They did not send the item I ordered and they ignored about seven calls or emails trying to contact them about it. I never got to talk to anyone or get a response (other than to say that they would respond, which of course they did not).
Review by Derro3 months ago
Cannot believe this is actually a real company. I bought and paid for decals for my sons bedroom over a month ago. Zero correspondence back from these guys despite repeated attempts to reach them. Emails go into a black hole. The phone number goes to voicemail and the live chat zendesk Elicits no responses. I believe this company to be a scam of some kind. Currently have a dispute open through PayPal. Again, no response back from these guys thus far. Shady AF. Avoid.
Review by Bafford7 months ago
Very professional service and quality products, a customer from South Pacific !
Review by Tharmakeerthy Thothathiri7 months ago
I don't usually leave reviews, but I feel that this one deserves it! I have never received such amazing and professional customer service. My questions were answered quickly and they even followed up with me, which I really appreciated! Top Notch!
They have great products and exceptional customer service! I highly recommend Red Rock Decals!
Review by Bluetick Humberg8 months ago
Got my decals today which I ordered last Friday. Talk about a fast turnaround time!!! I even had them custom made, which was easier than I originally thought. They look and feel great! Can't wait to put them on tomorrow!
Review by Richado Elmaasarani9 months ago
I have to say that I am very impressed with the customer service I received. The quality and durability of my new decals are excellent! Highly recommended
Review by DrEsox9 months ago
I needed custom decals urgently so I contacted Red Rock Decals directly via the instant chat to see what they could do for me. I spoke to the customer service guy who was very professional and assured me he would do his best with having my custom order created and shipped out right away. He went above and beyond, keeping me posted along the way to ensure that my order would arrive on time. I was pleasantly surprised when my decals arrived, and the quality was also excellent! Exactly what I wanted, and with exceptional customer service. I will be back for more!!!
Review by Burns10 months ago
I would highly recommend Red Rock Decals. Their customer service is excellent and the quality in their decals is fantastic. Michael went above and beyond and ensured my special request was fulfilled promptly.
I will be ordering again soon!
Review by Haresh1 year ago
Starting off, the sales team was super helpful in helping me get a custom flag done, they even responded on weekends to tell me if what I wanted was something they could do. Their shipping times were spot on. And the product I ordered was to my satisfaction. All around good experience, I’m not sure it could have gone any better honestly.
Review by Baldie Kandulna1 year ago
Honestly, I haven't had any of these negative issues. Last week I ordered some decals, which was order #3 for me in the last 9 months (I think) and I just received my order today. I contacted them through the site originally for the first order and they replied pretty quick. Decals look great and feel of good quality.
I Never write reviews, but I knew I had to write something when someone asked me about them and showed me this. Its a great company in my books! Thank You.
Review by Madiina1 year ago
I ordered decals on 22/02/18 and still no sign of my order. I have tried calling but can’t get through. I have emailed over and over again and keep receiving generic ‘we have received your email’ style responses. I then contacted them through the website and eventually I got a response saying that I should have had my deliver within a week of ordering and they would happily make them again and reship. I have since waited another 2-3 weeks and again after numerous emails asking for tracking details, I received a response saying ‘your order should arrive in a few days’...I again waited and asked for actually tracking information, courier company name, confirmation of the address for shipping....and nothing still!!! Completely fed up with the lack of customer service and communication. Starting to wonder if they actually exist as a company!!!
Very unhappy customer (can you be called a customer if you have paid and don’t receive anything?).....
Very unhappy donor!!
Review by AWhi1 year ago
I ordered a single decal on 3/27/18. Received an email stating that it takes 3 to 4 days to receive decal in the US. I've tried to call, which their PH# is constantly busy. So I emailed, received an automated reply, Ive email two more times, NO REPLY. So here is sit, no Decal, no communication. I highly recommend NOT DOING BUSINESS WITH THIS COMPANY.
The company did finally contact me, explained going through some staff problems (We've all been there). They did make good and sent out my Sticker, and also through in a extra for my inconvenience. I hope they get back to their excellent rating that they had in the past, as the owner seems like a nice person whom is trying to make it with a small business.
Review by Mookey Glongwrth1 year ago
Red Rock Decals maybe okay if they get your order right the first time, but for me I got a decal with the wrong flag on. An easy mistake to make- Union Jack instead of a St. Georges flag- but one I would expect them to rectify. Now nearly two weeks on, I have had no communication apart from an automated we have received your email message. I would have had better off just getting my decals off of anyone on eBay at less than half the price!
Review by Uwadia2 years ago
Placed order over 3 weeks ago. Have called, tried to contact through customer service on site, and sent 2 emails. Have yet to get a response from any method to get the status of my order.
Review by Snick3 years ago
Fast shipping and a good product at a reasonable price.
Review by Rayland3 years ago
I purchased a set of the name Decals for my father to use on his cycle karts. Love the Arizona flag. Came on the mail in about 5 days. Very pleased
Review by ChiW Derrow3 years ago
Reasonably priced quality stickers.
Review by Erduklein3 years ago
Everything was perfect. I'm going to recommend this company to my friends. Absolutely awesome
Review by Vulgr3 years ago
Looking for a specific bumper sticker and I found it. Ordered, waited, arrived undamaged. Satisfied.
Review by Corlian Licce3 years ago
I've used them a number of times now & they have proved to be accurate & efficient
Review by Bafford3 years ago
Good customer service
Review by Ghosthack Nessy3 years ago
Subject items were ordered for my wing flaps. I was extremely pleased with them when they arrived, exactly what I was looking for!
Review by Balaban3 years ago
Just great customer service. I got a very kind and professional answer in a few seconds. Perfect its the right word 😃 thank you.
Review by AccountancyM Corvaia3 years ago
I just purchased another set of decals for my new car. I bought the last set 3 years ago and no wind, snow or storm was able to peel them off!
Review by Kevalyeh Ackstine3 years ago
The decals are excellent!! They came out just as expected!