Costumer service not responding in 10 out of 10 cases.
Review by Yaret Derrow6 years ago
I got a fix interest loan to avoid risk and changes in my monthly/annual payments, however the administration charge keep changing so a fix 3.5% loan is not actually a 3.5% since there are variable administration charges. Maybe I should have just gone with a more risky loan. I feel a bit stupid!
Funny thing that i recently was advised to change my loan this year to lower my annual payments but my total loan amount has increased as a consequence - Don't remember anyone telling me about this 60% loan/value rule at the time, feel as it was a RD plan to begin with to increase the total loan amount to push up the loan/value ratio. I may have made another choice at the point, possibally change companies.
Wonder if RD lower admin charges when the crisis turns to the better - I dont think so... Finally the cost to changing to another company is so high that you are kindly of stuck.
Learnings - Remember to read the fine print!
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