in place I pinkled the bell and it went " dix dix dinx " very shy from resonant, not loud and not DING DONG as advertised
You got your money and I got a dill
For this price I could have had two precision watches from ebay including postage and handling.
I trusted REID. alas, taken for a ride. VERY SAD!
Review by Brac Sinsley1 year ago
Quick checkout process. Bike got sent to the wrong city originally so I took a week longer to receive.
Review by Refashioner1 year ago
Called the head office to enquire about a jersey in my size. Had 1 in stock. Added it to my cart only to be told two days later they actually did not have the item in stock. Got an confirmation email that my parcel has been shipped. Tracked it with the courier only to be told it actually did not ship. Poor service, poor communication. Arrogant staff member on the phone at headoffice.
Review by Weysi1 year ago
Very happy thank you
Review by Venika Townsley1 year ago
good place, helpful stuff
Review by Malakia Petrus1 year ago
I was buying a bike for my son's birthday present. The staff at the Melbourne store were great and went out of their way to make it a fun experience!
Review by Bafford Garmon1 year ago
Excellent overall outcome of product. Assembly was a tiny bit difficult for solo build but definitely recommend
Review by LaTeeVia1 year ago
More than happy, awesome quality bike and no stress purchase
Review by Caffylou1 year ago
Very happy with my purchase of bicycle parts. Shipping was also very quick. Will do business again with Reid Cycles.
Review by Shuharn Hollocher1 year ago
The Bike itself is fantastic! Mostly smooth riding, not amazing but good for a 'bike-in-a-box".The main draw is it looks good I suppose.
The marketing and customer service is disappointing. If purchasing the Home Assembly kit you will also need a bike pump. This is not noted anywhere, in-fact it says "everything you need to get rolling". I emailed customer service and was basically brushed off and told to take it to a service station. I live in a city and the closest service station is just over 5km's away. I would have been happy to buy a pump if I had just known I needed to, instead I was mislead and shut down when I complained. Luckily they have already sold me the bike, because they will not be receiving my business again.
Review by Kielce Dimotzoglou1 year ago
Horrible customer service. Was wanting to purchase a bike online and saw an offer on their Facebook page. Sent a message to ask if the offer was still available and was ignored. Asked again, was ignored again. Third time, ignored. Had the bike in the cart ready to purchase then this happened. I'll go give my money to someone that will appreciate their customers! Reid Cycles customer service is definitely not epic!
EDIT: I asked 1 question on Sunday and knew I wouldn't get a reply until the weekday. When I saw you had seen the message Monday morning, I followed it up with a second. Hours passed and I checked and saw you had seen again. Another question. Same thing. It was only after I wrote this review I got a reply on Facebook.