***Warning!!! An update of my previous post.
If you decide to choose this hotel for your holiday in Vietnam, be very careful during the check-out and doublecheck in your final invoice if the amounts in VND correspond correctly with what you agreed with them in US$. Here’s why: When I returned to my homeland, I noticed that my printed invoice is mistaken. It has been agreed with the hotel’s receptionist that the upgrade cost for 3-bedroom villa will be 350US$ per night. The amounts were listed in VND, and during the check-out, I couldn’t imagine that they do not correspond with the agreed prices in US$. The difference is 50US$ per night, and the total damage is 200US$. On top of that, they put in the invoice my wife’s name instead of mine, although the credit card linked to all payments is on my name and I specifically requested this. The very poor English of all receptionist I talked to might have a good role here. In result, all this was not credited to my Hyatt Loyalty Program account. I wrote them twice asking this to be fixed emailing at danang.regency"at"hyatt.com, on the 13th of Feb and the 15th but there is no reaction. Terrible, terrible check-out experience!
***Original review from 12th of Feb 2019
Tips for your accommodation:
Wrap-up from below:
1. Don’t take the 2-bedroom residence
2. The best are the 3-bedroom villas near the beach
3. The hotel’s taxis/cars are at a reasonable price and are available near the reception 24/7. An app called “Grap” similar to Uber prove to be also very useful.
4. The food in the hotel’s restaurants is not bad, but it is overpriced. The best local meals I ever tested here were in Hoi An’s Riverside
5. If you are not a wind and waves lover, this resort is not for you, but kitesurfers will find here paradise
Initially, we booked the 2-bedroom residence since we are a family with two kids. If you take a look at the hotel’s official website, this one looks like a two-floor villa with a beautiful beach and sea view. In fact, the reality is different. On our arrival, we were given a 2-bedroom room b901, which is on the 9th floor in a giant, high-rise block of flats. It looks like those ugly socialist type of building you can see almost anywhere in Vietnam. You need to be aware that this resort is a windy one, which is quite convenient for kitesurf lovers but in February, when temperatures are around 26-28C, these never-ending winds are not very pleasant, especially if you are on the 9th floor. The front view is not bad, but it’s not for people with vertigo. The rear view is awful – a highway, construction yards, and poverty. If you preferer to walk around the resort by foot, then be warned that everything is far from here – breakfast 5min, beach 6min, restaurants 5-6min, fitness/spa 10min. My advice is, if your only option is the residence, then ask upon your arrival if they have availability in Hotel-E area but try to avoid this 11-floor blocks. If you take a look at my photos, there is a map of the resort for your convenience. Luckily for us, we requested an upgrade, and we moved to a lovely 3-bedroom villa number 15. The upgrade of extra $350/n was quite costly but it worth every penny. If you are taking this accommodation option, insist for a villa next to the beach, cos these, which are “2nd line” are right at the pedestrian paths and soon you will get to know everyone. The beach is fantastic with fine sand almost like dust, and when you go for a swim, you can enjoy a long and gradually descending seafloor. However, be prepared for all-day-long winds which are not too strong but if you are in the shadow and wet you risk getting a cold. The sea is warm enough to stay in the water as much as you want, but you need to know that there are waves all the time. In fact, I’ve never seen this beach with calm waters. The resort is inhabited with mostly Japanese 80%, 10% locals and Chinese and very few US/Europe guys and I didn’t see singles, mostly families with small children.
To summarize, if you are visiting Da Nang, Hyatt is an excellent choice compared to the rest of the hotels I’ve seen nearby. Only InterContinental Peninsula is I think better, but it’s also much more expensive. For dining I would recommend Hoi-An’s riverside restaurants... honestly, I traveled a lot, but I never tasted such fantastic food. I also risked eating the street food, since I had a suitcase full of gastro-pills, but surprisingly nothing had happened, and the food was super delicious. Have a wonderful time and enjoy your trip!
Date of stay: February 2019
Trip type: Traveled with family
Review by Aylinn1 year ago
Booked a stay with my family at the Hyatt Regency hotel in Birmingham, which was booked and pre-payed for through an online booking site. A week later I discovered they had taken 176.00 from my credit card to pay for a night's stay which had already been paid for and when addressed on the issue over the phone, they were rude, unhelpful and it took threatening to call the police to be taken seriously with regards to resolving the issue-disgusting treatment of guests.
Review by Jumus1 year ago
I am from the uk. Every month I spend at least two weeks in the United States.While I am hereI rely on using a VPN to access certain uk based websites.Without it I am not able to log in.
I booked to stay at the Hyatt Regency at Los Angeles airport. Yesterday I established that the hotel has clearly blocked using VPN's in the rooms. This is a major inconvenience.
I then attempted to use the hotel 'public' wifi downstairs. I was able to successfully sign in using my VPN, however, just as I was about to complete a deal I was thrown off the network. (I was on it for no longer than ten minutes) It then took me a further five minutes until the system allowed me to access it again.
By this time the deal was over, and I lost a LOT of money. To suggest I'm angry would be an understatement.
I have stayed at a number of the other LAX hotels without any issues such as this, and I will not be staying here again.
So, should you reply on a VPN for access, or online security, I strongly suggest you refrain from staying at the Hyatt Regency, Los Angeles airport.
Review by Azhiar Ulrike2 years ago
I booked 2 rooms on the Hyatt Regency website, which has a rate guarantee that they offer the lowest price on the web (and promises to honour the lower advertised price and a credit worth an additional 20% of the difference in price). I found a better room for the same hotel (at the same hotel) at another hotel booking site and filed a claim with Hyatt Regency. Hyatt first gave me the run around and then, after 3 emails, said the room on the other website wasn't exactly the same as the one I reserved with them (IT WAS A BETTER ROOM!!!). DON'T BELIEVE THE RATE GUARANTEE AT HYATT REGENCY.
Hyatt Hotels is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about regency.hyatt.com.