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Review by Hida B1 month ago
I ordered a lash adhesive for special next day delivery by 1pm & was discussing with the contact displayed on their website via WhatsApp who told me this would be fine. Yes, the glue did arrive however they sent it to the billing address rather than the shipping address. Usually this wouldn’t be an issue as any normal company would just refund me the order total/delivery fee at least. However, upon whatsapping the contact from the website for a day I get no reply. I call twice, see him online and still, no answer. The next day, I am blocked from their WhatsApp account! Unbelievable customer service, is this how this company does business? Blocking customers? Please, avoid this company like the plague if they refuse to refund a customer a £5 delivery fee when they messed up, they have serious issues!!!
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