We really enjoy shopping at RC Willey. We got our appliances and they were installed correctly. We noticed that we were missing a shelf with the refrigerator and we contacted customer service who is taking care of getting a replacement from the manufacturer. Over all we have had a good experience doing business with RC Willey.
Review by Anurag Aginaga1 month ago
Their 2 day carpet sale is a huge disappointment. Their small installation fee works only if you don't already have carpet in and no stairs. $60 per room to remove your old carpet, $10 per stair, $30 per room to move things plus other charges. All said and done, over $400. To add insult to injury, after going through a measurement appointment and spending a lot of time picking a carpet, they hit you with a huge deposit, if using their financing, right there on the spot, with no warning. We would have no problem getting the money but not at that moment, we were done. We also only got a 5% discount on their Big Sale, on the carpet. We're going to Home Depot. Free installation which includes removing old carpet, moving your furniture etc, same quality carpet and 100%, 24 month interest free financing as apposed to the big down 18 month interest free from RC. They lost our business and we have excellent credit and planned on purchasing a sofa and dining room table, after this was paid off. Very disappointed. We won't be back.
Update: our credit took a direct hit to acquire their CC for $7,000 of the $7400 purchase. They wouldn't take our $400 for the difference and still wanted the $1200+ deposit paid by other sources. Can't cancel the CC without another hit on our credit score. So we took a direct hit for a CC we will never use. Thanks for nothing, RC Willey.
Review by SanLif Henyon1 month ago
We received excellent help while we were purchasing our new washer and dryer. The salesman was very helpful and the cashier was also very professional and kind. The best part was the delivery. RC Whiley's delivery team is excellent! They are very well trained and very considerate of your home. They stacked and installed our washer and dryer for us at no extra charge! They also took the broken washer away. What a wonderful addition to a delivery service.
Review by Parrw1 month ago
Best experience purchasing any appliance. Professional, friendly and extremely knowledgeable. Will consider Willey for future appliance and other home furnishings.
Review by Javanti1 month ago
Very dissatisfied. Poor customer service, would not recommend.Both my wife and i have made several attempts to have a furniture repair scheduled with no luck.
Review by Miratta Deliane1 month ago
Worst Customer Service Ever
We bought a new Refrigerator on 7/10. One of the handles was broken and could not be installed. The installer told me that they would have someone bring me a new one the next day. After a week I called, and they had done nothing, and told me that as a courtesy they would open a warranty claim for me with Whirlpool. It's now 9/18 and I'm being told that the current estimate on when I should receive it is 4 weeks, this is after calling repeatedly. I would have refused delivery of a broken appliance if I had known that I was going to be treated like this. Apparently once they have your money they cease to care whether or not you are happy. Whatever you do don't believe in their Satisfaction Guarantee. After spending thousands and thousands of dollars at their stores on furniture and new appliances they have now lost a customer for life.
Review by Reshav Djelloudi1 month ago
I do not recommend Janet in the carpet department. She did not call me back one time when she said she would. This happened several times. I also had a hard time getting a hold of the secretary in the carpet department. When I did talk with Janet, she did not pay attention well to the conversation.
The other departments have been great to work with but had a very poor experience with carpet.
Review by McFaddens Carnival1 month ago
We had great service from Louis in the flooring department of the Rocklin RC Willey. He was professional and kind. He was quick to answer questions and happy to research things for us. He even called to make sure our installers showed up on time, which they did. We are very happy with our new carpet. Thanks Louis!
Review by Shaft1 month ago
Buying mattresses can be confusing. Nick at RC Willey separated the sales hype from what actually goes inside the mattress to help me make an informed decision. He was very knowledgeable, wasn’t pushy, and I ended up buying two Serta Perfect Sleeper beds for my guest rooms—good value and quality materials— which is the balance I needed.
Review by Samanthia2 months ago
Our dryer went out and we went down and seen Robert Carruth, who I might add that came in to meet with us on his day off,
.We bought a Speed Queen Classic 5 washer and dryer. He is an exceptional person and we will be back. Thanks Robert for your help with this purchase and our LG package that we bought through you back in May.
Review by Dakri2 months ago
Fast delivery, the order was correct and my daughter is extremely happy with her new bedroom set.
Review by Marfo2 months ago
Great value and excellent customer service by all employees especially Zoltan. If you will buy furnitures at RC Willey in Henderson Nevada look for Zoltan. He is the best guy there he gave me the best customer service experience. The quality of the furnitures are excellent also. I will definitely come back and purchase more. A+ over all experience.
Review by Finlee Berrehal2 months ago
Mike was great in mattresses. He knew his product and helped us make a decision on what works for us.
Review by Sallly2 months ago
Great selection, and great service on the floor to help me choose sofa. No pressure. Nice choice of fabrics. Hopefully delivery is as easy as this selection and purchase process. Conway was really helpful and patient at the SLC location.
Review by Angelahoffman2 months ago
I got the couch I wanted. So that was fine. Dhana was helpful and kind. We also bought a mattress and were interested in buying a piece of CLOSE OUT, REMNANT carpet and the man that we spoke to about that was SO rude and UNPROFESSIONAL. If I already hadn’t have had my other tickets written up, I would have walked out of that store with out spending the $3k that I did.
Review by Ernel2 months ago
Have been a customer of RC Wiley for over 10 years. Their customer service, selection of furniture and quality of furniture is exceptional.
Would not shop anywhere else.
Review by Nouichi2 months ago
I made my purchase over the phone and my dishwasher was delivered and installed within 24 hours. Everyone was so professional and helpful. I felt like it was a great experience.
Review by Mcchy2 months ago
First of all, when I pay for installation, I EXPECT INSTALLATION TO BE PAID FOR!! None of this crap about extra parts! And when I hand the guy cash and there is NO RECIPT! It feels like he is just making himself some extra money on the side. Very unprofessional.
Second, there was an issue with a part on the bottom, it was not secured at all and came off. I called the guy back, he did not answer so I left a message. No one called me back at any time.
I had to secure the part my self. At that time I was suffering from Vertigo and could not walk without the use of a cane. So, as you can imagine, crawling around on the floor, trying to figure out what was wrong and then attaching the part was a bit of an ordeal.
Third, the appliance was installed a bit crooked. The door hits on one corner but does function. One side is a bit higher than the other and the other side pokes out more than it should.
All in all, this was a VERY poor experience and I will definitely think twice about purchasing from RC Willey in the future.
I know the install was most likely done by a contracted company, but really, if my experience was this bad, I can't be the only customer that has been treated this badly.
Review by TopCookie Sheyn2 months ago
The delivery was a very pleasant and stress-free experience. 😊
The technicians were respectful, friendly, and professional.
Most of all, the time notifications were truly appreciated.
Review by Shatonia2 months ago
Everything is ok
Review by Disame2 months ago
Love RC Willey’s furniture. However my brand new carpet now needs to be cleaned because the delivery guys did not wear booties over their shoes. There were 3 items that were damaged, my couch and bookshelf weren't sent. Apparently they won’t be here for 3-8 weeks. I’ll think twice about ever buying from RC WILLEY’s again
Review by AlphaGaming2 months ago
My wife and I were delighted to find at RC Willey Murray the perfect dining room and living room set for our new home. Jerry Willey our salesperson was very helpful and kind to work with. However much to our dismay when the delivery of our furniture arrived our two Lane recliners had grease hand prints on them and they looked used and dirty. The scottguard coating we paid for was obviously quickly sprayed and looked uneven blotchy. The legs on the recliners were also quite wobbly and the chairs seemed cheaply made for the price we paid. We are sending them back and it has left my wife rather dejected because she cant find anything else that she likes as much.
Review by SvMiRoV Derrow3 months ago
We live in a new community where most homes have purchased multiple items from RC Willey. We purchased our new LG refrigerator there 3 years ago, which the compressor just went out on. The labor to fix is $650+, and we were told after repair is very likely to go out again in a year, and is common in this brand. We went in and spoke with the department manager and asked why a $3000 refrigerator goes out in 3 short years. His response was "they don't make them the way they used to, and you should have purchased an extended warranty". I consider that a very poor response!
Review by JohnnyMack Sultze3 months ago
We were limited on our choices when it came to a fridge when buying an older home and not willing to let it stick out. Our salesmen was helpful in helping us narrow down options quickly to save time this was our third store we visited when shopping for appliances and happened to find one the perfect size in the clearance section of the store and worked great! Bought a new washer and dryer and upgraded our old ones! Accidentally left my clothes in the washer or dryer when they hauled off the old ones and since we were moving it took us awhile to notice it, when we called they said it was on a truck to Utah and nothing we can do about my clothes now missing. I just wish I had my clothes back I would've even paid to have them shipped to me but the customer service rep pretty much said sorry and hung up on me. The Salesmen was great and the buying process was easy. Our fridge had some trouble when we got it home and the water didn't work, had to have the service guy come out which was no charge, but a hassle. Getting through to customer service on the phone was exhausting the wait times were crazy I once waited 4x on hold for 45 minutes each time to have them hang up on me. We got great prices on the appliances we purchased we believe, I'm not sure for the hassle if I'd buy there again or not. The Salesmen was great! The after affects of what happened not so much.
Review by Nutra3 months ago
I visited your store in Henderson this evening. When I walked in, a salesman was quick to hand me a coupon flyer and told me it applies to everything except clearance items. My wife and I walked around the store looking for a couch. We finally found one we liked. When we called the salesman over, he told us the discount did not apply. I asked him why that was because we did NOT pick out a clearance item. He said because the $200 coupon only applies to items over $1100. I asked about the coupon right next to it which said $100 off an item priced from $449 to $1099.99 and he said he would ask the other salesperson. She came over and said we can't honor it because the couch is already $449.99. I told her the language in the coupon said $449 or higher and said their is a disclaimer that says "other exclusions apply." There was no sign on the tag or anywhere in the store saying the coupon wouldn't apply to that item. This is very sneaky advertising. By this logic, they don't have to honor the coupon on anything in the store. They can just pick and choose when they feel like it. I am extremely disappointed and feel like they are just trying to scam into finding something you like and then telling you they won't honor their own ad.