Ive been coming to reeds jewelers for 10 years and made 3 purchases but been screwed over twice - Now let me say the good reviews you see on here appear to be all about the pleasant "BUYING" experience and I will say that when I was BUYING it was a very good experience as well for me other than the heavy markup price which they dropped - What you really have to worry about is when you take your jewelry back for repairs, for selling, or for exchanges - They will bust your butt on that I promise you. I purchased a sterling silver, 1k diamond ring/oval flat top/princess cut for my soon to be wife which didn't go through and when I tried to return the ring to them they responded by saying they wouldn't take it back even though they assured me over the phone and on the website that they would so I was down well over 1k dollars. Ive seen many negative reviews about other buyers rings and necklaces being lost in transit when they sent them off for repairs and had to be replaced with something less adequate, lost stones or replaced with different colored stones without consent, unauthorized credit loans etc. - The second time I had purchased a 22inch/3mm/solid gold necklace for myself nearly 8 years later and decided I wanted to upgrade to larger size which they refused to do when I got to the haywood rd. Greenville location - I had called over the phone prior to coming there and they assured me that they would purchase the necklace after they weighed it in but when I got there they insisted that they only bought diamonds and recommended I sell it on ebay. A week later I contacted a woman named "jess" who searched up my information and even called the store to tell me that they DO in fact purchase gold despite their earlier claims - she recommended that I call the store to be sure and I did after letting her go and the woman that answered seemed very flustered and paused multiple times in her voice while she stated that they do purchase gold but that their "gold tester machine" isn't working at the moment and needed parts so I let her go promptly and called reeds customer service to speak to a man named Dylan Someliana Lauer who agreed that it had sounded very strange that they needed to test one of their own products so he forwarded me to reeds website that sends you a package to send your gold to them and they will give you a quote once they receive it which I never tried based on my repeatedly negative interactions with them and strong distrust for the company now. All in all this business is all about the initial sale and very unreasonable and untrustworthy when it comes to anything other than buying. Spend your money elsewhere I say, youll be thankful that you did im sure of it.
Review by Pixizz Noshy4 weeks ago
I really liked the price on the item I ordered. I got it and it was nicely packaged and was able to get it to my sister in law as a bday gift .
Review by Tebeio1 month ago
Customer service was out of this world. The gentleman and Lady stayed on the phone with me as long as I possibly needed and we're so nice.
Review by Feff1 month ago
the website is real easy to navigate and the options are great.
Review by EZeeE1 month ago
I had a great experience with Reeds Jewelers! The price was great and I received my jewelry within a week of placing my order!
Review by RhianB1 month ago
Was very happy with the ballerina slipoer charm.
Review by Bidhan Steets1 month ago
I love all the bracelets I order
Review by Edivinia1 month ago
Great product - easy ordering and fast shipping
Review by ChickenRunner Tsagkarakis1 month ago
Reeds is AMAZING! My post office lost my order and I called Reeds and they were just great! So friendly and dependable!!!
Review by CPrestishM1 month ago
Every thing I have bought from this company has exceeded my expectations. The jewellery always, always looks better in person then it does on their website. The other thing is they come in really nice to downright exquisite boxes.
Review by IainR1 month ago
I normally give a 5 star review to Reeds, but when this order came it was the wrong color and I had to call customer service to do the exchange because there were issues with your website.
Review by Eldautd1 month ago
I ordered a Pandora ring from Reed’s on line. They have had a very large selection to choose from, and the ordering process was easy. There is even a ring sizer chart you can print out. I love my new ring and have received many compliments on it.
Review by Afieq1 month ago
Reeds offered free shipping and a lower price on what I was looking for than other stores, however what I'm annoyed with is how long it took for the package to arrive. I understand it was free so I should just be grateful, but it took 2 weeks to arrive when it said 2-7 days.
Review by Calloch1 month ago
I’m not happy. The charm I bought is too small for my bracelet and doesn’t fit properly, is it even a real pandora? Not to mention the pandora store I went to wont even take it back because they don’t sell it anymore because it’s so old. I’m literally out $30 because of you. I will not be buying from here again. Especially because I can’t return it because there are like five stores in all the United States and what a surprise I don’t live near one.
Review by Rizalino Haverinen1 month ago
Review by Julana1 month ago
Great service fast shipping
Review by Kendycakes1 month ago
Reeds Jewelers is one of the best and sosphicated jewelry store you can get for a family member on their birthday or holiday gift. Their service is fantastic and Linda was very sweet and nice!. I highly recommended you to come and buy your jewelry here. Very gorgeous and beautiful dazzling jewelry.
Review by Krishi Liska1 month ago
Fast, prompt and courteous service. I would recommend Reed’s Jewelers.
Review by Nimaro Suiogan1 month ago
My name is DeJuan Jernigan. 44 years ago I lost my wedding ring.
I decided this year I could afford to replace it.we went to every jeweler in the Hanes Mall, Winston-Salem, NC.
Everyone pressured me in to trying to accepting something I didn’t want. When I finally decided there was one I could live with, when I went back I was treated rudely and left with out a purchase.
I had pretty much given up, when while at Starbucks we noticed Reeds Jewelers.
We went in, were not pressured, looked at many rings. Then we left. But because the manager was so respectful and not pushy, I came back. Because of his attitude, I placed an order, received my new wedding band and I could not sing your praises loud enough. I will return, not to buy any thing for myself, but I will purchase jewelry for my wife. Great experience, great people. All jewelers should go to your folks to learn how to treat people.
Review by Jov1 month ago
Not to sound like a cliche review, but I can only give Reeds 5 stars as of now. I got on their website, saw what I wanted, applied for a Credit Card, was instantly approved and placed an order all within an hour. My order was shipped and I received everything in a couple of business days. Happy to do business with Reeds.
Review by Arumugaselvan1 month ago
I never heard of Reeds before and was very hesitant to order from them. But they had earrings that matched ones that I loved and lost. So I put my faith in them to be reputable. Well, I'm pleased to say that they are a wonderful company. The item was perfect; priced comparable to market; delivery was flawless. I recommend them to you all if you never ordered from them before. Thank you to Reeds, I now have my earrings back!
Review by Korsós1 month ago
I stopped by today, 15 Sep 2019, and Deanna and Susan were extremely helpful and polite. I had a necklace that was tarnished and I had tried everything to clean and restore it. Deanna was so friendly and professional, and when I returned, it was beyond sparkling. I would have gladly paid for the outstanding service your store provided, but Deanna said it was free of charge!
I was extremely impressed by your staff and the outstanding customer service that Deanna and Susan provided from the moment I walked in the store. I will always take my business here - thank you!
Review by Birha Alkazraji1 month ago
Got what I ordered for a good price and free shipping. Quick delivery and no issues. Will do business with again.
Review by Flexipol1 month ago
Got the wrong size ring the first time, but Reeds was great with the exchange process. Overall very happy with my experience with Reeds, definitely will revisit.