A great company with a wide range of useful print products, they are let down only by their insistence on using the execrable parcel-manglers FedEx, Britain's slowest and worst courier company. Which is why I have personally been moving away from using them this past year in favour of a more sensible supplier who is prepared to send their deliveries via Royal Mail.
Review by Davver6 years ago
I've used RCS for print jobs for over ten years at various employers and they have always been prompt, efficient and helpful even when we have made mistakes.
Review by Jonique6 years ago
It should have been pretty straight forward printing 500 double sided business cards.
But, after my job was put on hold i had to contact my customer to inform them the job would not despatched until Monday 10th for delivery Tuesday 11th, this they were fine with.
I received the Despatch Confirmation email on Mon 10 16:04. All was going well.
Until on Tuesday 11th in the morning at 10:15 i receive a phone call from Janet explaining the business cards had not been despatched due to a quality issue and they were going to reprint the cards this was going to take 2 further days (my customer would receive them on Friday), during this conversation I had to ask several times if this type of problem was covered under the Despatch Guarantee promise, as clearly RCS were not going to mention it., Janet said 'i don't know i will have to ask my manager'. I was deeply unhappy that RCS had waited until the day my customer was due to receive the print before notifying me that there was a problem.
I then telephoned my customer and explained the problem to them, they were also unhappy as the cards were being resold on and their client, who had made arrangements to come and collect on Tuesday.
I then received a phonecall from my customer explaining they had received the business cards that supposedly had not been dispatched due to a quality issue. My customer said to carry on with the reprint as they also were busy and did not have the time to check all 500 cards.
I was then back on the phone again to RCS to inform them the cards had been received by my customer. The customer service advisor was professional as usual 'You're joking!' was the response. No, i definitely was not joking.
If you set your customer expectations so high and the price is more than they would normally pay, it is even a bigger fall when there are customer service failures such as this above, my customer has told me that it has damaged our relationship and also his relationship with his customer, potentially no more orders for me or for him from his client.
I am also perplexed with all these so called wonderful RCS quality checks in place, why it came down to a lady in the packing area to spot the problem? To her a massive Thank You, otherwise we would have even more of a problem to sort out, if that is possible.
I also have not received any apology or explanation from RCS for this debacle.
We are reseller of print for RCS, but won't be for much longer as all the customers we used to have for print have gone elsewhere due to problems with the print, delivery, service or price from RCS. We have been embarrassed again by RCS's poor customer service and inhouse communication, but as long as they are OK, nothing else matters.
Review by Culaldinho6 years ago
No complaints at all, very accommodating. Thanks
Review by Bangerz6 years ago
The staff are ever so polite. If there are any issues we are not sure about they bring about the necessary clarification. They are very friendly. Great service.
Review by Ayde6 years ago
Whenever I need any printing doing, I go to RCS. I've used them for over 10 years without complaint and have never needed to look elsewhere. Business cards, letterheads, postcards, and brochures for my own company and those of my clients all come from RCS.
I once sent duff artwork with spilling mis-steaks and they not only spotted it, but corrected it too - without pushing the delivery date back.
Easy ordering, quick turnaround, happy days.
Review by EdmSteWene7 years ago
I've used RCS for the last 5 years and found their website to be user friendly and prices on certain products to be very competitive. Delivery dates are always clear and have always turned up when they say and print quality is great. Highly recommended!!
Review by Gaida7 years ago
Really prompt and efficient printing, I could go local but don't get the same service, well done guys!!
Review by Franyela McIlgorm7 years ago
I have used RCS Plc a number of times now, and have always had a good experience. They come across as a friendly, customer-focussed company, striving to help you with your printing. Great quality stuff, and always willing to help. They once forgot to send accompanying envelopes with an order, but one phonecall and it was sorted. Thanks!
Review by Martinez7 years ago
Life is hectic, too many jobs with too little time. RCS lighten my burden by enabling me to process dozens of jobs in a matter of minutes. I know that my files will be double checked before going to print, I know exactly when they will be delivered and the quality that I can expect.
They are now from a rare breed of companies that still invest in customer service -- they have a team of account handlers (not just a sales team) with knowledge about their products that I can easily call should I have any queries or problems.
I have been using RCS for over 15 years. Due to the cost of their print plugin I have in the past been tempted away by using other printers only to return later due to missing their superior range of products, quality and customer service.
Review by Zulfiqar7 years ago
These stands look great, stand up straight and hold a decent amount of leaflets. Quality is very good.
Review by Yuby7 years ago
The staff on team Alpha have been a great help and have assisted us in expanding our printing range to include digitally embossing
Review by Ronik7 years ago
Although we only use RCS on occasion, they have to date always delivered on time and the quality of the stochastic is superb, even solids are good.
The web site is also reasonably easy to use.
Review by Carolin7 years ago
RCS provide good quality and cheap printing. They proofed our design and came back with queries to make sure it was what we wanted. We ordered super economy delivery as we were not in any rush and this provided no surprises, taking as long as they said it would on the email. Good email communication let me know when the printing was being dispatched. Overall, very pleased with the service.
Review by JamesOtieno7 years ago
RCS got a little too complex a few years ago. It's still complex now. I appreciate the extent of your products but I get lost with "reseller" options and "training days" which I simply don't want to invest in. If I need a price, it should be a matter of making a call or sending an email. That's what I do elsewhere. Buying into Loyalty Schemes doesn't work for me. Still goodservice, although I miss some of the staff and the "one-to-one" nature I used to enjoy with RCS 15 years ago. The website really works but it's often used as a basis for finding a better price elsewhere. We will still use RCS for bespoke jobs in the foreseeable future, but I feel it is marketing itself to first-time design companies, "work-at-home" publishers and those who simply want to buy into the RCS experience 100%. "Hello" to Mike, Rick, Claire and Noreen.
Review by Liddy7 years ago
FDA UK have used RCS for over 15 years for all our printing requirements. They will always help you with your technical issues and don't expect you to be a IT or Design expert!
I have always be more than pleased with the end product and am of the opinion that RCS would never provide a sub-standard product.
Review by Prashasth7 years ago
I particularly like the RCS commitment to the environment and sustainable production which mirrors our own. In terms of production of print the turnaround times given have been achieved 100% over the last four years and the quality of the product is very good - stochastic screening really gives it the edge. Most products such as business cards, letterheads etc are competitively priced against other batch production facilities.
What we at PrintPod find most valuable is the care we receive by the Sigma team and the guys that check the files who have averted many calamities.
Review by Freny7 years ago
If you require bog standard printing from print ready pdf then they can deliver on this. If you need out of the ordinary printing or helpful advice on a more esoteric request then go elsewhere. We have found better suppliers albeit a bit more expensive and view the premium paid as money well spent.
Review by Travus Mayho7 years ago
If you are a first time user of RCS’s website and you don’t understand print you will find it difficult to order due to the number of options, volume of products and you will need to set time aside to read the plethora of information for example under the artwork preparation, just on the page design requirements alone you will need to read over 2000 words to ensure your order complies with RCS’s ordering ‘rules’.
If you still want to proceed with your order and are not frustrated by the fact that you still have a large amount of work to do before you can start placing your order then read on…
If you are not experienced with design & print, a first time user or even a long standing RCS customer (like us) placing an order through the website is daunting a mind blowing number of products and choices for each product e.g. If you want to order 250 Trifold (A4 to 1/3 A4 Double Sided Full Colour Leaflets, you are given a staggering 27 choices before you can see your price and remember every time you click an option there is a cost implication, so check your total price carefully.
If you would like RCS to ‘Pre-Print Check’ your artwork, at extra cost of £3.95 + vat and more for books & booklets. This is an excellent service but problems can and do still occur with printed jobs. RCS also do not state on their website that if they find a problem, you correct and resend you have the option to select if you want to pay another £3.95 + vat.
One of the many problems with sending a job to print is how a colour will print. RCS offer you a solution of swatch books printed on their presses (£25 for a set coated & uncoated), you have to pay the £3.95 + vat to have them match to the books and we have had experience of the colours not matching at all, it seems a lot of money to pay if you can’t fully guarantee the colour. I would advise if wanting a particular colour to ask RCS to use Pantone colours (if you know about that kind of thing!) but this is an expensive option as they specialise in full colour print.
On their website it states: We aim to delight you with the quality of our print, the level of our service and the competitiveness of our prices.’
This is true but their prices are only competitive for the quality of print and the level of service they aim to delight you with!
We are a reseller of print for RCS and during the last couple of years the Reseller Plugin Packages remain unchanged and inflexible. We have been sending our print orders to RCS for 5 years now, in the beginning they helped us by generating significant turnover for our business, they have also helped over years contribute to the loss of trust, confidence and therefore sales (£1000’s) with customers/business clients and as print has become more competitive and at RCS prices (even with the so called benefits) it has been impossible to get them back. They are also under the impression that what is good for one is good for everyone.
Like anything in life if you want the best you have to pay the money for it, the only problem is if you are already dealing with other printers who you can just email, they check things for free, give great service, charge less and you are delighted with the end product. Why switch?
Overall, RCS are not a normal print company, they specialise in very high quality print using stochastic screening if that is what you are looking for, have the skills to print ready artwork as per their rules and have an above average budget then RCS are the company for you.
Review by Chitimwango Matetski7 years ago
Because their quality and service has been unfalteringly excellent in the 8 years in which I've used them, I'll often still use RCS on those rare occasions when their prices aren't the best.
Review by LindaRose Cypryanska7 years ago
I have been associated to RCS for well over 10 years and their quality and care gets better each year.
Review by Marland Leisy7 years ago
Although we've been using RCS for a fairly short space of time, approx 9 months, I have to say that they have delivered on everything they have promised with quality that is second to none. I wouldn't hesitate in recommending RCS to anyone that requires print work.
Review by Schmidinger7 years ago
I used RCS Printers for all of the mainstream print work [with the only exception being specialist services such as letterpress]. I've used them for around 10 years now and find their service consistently reliable with prices that are competitive for the quality [ie yes, you can get cheaper but it shows in the final result!]. Staff are usually friendly and helpful whilst there are a variety of templates to guide you on their website. The variety of print options and special printing features usually caters for everything I would need in my design work.
Review by Rustyyy7 years ago
RCS provide a seamless and efficient print process to resellers. Their quality of print and level of customer service is superb.